RM Internet & E-safety Status

All Systems Operational

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

Email Operational

SMTP Store & Forward Operational

DNS Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

SSL Connect Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Network Firewall Maintenance Nov 21, 20:00 - Nov 22, 03:00 GMT

We will be performing some essential firmware upgrades to our core network. There will be a short downtime for SMTP Store & Forward service during the maintenance.
Posted on Nov 6, 11:35 GMT

Firewall maintenance affecting customers within Torbay Nov 24, 22:00 - Nov 25, 04:00 GMT

We will be replacing the core firewall that protects customers within Torbay. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 24 November and 04:00 on Monday 25 November. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 6, 16:44 GMT

Firewall maintenance affecting customers within Bracknell Forest Nov 24, 22:00 - Nov 25, 04:00 GMT

We will be replacing the core firewall that protects customers within Bracknell Forest. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 24 November and 04:00 on Monday 25 November. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 6, 16:44 GMT

Software Upgrade of DNS Hosting Platform Nov 26, 02:00-06:00 GMT

We will be performing a software upgrade on our DNS hosting platform on 26th November 2019 between 02:00 am and 06:00 am BST. We are not expecting any downtime during the upgrade.
Posted on Nov 11, 16:22 GMT

Firewall maintenance affecting customers within Barking & Dagenham Dec 1, 22:00 - Dec 2, 06:00 GMT

We will be replacing the core firewall that protects customers within Barking & Dagenham. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 01 December and 06:00 on Monday 02 December. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 14, 10:31 GMT

Firewall maintenance affecting customers within Bournemouth Dec 1, 22:00 - Dec 2, 06:00 GMT

We will be replacing the core firewall that protects customers within Bournemouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 01 December and 06:00 on Monday 02 December. Central services (web proxy, DNS, SMTP and NTP) will not be affected.

This work has been rescheduled from 30th October.
Posted on Nov 14, 10:31 GMT

Firewall maintenance affecting customers within Swindon Dec 4, 22:00 - Dec 5, 06:00 GMT

We will be replacing the core firewall that protects customers within Swindon. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 04 December and 06:00 on Thursday 05 December. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 20, 11:39 GMT

Firewall maintenance affecting customers within North Somerset Dec 4, 22:00 - Dec 5, 06:00 GMT

We will be replacing the core firewall that protects customers within North Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 04 December and 06:00 on Thursday 05 December. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 20, 11:39 GMT

Firewall maintenance affecting customers within Poole Dec 11, 22:00 - Dec 12, 06:00 GMT

We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 11 December and 06:00 on Thursday 12 December. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Nov 14, 10:30 GMT

Past Incidents

Nov 21, 2019

No incidents reported today.

Nov 20, 2019

Firewall maintenance affecting customers within Bath & North East Somerset

Completed - The scheduled maintenance has been completed.
Nov 20, 04:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 GMT

Scheduled - We will be replacing the core firewall that protects customers within Bath & North East Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 19 November and 04:00 on Wednesday 20 November. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Nov 6, 16:43 GMT

Nov 19, 2019

Core Network Firmware Upgrades

Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 22:00 GMT

Update - We will be performing some essential firmware upgrades to our core aggregation routers. There will be a small number of customers who may experience a brief downtime to service whilst these works progress, however, the majority of customers are not expected to see any impact.
Nov 5, 09:21 GMT

Scheduled - We will be performing some essential firmware upgrades to our core aggregation routers. There will be a small number of customers who may experience a brief downtime to service whilst these works progress, however, the majority of customers are not expected to see any impact.
Nov 5, 09:16 GMT

Nov 18, 2019

Firewall maintenance affecting customers within Isle of Wight

Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 GMT

Scheduled - We will be replacing the core firewall that protects customers within Isle of Wight. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 17 November and 04:00 on Monday 18 November. Central services (web proxy, DNS, SMTP and NTP) will not be affected.

This work was previously scheduled for 29th / 30th October.
Nov 1, 08:29 GMT

Nov 17, 2019

Connectivity outage affecting Core customers.

Resolved - We have monitored the connections and it is stable now. As such we are closing the incident.
Nov 17, 23:29 GMT

Monitoring - All affected connections are back online. We will continue to monitor the service to ensure stability.
Nov 17, 17:53 GMT

Update - Our Telco partners have identified this outage has been caused by a fibre break. Engineers are on site working to restore the service. Further updates will be provided in due course.
Nov 16, 23:09 GMT

Investigating - We have identified an outage affecting a small number of Core customers. Our Telco supplier is aware of this issue and is investigating as a matter of urgency. Further updates will be provided in due course.
Nov 16, 21:14 GMT

Nov 15, 2019

Degraded performance in SXGfL Firewall Service

Resolved - We have monitored the affected services and all looks stable now. As such we are closing this incident.
Nov 15, 01:11 GMT

Update - We have monitored the services and it remains stable. We will continue to monitor the device to ensure stability.
Nov 14, 05:02 GMT

Monitoring - We have added the module back and all services are back to normal. We will continue to monitor the device to ensure stability.
Nov 14, 01:07 GMT

Update - The impacted module has been rebooted and behavior seems to be normal. We will add the module back to service tonight. We are further coordinating with vendor to identify the root cause.
Nov 13, 17:09 GMT

Update - Our on-site engineer has removed the faulty module from the switch. We are coordinating with the vendor for a permanent fix.
Nov 13, 14:31 GMT

Update - Our engineer is now at datacenter and is further troubleshooting the issue in cordination with the vendor. Further updates will be provided in due course.
Nov 13, 13:07 GMT

Identified - Our engineer will visit the datacenter today to check the device fault and we will further coordinate with the vendor. Further updates will be provided in due course.
Nov 13, 06:23 GMT

Update - Our engineers are actively coordinating with the vendor to get it resolved soon. Further updates will be provided in due course.
Nov 12, 22:53 GMT

Investigating - We have identified a faulty module in one of our core switches. Resiliency is affected for firewall traffic. Due to this customers may experience a performance degradation. We have our engineers actively working on it.
Nov 12, 16:53 GMT

Nov 14, 2019

Emergency Maintenance for Barking and Dagenham Customers

Completed - The scheduled maintenance has been completed.
Nov 14, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:01 GMT

Scheduled - We will be performing emergency firewall maintenance affecting customers in the Barking and Dagenham area. Customers may experience some disruption to their connection during this period.
Nov 12, 17:07 GMT

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

Smartcache and Update Proxy Retirement - SWGfL

Completed - The scheduled maintenance has been completed.
Nov 8, 06:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 04:00 GMT

Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 11:53 BST

Scheduled - We will be performing a maintenance related to Smartcache and Update proxies on 7th of November 2019 between 4AM and 6AM BST. The maintenance might affect few of the customers from SWGfL region who are currently using Smartcache and Update proxies.
Oct 24, 11:47 BST

Nov 7, 2019

No incidents reported.

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