RM Internet & E-safety Status

Browsing Performance issue Affecting Virgin Media/FluidOne Interconnect Customers

Identified - We are still investigating the issue coordinating with Telco and Datacenter. The services looks to be stable after rerouting over a resilient link.
Aug 23, 2022 - 14:50 BST

Investigating - We have again been reported with browsing performance issues for few customers. We are rerouting the traffic through resilient link now.
Aug 19, 2022 - 13:31 BST

Monitoring - Traffic has been rerouted to normal and the issue has been resolved. We are monitoring the service to ensure stability.
Aug 19, 2022 - 10:21 BST

Identified - We have identified the root cause of the issue & its fixed. Traffic will be routed back to normal with a scheduled change by tonight.
Aug 18, 2022 - 08:36 BST

Investigating - We are aware of a browsing performance issue affecting a small number of customers connected via VirginMedia/FluidOne Interconnect. Traffic has been rerouted for the reported customers, as a temporary measure. The issue has been raised with Telco and Datacenter & we are actively working with them to resolve the issue permanently.
Aug 16, 2022 - 10:05 BST

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Network maintenance affecting Somerset, Torbay and Wiltshire customers Dec 16, 2022 03:00-06:30 GMT

We will be carrying out essential maintenance in our core network on Friday 16 December 2022 between 3.00 AM and 6.30 AM UK time. This will result in the loss of proxy traffic to the customers in Somerset, Torbay and Wiltshire region for a brief period of time. No other service will be affected.
Posted on Dec 08, 2022 - 16:58 GMT

Past Incidents

Dec 9, 2022

No incidents reported today.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 04:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 20:00 GMT

Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 28, 15:23 BST

Nov 29, 2022

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Nov 25, 04:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:01 GMT

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