Webhosting - Planned Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 2025 - 01:00 GMT
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Tuesday 18th March, 2025 between 1:00 AM and 07:00 AM. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
Mar 18, 2025 01:00-07:00 GMT
Change of password may result in proxy prompting for credentials
Monitoring - A change was made overnight 27th-28th February 2025 that is intended to resolve this issue. We are monitoring this closely just now.
Feb 28, 2025 - 11:52 GMT
Update - Due to additional mitigations we have in place these symptoms should be seen much more rarely, and delays to the resolution of the issue when seen should be significantly shortened (during normal school hours).
Feb 18, 2025 - 13:32 GMT
Identified - Some customers may experience an issue with resetting user passwords. Updating the password can result in the user subsequently being prompted for credentials when trying to access the internet. Neither old nor new password will work when entered, and there is no way to work around the issue. For each affected user this will resolve itself in time with no further action required, but there may be a delay of up to 1 day. We are investigating the root cause of the issue and we are looking at improving our mitigation of it by reducing the length of the possible delay.
Feb 12, 2025 - 13:34 GMT
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DNS and Email relay - Planned Maintenance Mar 23, 2025 20:00 - Mar 24, 2025 04:00 GMT
Update - We will be performing maintenance on our DNS and Email relay servers on 23rd March 2025 from 20:00 to 24th March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 2025 - 16:25 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on 23rd March 2024 from 20:00 to 24th March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 10, 2025 - 12:19 GMT
DNS and Email relay - Planned Maintenance Mar 27, 2025 20:00 - Mar 28, 2025 04:00 GMT
We will be performing maintenance on our DNS and Email relay servers on Wednesday 27th March 2025 from 20:00 to 28th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Posted on Mar 14, 2025 - 09:49 GMT
DNS and Email relay - Planned Maintenance Mar 29, 2025 08:00 - Mar 30, 2025 04:00 BST
Update - We will be performing maintenance on our DNS and Email relay servers on 29th March 2025 from 20:00 to 30th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 2025 - 16:25 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on 29th March 2025 from 20:00 to 30th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 2025 - 09:42 GMT
DNS and Email relay - Planned Maintenance Mar 30, 2025 20:00 - Mar 31, 2025 04:00 BST
We will be performing maintenance on our DNS and Email relay servers on 30th March 2025 from 20:00 to 31st March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Posted on Mar 14, 2025 - 09:44 GMT
RM SafetyNet - Planned Maintenance Apr 1, 2025 20:00 - Apr 2, 2025 04:00 BST
We will be carrying out planned maintenance on RM Safetynet Infrastructure on1st April 2025 from 20:00 to 2nd April 04:00. We do not anticipate any impact on the performance or availability during the maintenance. This maintenance is required to keep our systems secure and up-to-date.
Posted on Mar 17, 2025 - 05:45 GMT
RM SafetyNet - Planned Maintenance Apr 2, 2025 20:00 - Apr 3, 2025 04:00 BST
We will be carrying out planned maintenance on RM Safetynet Infrastructure on 2nd April 2025 from 20:00 to 3rd April 04:00. We do not anticipate any impact on the performance or availability during the maintenance.
Posted on Mar 17, 2025 - 05:46 GMT
Past Incidents
Mar 18, 2025

Unresolved incident: Webhosting - Planned Maintenance.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 02:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Feb 28, 11:41 GMT
Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

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