In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 19:00 BST
Scheduled - We will be performing maintenance on our Web Hosting platforms in the evenings of Monday 21st until Friday 25th October 2019, between 19:00 PM and 04:30 AM. Whilst we don't anticipate any downtime, there is a risk of a brief disruption to websites hosted on the Web Hosting servers during this time.
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
SSL Connect ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be replacing the core firewall that protects customers within South West Grid for Learning who host their own local firewall. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 28 October and 06:00 on Tuesday 29 October. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Oct 11, 12:04 BST
We will be replacing the core firewall that protects customers within South East Grid for Learning who host their own local firewall. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 28 October and 06:00 on Tuesday 29 October. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Oct 11, 12:04 BST
We will be replacing the core firewall that protects customers within Isle of Wight. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 29 October and 06:00 on Wednesday 30 October. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Oct 11, 12:05 BST
We will be replacing the core firewall that protects customers within Bournemouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 30 October and 06:00 on Thursday 31 October. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Oct 11, 12:05 BST
We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 31 October and 06:00 on Friday 01 November. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Oct 11, 12:06 BST
Past Incidents
Oct 24, 2019

No incidents reported today.

Oct 23, 2019

No incidents reported.

Oct 22, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 18, 2019
Resolved - We have monitored the services and could see it remains stable. We will now close this incident and continue to monitor the service.
Oct 18, 14:34 BST
Update - Service remains stable and we will continue monitoring to ensure stability.
Oct 17, 11:29 BST
Monitoring - Services has been restored and remained stable. We will keep on monitoring the service to ensure stability.
Oct 16, 11:18 BST
Update - We have performed the maintenance last night but still the issue persists. Our Engineers are working on this with utmost priority.
Oct 15, 10:17 BST
Identified - Our engineers will be performing an emergency maintenance tonight related to this issue. Further updates will be provided in due course.
Oct 14, 15:04 BST
Investigating - We could see customers in Wokingham are still experiencing connectivity issues. Our engineers are investigating this issue with high priority. Further updates will be provided in due course.
Oct 14, 10:14 BST
Monitoring - Service has been restored and remained stable for today. We will continue monitoring the service to ensure its stability.
Oct 9, 14:42 BST
Update - Our Engineers are still investigating this issue with high priority. Further updates will be provided in due course.
Oct 9, 09:32 BST
Investigating - We could see these regions are still experiencing connectivity issues. Our engineers are investigating this issue with high priority. We apologize for the inconvenience and will keep you updated.
Oct 8, 16:24 BST
Monitoring - The issue has been resolved and service has been restored. We will continue monitoring the affected sites to ensure stability.
Oct 8, 12:21 BST
Investigating - We have identified a connectivity issue affecting a number of customers in Wokingham, IOW, Torbay, Poole and North Somerset. Our engineers are investigating on this as a matter of urgency. Further updates will be provided in due course.
Oct 8, 10:44 BST
Oct 17, 2019
Resolved - The phone system has remained stable with the Service Desk receiving calls.
Oct 17, 10:03 BST
Monitoring - The telephony issue has now been resolved; we are now able to receive inbound calls. We will now monitor the service
Oct 16, 17:20 BST
Investigating - We are currently experiencing Telephony issues, as a result we are unable to receive Inbound calls. We are investigating and working with our Telephony provider to resolve.
Oct 16, 16:09 BST
Oct 14, 2019
Completed - The scheduled maintenance has been completed.
Oct 14, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 BST
Scheduled - We will be performing some emergency maintenance affecting customers in the Wokingham area to resolve some of the on-going issues that some customers are experiencing. Customers may experience some disruption to their connection during this period.
Oct 14, 14:00 BST
Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019
Resolved - We have monitored the server, and remains stable. We will now close this incident and continue to monitor the same.
Oct 11, 15:18 BST
Monitoring - The server has been recovered and serving Websites hosted in it without any issues right now. We are closely monitoring the device.
Oct 11, 14:15 BST
Identified - Engineers have identified the issue. They are working on it to recover the server asap.
Oct 11, 13:47 BST
Investigating - We are aware of an issue affecting one of our Linux Web Hosting server. Customers who hosted their websites on the affected server is unable to access the CPanel administration and unable to load websites. Engineers are working on it to recover it asap.
Oct 11, 13:42 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 BST
Scheduled - We will be performing some essential firmware upgrades to our core aggregation routers. There will be a small number of customers who may experience a brief downtime to service whilst these works progress, however, the majority of customers are not expected to see any impact.
Sep 26, 12:59 BST
Oct 10, 2019
Completed - The scheduled maintenance has been completed.
Oct 10, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 BST
Scheduled - We will be performing an emergency maintenance to the customer firewall. There will be a small number of customers who may experience a brief downtime during this maintenance.
Oct 10, 13:25 BST
Completed - The scheduled maintenance has been completed.
Oct 10, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 04:01 BST
Scheduled - We will be performing an emergency maintenance on the SSL Connect platform on Thursday, 10th October 2019 between 04:00 AM - 07:00 AM. SSL Connect may be unavailable for periods during this maintenance window.
Oct 8, 12:15 BST