RM SafetyNet Policies applied with incorrect timings
Update - We're still working on a fix for this issue.
Jun 22, 2026 - 15:28 BST
Identified - Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.

Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
RM Connectivity Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SafetyNet VPN for IOS Aug 27, 2026 20:00-23:00 BST

We will be performing some maintenance on the SafetyNet VPN platform. Customers using IOS devices may experience intermittent issues connecting to the SafetyNet service during this window.
Posted on Aug 24, 2026 - 10:03 BST

Aug 27, 2026

No incidents reported today.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

RM SafetyNet Background Package Upgrade.
Completed - The scheduled maintenance has been completed.
Aug 21, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 01:30 BST
Scheduled - We will be performing planned maintenance work on RM SafetyNet on Friday, August 21st, 2026, and this is to resolve the issue of policy schedules being applied at incorrect times for few customers. These upgrades should not affect availability, however, customers may notice a brief interruption and performing the activity on non-business hours.
Aug 19, 12:57 BST

Aug 20, 2026

No incidents reported.

Aug 19, 2026

Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 19, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Aug 10, 12:06 BST

Aug 18, 2026

Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Aug 10, 12:06 BST

Aug 17, 2026

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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