Monitoring - TTB has confirmed that re-routes have been completed within their network to restore connectivity to the affected sites. All five SWGFL customers that were affected now have internet connectivity restored.
TTB has also confirmed that Openreach have engineers onsite at the affected exchange that are continuing to investigate the faulty fibre jumper. Further updates will be communicated out by TTB once the Openreach engineers have completed their investigations.
May 22, 16:46 BST
Update - TTB have advised us that engineers are on site at the Bedminster and Bristol exchanges where they are carrying out end to end testing to try to resolve the issue ASAP. Further updates will be supplied as soon as they become available.
May 22, 15:14 BST
Identified - We are aware of an incident at the Bedminster exchange in Somerset that is affecting a small number of schools. We are liaising with Talk Talk regarding the resolution plan. The schools affected have been contacted by the Service Desk
May 22, 13:54 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We already intercept secure Google search for most customers to ensure we offer a safe browsing environment. We will be extending the list of secure websites that we intercept, starting with translate.google.com. This change will only affect customers who have opted in to the SSL interception service.
Posted on May 5, 10:50 BST
Core Network Maintenance May 30, 23:55 - May 31, 05:30 BST
Works to service resilient fibres in London will take place during this maintenance window. The maintenance is specifically designed to take place on fibres that are protected by alternate diverse fibres that will remain in service.

During this window the first set of fibres will be taken out of service and tested. There is no anticipated impact on connectivity - the fibres are fully resilient and capacity exists in the network to accommodate the outage of the fibre during these works. The second set of fibres will be maintained in a different maintenance window.
Posted on May 9, 19:28 BST
Authoritative DNS Maintenance May 31, 19:00 - Jun 1, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time
Posted on May 16, 16:00 BST
Core Network Maintenance Jun 1, 23:55 - Jun 2, 05:30 BST
Works to service resilient fibres in London will take place during this maintenance window. The maintenance is specifically designed to take place on fibres that are protected by alternate diverse fibres that will remain in service. This is the 2nd maintenance in these works.

During this window the second set of fibres will be taken out of service and tested. There is no anticipated impact on connectivity - the fibres are fully resilient and capacity exists in the network to accommodate the outage of the fibre during these works. The first set of fibres will have been maintained in an earlier maintenance window.
Posted on May 16, 15:58 BST
We will be performing maintenance on our Securenet Plus Environment on Friday, June 2nd between 04:30 am and 06:30 am. We do not anticipate any downtime during this period as it will only affect resilience, however customers should be aware that services may be at risk during this maintenance window.
Posted on May 19, 07:50 BST
Authoritative DNS Maintenance Jun 8, 19:00 - Jun 9, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time
Posted on May 16, 16:18 BST
Past Incidents
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 BST
Scheduled - We will be performing maintenance on the SWGfL transparent web filtering system as part of a rolling upgrade programme. There may be a short interruption in service lasting no more than one minute as part of this work. Only customers in Exeter, Plymouth, Somerset and Swindon will be affected.
May 5, 11:53 BST
May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:30 BST
Scheduled - We will be performing an emergency maintenance to the customer firewall during the window 18th May 2017 between 21.30 and 22.30. We do not anticipate any downtime during this maintenance.
May 18, 17:11 BST
Resolved - We have monitored the affected customers overnight and the service is stable now. Hence we are closing the incident
May 18, 09:05 BST
Update - TalkTalk Engineers have restored connectivity of the affected customers. We are monitoring the service to ensure stability.
May 17, 12:19 BST
Update - 19 of our customers still have connectivity issues due to a fibre damage. TalkTalk have advised that work to restore service is ongoing but due to the extent of the damage this is taking longer than expected. Our Engineers continue to liaise with the Service provider for resolution.
May 17, 08:53 BST
Identified - We are still seeing Connectivity issues to a subset of our customers and our Engineers are liaising with the Service provider to restore the services as priority.
May 17, 07:35 BST
Investigating - We are aware of an issue that has caused a brief internet outage for customers on Talk Talk connections. The issue is caused by emergency planned works. We are coordinating with the provider on this.
May 17, 03:43 BST
May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017
Completed - The scheduled maintenance has been completed.
May 13, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 BST
Scheduled - We will be performing an emergency maintenance to the RM EasyMail platform on 13th May 2017 between 21:00 and 23:00. During this period customers will not be able to Administer Easymail Mailboxes but access to the Email and Email Delivery will remain unaffected.
May 13, 20:35 BST
Completed - The scheduled maintenance has been completed.
May 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 16:00 BST
Scheduled - We will be performing emergency maintenance on our Windows Web Hosting Servers. The servers will be rebooted during the maintenance. All the websites hosted on the servers won't be available while the servers are rebooted.
May 13, 15:44 BST
Completed - The scheduled maintenance has been completed.
May 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 BST
Scheduled - We will be performing an emergency maintenance to the SecureNet Plus platform on 13th May 2017 between 18:00 and 22:00. During this time there will be no access to the SecureNet Plus application.
May 13, 17:56 BST
May 12, 2017
Resolved - This issue has now been resolved. The reporting service has completed processing the backlog of browsing requests from this morning and the service is now running as expected
May 12, 13:58 BST
Update - This issue has now been resolved. The reporting service has completed processing the backlog of browsing requests from this morning and the service is now running as expected.
May 11, 17:12 BST
Update - We have confirmed that the reporting dashboard and browsing report screens are now accessible. The system needs to process the backlog of browsing requests from this morning and therefore recent browsing data may take longer than usual to appear in reports. We will post an update once the service is operating normally.
May 11, 13:21 BST
Update - We have identified a failure affecting the Microsoft Azure platform used by RM SafetyNet's reporting functionality. We are working closely with Microsoft to resolve the issue.
May 11, 11:35 BST
Update - We are aware of further issues affecting access to the reporting dashboard and browsing report screens this morning. This does not affect filtering or other administration activities within the web interface. Our engineers are investing the issue with the highest priority.
May 11, 08:55 BST
Monitoring - We have resolved an issue affecting the RM SafetyNet reporting platform, and the reporting dashboard and browsing report screens are now accessible. We are monitoring the service closely but do not expect any further issues.
May 11, 00:13 BST
Investigating - We are aware of an issue affecting access to the reporting dashboard and browsing report screens within the RM SafetyNet administration interface. This does not affect filtering or other administration activities within the web interface. Our engineers are investing the issue with the highest priority.
May 10, 23:06 BST
Resolved - The issue has been confirmed as resolved.As such we are now closing the incident.
May 12, 10:12 BST
Monitoring - Our Engineers have now completed rolling out the fix for this issue. If you are still seeing security warnings when accessing Google then it may be necessary to restart your web browser and reload the page.
May 11, 15:26 BST
Identified - We have identified the source of the problem and our engineers are in the process of rolling out a fix to our proxy farms.
May 11, 11:49 BST
Investigating - We are aware of an issue affecting SSL filtering for our SafetyNet Customers. Our engineers are investigating this issue as a high priority and we will followup with further information as soon as possible.
May 11, 11:31 BST
Completed - The scheduled maintenance has been completed.
May 12, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 BST
Scheduled - We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Apr 26, 10:18 BST
May 11, 2017
Completed - The scheduled maintenance has been completed.
May 11, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 20:00 BST
Scheduled - We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Apr 26, 10:17 BST
May 10, 2017
Completed - The scheduled maintenance has been completed.
May 10, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 20:00 BST
Scheduled - We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Apr 26, 10:16 BST
May 9, 2017
Resolved - We have monitored the affected customers for last 3 days and we have confirmed that there are no further issues reported related to this. As such we are closing this incident.
May 9, 11:01 BST
Monitoring - The software upgrade required to fix the issue on all affected Staff and User proxies has now been completed. All customers can now switch back to using their staff and user proxies with the updated version of Google Chrome.
May 5, 09:31 BST
Update - The changes required to fix this issue are being planned for a phased roll out starting Fri 28th Apr through to Thurs 4th May.
Apr 26, 19:32 BST
Update - We have identified a fix for this problem. The fix will be tested tomorrow. Once proven successful we will complete a phased roll out of the fix to the rest of the proxy farm starting Thursday.
Apr 25, 17:03 BST
Identified - A wider issue has been identified between version 58.0.3 of Google Chrome, Staff/User proxy and the SSL certificate. When you try to browse to in Chrome a security warning is displayed.

We are currently investigating a fix at the moment and hope to have this deployed soon.

As a workaround using an alternative proxy other than Staff/Userproxy or a different browser will temporarily resolve the issue.

Further updates will be provided when a resolution has been applied.
Apr 24, 12:41 BST
May 8, 2017

No incidents reported.