Identified - We are still investigating the issue coordinating with Telco and Datacenter. The services looks to be stable after rerouting over a resilient link.
Aug 23, 2022 - 14:50 BST
Investigating - We have again been reported with browsing performance issues for few customers. We are rerouting the traffic through resilient link now.
Aug 19, 2022 - 13:31 BST
Monitoring - Traffic has been rerouted to normal and the issue has been resolved. We are monitoring the service to ensure stability.
Aug 19, 2022 - 10:21 BST
Identified - We have identified the root cause of the issue & its fixed. Traffic will be routed back to normal with a scheduled change by tonight.
Aug 18, 2022 - 08:36 BST
Investigating - We are aware of a browsing performance issue affecting a small number of customers connected via VirginMedia/FluidOne Interconnect. Traffic has been rerouted for the reported customers, as a temporary measure. The issue has been raised with Telco and Datacenter & we are actively working with them to resolve the issue permanently.
Aug 16, 2022 - 10:05 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be carrying out essential maintenance in our core network on Friday 16 December 2022 between 3.00 AM and 6.30 AM UK time. This will result in the loss of proxy traffic to the customers in Somerset, Torbay and Wiltshire region for a brief period of time. No other service will be affected.
Posted on Dec 08, 2022 - 16:58 GMT
Past Incidents
Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Completed - The scheduled maintenance has been completed.
Nov 30, 04:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 28, 15:23 BST
Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Completed - The scheduled maintenance has been completed.
Nov 25, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:01 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 28, 15:23 BST