Update - We have identified a fix for this problem. The fix will be tested tomorrow. Once proven successful we will complete a phased roll out of the fix to the rest of the proxy farm starting Thursday.
Apr 25, 17:03 BST
Identified - A wider issue has been identified between version 58.0.3 of Google Chrome, Staff/User proxy and the SSL certificate. When you try to browse to in Chrome a security warning is displayed.

We are currently investigating a fix at the moment and hope to have this deployed soon.

As a workaround using an alternative proxy other than Staff/Userproxy or a different browser will temporarily resolve the issue.

Further updates will be provided when a resolution has been applied.
Apr 24, 12:41 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Authoritative DNS Planned Maintenance May 4, 20:00 - May 5, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system.
Changes to DNS may take longer during this maintenance window.
Posted on Apr 26, 10:16 BST
Authoritative DNS Planned Maintenance May 9, 20:00 - May 10, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Apr 26, 10:16 BST
Authoritative DNS Planned Maintenance May 10, 20:00 - May 11, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Apr 26, 10:17 BST
Authoritative DNS Planned Maintenance May 11, 20:00 - May 12, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Apr 26, 10:18 BST
Past Incidents
Apr 26, 2017

No incidents reported today.

Apr 25, 2017
Resolved - We have identified and implemented a fix for this issue. Customers are no longer being impacted by this problem.
Apr 25, 17:09 BST
Investigating - We are aware of an issue where some users may face issue with new updates in safetynet filtering rules as the new filtering rule changes are not getting applied immediately.Our engineers are investigating this issue as a high priority.
Apr 25, 11:14 BST
Apr 23, 2017

No incidents reported.

Apr 22, 2017
Resolved - The issue has been confirmed as resolved and service has returned to normal.
Apr 22, 13:42 BST
Monitoring - The issue has now been resolved and our monitoring shows service returning to normal. We will continue to monitor the service closely.
Apr 6, 05:41 BST
Investigating - We are aware of a performance issue within our core network that is affecting browsing speed for some of the Core Proxy Customers. Our engineers are working on this.
Apr 5, 13:44 BST
Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 15:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:00 BST
Scheduled - We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system.
Changes to DNS may take longer during this maintenance window.
Apr 12, 14:53 BST
Apr 20, 2017
Resolved - The issue has been confirmed as resolved and service has returned to normal.
Apr 20, 09:23 BST
Monitoring - The Easymail mail store issue has been resolved. Our Engineers will closely monitor the servers until the Root Cause Analysis is complete.
Apr 20, 05:53 BST
Investigating - We are aware of an issue with Easymail service. Our engineers are actively working to resolve the issue.
Apr 20, 04:51 BST
Apr 19, 2017
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 BST
Scheduled - On Wednesday 19th April we will be performing planned maintenance work on the RM SafetyNet administration interface and filter lists. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Apr 6, 08:44 BST
Apr 18, 2017

No incidents reported.

Apr 17, 2017

No incidents reported.

Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Completed - The scheduled maintenance has been completed.
Apr 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 BST
Scheduled - We will be performing an emergency maintenance work on the RM Safetynet Infrastructure. This maintenance will only affect Luton, emPSN and Salford customers. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this period.
Apr 11, 14:29 BST
Apr 12, 2017
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 BST
Scheduled - We will be performing an emergency maintenance work on the RM Safetynet Infrastructure. This maintenance will only affect Luton, emPSN and Salford customers. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this period.
Apr 11, 14:31 BST