RM Internet & E-safety Status

All Systems Operational

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Web Hosting - Planned Maintenance May 9, 2024 20:00-22:00 BST

We will be performing some planned maintenance on our web hosting servers on 09/05/2024 between 08:00 PM and 10:00 PM. There will be a brief disruption to websites hosted on the servers during this time.
Posted on May 03, 2024 - 16:29 BST

Web Hosting - Planned Maintenance May 10, 2024 20:00-22:00 BST

We will be performing some planned maintenance on our web hosting servers on 10/05/2024 between 08:00 PM and 10:00 PM. There will be a brief disruption to websites hosted on the servers during this time.
Posted on May 03, 2024 - 16:30 BST

Past Incidents

May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

DNS - Planned Maintenance

Completed - The scheduled maintenance has been completed.
May 3, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 00:00 BST

Update - We will be performing maintenance on our DNS infrastructure on 3rd May 2024 from 00:00 to 06:30 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
May 2, 09:58 BST

Scheduled - We will be performing maintenance on our DNS infrastructure on 2nd May 2024 from 00:00 to 06:30 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
May 2, 07:45 BST

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

Emergency Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 23:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:00 BST

Scheduled - We will be carrying out emergency network maintenance on our ADSL/FTTC/FTTP aggregation routers between 20:00 and 23:30 on Tuesday 30 April 2024. We do not anticipate any customer impact during this change.
Apr 30, 10:46 BST

DNS - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 30, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:00 BST

Scheduled - We will be performing maintenance on our DNS infrastructure on 30th April 2024 from 00:00 to 06:30 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Apr 16, 10:49 BST

Apr 29, 2024

No incidents reported.

Apr 28, 2024

DNS - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 23:59 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 19:00 BST

Scheduled - We will be performing maintenance on our DNS infrastructure on 28th April 2024 from 19:00 to 23:59 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Apr 16, 10:37 BST

Apr 27, 2024

No incidents reported.

Apr 26, 2024

RM SafetyNet Planned Maintanence

Completed - The scheduled maintenance has been completed.
Apr 26, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 BST

Scheduled - On Friday April 26th, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 19, 13:17 BST

Apr 25, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 25, 23:59 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 19:00 BST

Scheduled - On April 25th 19:00 - 23:59, we will be performing planned maintenance work on RM SafetyNet. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 16, 10:48 BST

Apr 24, 2024

Degraded Service for a subset of RM Broadband Customers

Resolved - We have monitored the performance of the service and confirm that it is now stable with no further attacks.
Apr 24, 11:58 BST

Monitoring - We have identified a denial of service attack targeted at one of our customers. We have put mitigation in place to block the attack and are seeing no further impact. We will continue to monitor the service for any further attacks.
Apr 23, 14:40 BST

Investigating - We are aware of an issue affecting a subset of RM Broadband customers.

We are currently investigating the cause and will provide an update as soon as we know more.
Apr 23, 13:35 BST

What is RM SafeClix?