RM SafetyNet Policies applied with incorrect timings
Identified - Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.

Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
RM Connectivity Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 27, 2026

No incidents reported today.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
RM SafetyNet Browsing Report Feature – Service Degradation
Resolved - All logs have now been fully restored and are available to all customers to query. Issue resolved.
May 22, 07:13 BST
Update - Browsing reports data has been restored from 29 April to date (inclusive). Restoration of the rest of the data (from 22 April to 28 April) is ongoing.
May 21, 10:59 BST
Update - We have been processing browsing data as normal now since Thursday evening - all customers should see all/complete browsing data in their reports from Friday 8th May inclusive. We are still working on restoring all remaining data spanning 22 April to 7 May. We will update again when we are able to inform you of further dates that have been fully restored. Again, we apologize for any inconvenience this is causing.
May 8, 18:48 BST
Update - We have been processing browsing data as normal now since Thursday evening - all customers should see all/complete browsing data in their reports from Friday 8th May inclusive. We are still working on restoring all remaining data spanning 22 April to 6 May. We will update again when we are able to inform you of further dates that have been fully restored. Again, we apologize for any inconvenience this is causing.
May 8, 18:45 BST
Update - We are in the process of restoring delayed browsing data from 22nd - additionally some customers may find that some some current browsing data, is still delayed, and so still unavailable to view. There is no need to contact us to request the restore, or to inform us about delayed or missing current data; we are aware and are working on this as our top priority right now.
May 5, 12:46 BST
Monitoring - Issue partially resolved. Browsing Reports will be available and complete for all customers from today. Safeguarding alerts will be issued as normal.

Some browsing data from 22 April to 30 April may not be available, and some safeguarding alerts generated during this time period may not yet have been issued. We are working to resolve both of these, and further updates will be issued in due course.
May 1, 09:33 BST
Update - This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue, and we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.
Apr 30, 14:36 BST
Update - This may impact the generation of safeguarding alerts for some customers also. We have determined the root cause of the issue we are preparing to implement a fix. We will update again once we are able to advise a timescale to resolve.
Apr 30, 14:35 BST
Investigating - We are currently investigating an issue affecting the RM SafetyNet Browsing Report feature for some customers.

During this time, affected customers may experience incomplete or unavailable browsing reports. Related features including Dashboard, Alerts, and Alert History may also display partial or missing data for the impacted period.

Our technical teams are actively working to resolve the issue as a priority. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 27, 14:51 BST
May 21, 2026
Sites blocked by hosts when browsing with SN Go
Resolved - Both Chrome and Edge extensions are approved and available to customers. Issue now resolved
May 21, 06:42 BST
Update - The updated chrome extension is now approved and available to customers. The edge extension is still awaiting approval.
May 8, 12:28 BST
Identified - We have released new version of the extensions as planned. These are now awaiting approval by the stores. We will update again to advise when they have become available to download/update.
May 8, 07:46 BST
Update - We are planning to release an update to our SN Go extensions imminently, to resolve this issue. The release is planned for this week at the moment. Subsequently there is a period of time (typically 2 days to 1 week) before the new versions of the extensions are approved in the stores and then become available to update to. We will update again once they have been released, and also when they have been approved.
May 6, 12:00 BST
Investigating - We are currently investigating an issue affecting browsing of some websites using SafetyNet Go.

Some websites are being blocked at the host, including some sites hosted in or protected by AWS and Cloudflare services. Other providers not listed may be similarly affected.


Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused and will provide further updates as soon as possible.
Apr 30, 11:26 BST
May 20, 2026
Delay processing browsing logs and issuing safeguarding alerts
Resolved - Issue resolved.
May 20, 14:17 BST
Update - Issue resolved. Delayed logs have been processed and any safeguarding alerts issued.
May 20, 14:14 BST
Monitoring - There is currently a delay in processing browsing logs and issuing safeguarding alerts. We expect this to resolve imminently and will update again as soon as this is the case.
May 20, 14:09 BST
Webhosting - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 02:00 BST
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Wednesday, 20th May, 2026 between 02:00 AM BST and 07:00 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
May 5, 07:20 BST
May 19, 2026
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 02:00 BST
Scheduled - We will be performing maintenance on our DNS and Email relay servers on Tuesday 19th May 2026 from 02:00 to 08:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
May 13, 10:34 BST
May 18, 2026
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 02:00 BST
Scheduled - We will be performing maintenance on our DNS and Email relay servers on Monday 18th May 2026 from 02:00 to 08:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
May 13, 10:30 BST
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

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