Browsing Performance issue Affecting Virgin Media/FluidOne Interconnect Customers
Identified - We have identified the root cause of the issue & its fixed. Traffic will be routed back to normal with a scheduled change by tonight.
Aug 18, 08:36 BST
Investigating - We are aware of a browsing performance issue affecting a small number of customers connected via VirginMedia/FluidOne Interconnect. Traffic has been rerouted for the reported customers, as a temporary measure. The issue has been raised with Telco and Datacenter & we are actively working with them to resolve the issue permanently.
Aug 16, 10:05 BST
Search term filtering issue in YouTube
Identified - Our engineers are progressing with developing the fix to resolve the RM Safetynet search term filtering within the youtube.com search bar.

We will keep you posted on the status.
Jun 10, 13:32 BST
Investigating - A change that was recently made by Youtube has prevented RM Safetynet search term filtering within the youtube.com search bar from working correctly.

We are investigating the issue as a priority.
May 18, 12:00 BST
Proxy bypass using VPN applications
Update - We have reviewed specific VPNs that were reported by customers and blocked them on SafetyNet.
Our Development team is working on a comprehensive review of VPN accessibility and will release a help article to guide customers to tackle similar issues. We will update the progress by next week beginning.
Feb 7, 09:41 GMT
Investigating - A number of IOS/Android VPN applications on the Apple/Google Play stores allow users with rights to buy and install these applications, to bypass web filtering systems.
Whilst we are investigating ways to prevent these from functioning, to mitigate this risk we strongly advise administrators to ensure that students are not able to install VPN applications on school managed devices, and to consider the potential implications or risks that this may have on your establishments unmanaged or BYOD devices.
Jan 27, 15:06 GMT
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance for Hertfordshire Customers Aug 22, 20:00 - Aug 23, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur for Hertfordshire Customers within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Aug 12, 09:36 BST
Past Incidents
Aug 18, 2022

Unresolved incident: Browsing Performance issue Affecting Virgin Media/FluidOne Interconnect Customers.

Aug 17, 2022
Issue with Customer Aggregation Switch
Resolved - The service has remained stable this week with no further occurrences of the issue.
Aug 17, 12:23 BST
Monitoring - We have implemented some fixes over the weekend and the service is now stable and fully resilient. We will continue to monitor the service closely over the next few days to ensure it remains stable.
Aug 15, 16:55 BST
Update - We are continuing to investigate the root cause of the instability. All traffic remains failed over so we don't anticipate any customer impact at this time.
Aug 12, 09:05 BST
Investigating - We are currently experiencing intermittent issues with one of our aggregation switches. We don't anticipate any customer impact at this time as all customers have been failed over to our second data centre. We have raised a priority 1 call with our support vendor to investigate.
Aug 11, 23:38 BST
Aug 16, 2022
Aug 15, 2022
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 BST
Scheduled - On Thursday August 11th 20:00 - Friday August 12th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jul 29, 05:18 BST
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jul 22, 17:06 BST
Aug 11, 2022
Aug 10, 2022
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jul 22, 17:06 BST
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 BST
Update - On Thursday August 11th 02:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Aug 3, 08:53 BST
Scheduled - On Tuesday August 9th 20:00 - Wednesday August 10th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jul 29, 05:17 BST
Aug 9, 2022
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 BST
Update - On Thursday August 4th 20:00 - Wednesday August 5th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jul 25, 16:10 BST
Scheduled - On Thursday August 4th 20:00 - Wednesday August 5th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jul 25, 16:10 BST
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jul 22, 17:06 BST
Aug 4, 2022
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