Issue syncing Azure / EntraId user source with SafetyNet

Incident Report for RM Internet & E-safety

Resolved

The issue with syncing Azure / EntraID users within SafetyNet has now been resolved.
Posted Jul 16, 2026 - 15:09 BST

Monitoring

The issue with syncing Azure / EntraID users within SafetyNet has now been resolved. If you continue to experience issues, then please raise this through your normal channels. We will continue to monitor the service for 24 hours.
Posted Jul 13, 2026 - 10:31 BST

Identified

There is currently an issue syncing Azure / EntraId user source with SafetyNet. Updates to user accounts will be delayed.

We have identified the root cause of the issue and are working to resolve as soon as possible.
Posted Jul 09, 2026 - 16:05 BST
This incident affected: Web Filtering (SafetyNet Plus, SafetyNet Plus Transparent Module).
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