Update - Some customers may still be affected by this, we are employing a manual workaround to ensure the delays are minimised.
Nov 28, 2024 - 13:15 GMT
Monitoring - We detected and and fixed an issue related to sync of users from RM Unify to RM Safetynet. The root cause of the issue has been resolved but there may some delay in syncing data. We estimate that this will be fully resolved by 1700.
Nov 22, 2024 - 14:49 GMT
Investigating - After creating or editing new filter list rules or policies, or syncing new users, customers may see a delay before changes are implemented. (Existing rules, policies and users function as normal.)
Nov 28, 2024 - 12:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 19:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be migrating some of our leased line customers to new infrastructure. The migrations will be performed out of core hours between 7PM and 6AM BST and services should be considered at-risk within the maintenance window. Due to the resilient nature of our network, any impact is expected to be minimal.
Oct 4, 2024 19:00 - Dec 13, 2024 06:00 GMT
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Degraded Performance
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Windows Webhosting Server Maintenance Dec 4, 2024 17:30-23:30 GMT
We will be performing a maintenance activity on our Windows Web-hosting servers on 4th December from 17:30 to 23:30. There will be service interruption during the maintenance period. All the websites hosted on the servers won't be available for a short period of time.
Posted on Nov 21, 2024 - 09:48 GMT
Core Network Maintenance Dec 5, 2024 17:00-23:00 GMT
We will be replacing a failed hardware component in a core router. This is a backup component and the maintenance is non-intrusive so we do not anticipate any service interruption during the work.
Posted on Nov 29, 2024 - 13:12 GMT
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Unresolved incidents: Customers may experience a delay with new/edited filter list rules or policies, and new user sync, Sync of user data from RM Unify to RM Safetynet may be delayed..

Nov 27, 2024

No incidents reported.

Nov 26, 2024
Completed - The scheduled maintenance has been completed.
Nov 26, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 17:00 GMT
Scheduled - As part of our ongoing network improvement we will be upgrading the capacity of some of our links to the Internet. These links are fully resilient and will be upgraded in sequence so we do not anticipate any service interruption during the work.
Nov 12, 15:06 GMT
Nov 25, 2024
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.