Core Network Infrastructure Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:05 BST
Scheduled - As part of continuous improvements to our Network Infrastructure, we will be migrating customers to a new DSL platform. Customers on ADSL, FTTC and FTTP connections may experience very brief downtime during the maintenance window. In order to minimise any impact, small subsets of customers are being migrated each night. We will be monitoring customer connections closely to ensure they return online, however if you experience any outages then please contact our Service Desk in the usual way.
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 2, 2020

No incidents reported today.

Jul 1, 2020
Connectivity issue for TalkTalk customers
Resolved - Closing incident as fully resolved
Jul 1, 10:33 BST
Update - The Telco identified and resolved a configuration issue yesterday evening. All affected connections were restored and have remained up since then.
Jul 1, 10:29 BST
Identified - We are aware of a connectivity issue affecting TalkTalk customers. TalkTalk addressed they are aware of the issue and working on it. Connectivity is affected for a small number of customers who don't have connectivity resiliency links with RM. For other customers, only resiliency is affected.
Jun 30, 15:24 BST
Jun 30, 2020
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020
Outage affecting a number of customers in the Devon region
Resolved - Telco engineers replaced faulty fibre cables yesterday afternoon to resolve fault and connection for all affected sites has been restored.
Jun 22, 09:22 BST
Update - The majority of affected circuits have now restored, we are still working with our telco provider to understand the cause and resolution and whether this is permanent resolution. More information to follow as it becomes available.
Jun 18, 16:33 BST
Investigating - We have identified an outage affecting a number of customers in the Devon region connected to the Cullompton Exchange. Our Telco suppliers are investigating as a matter of urgency. Further updates will be provided in due course.
Jun 18, 11:24 BST
Jun 21, 2020

No incidents reported.

Jun 20, 2020

No incidents reported.

Jun 19, 2020
Core Network Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 23:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 05:00 BST
Scheduled - As part of continuous improvements to our Network Infrastructure, we will be migrating customers to a new DSL platform. Customers on ADSL, FTTC and FTTP connections may experience very brief downtime during the maintenance window. In order to minimise any impact, small subsets of customers are being migrated each night. We will be monitoring customer connections closely to ensure they return online, however if you experience any outages then please contact our Service Desk in the usual way.
Jun 1, 17:48 BST
Jun 18, 2020
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