On devices using SafetyNet Go customers may experience unexpected application of filtering rules
Identified - Sites may not be allowed or denied in line with the configuration of the policy that a user has applied to them.
Users may have your Default Policy applied to them when you expect a different policy to apply.
Users may have rules applied to them that you have not configured in your policies.
This is often noticeable when YouTube is blocked, but you expect it to be allowed.

To prevent this you should:
Ensure users are logged on to the browser during sign-in to the device.
Ensure users on Chromebooks use the Chrome browser.
Ensure users on Microsoft 365 use the Edge browser.
Ensure users who are prompted to sign-in to RM Unify do so straight away.
Ensure users who fail to sign-in to RM Unify when prompted, or appear to have unexpected filtering rules applied reboot their device and try again.

We have identified the root cause of the issue and are working on understanding what is required to apply a permanent fix, for now please follow the advice above.
Sep 18, 2026 - 13:42 BST
RM SafetyNet Policies applied with incorrect timings
Update - We're still working on a fix for this issue.
Jun 22, 2026 - 15:28 BST
Identified - Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.

Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
RM Connectivity Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Core Network Maintenance Sep 22, 2026 20:00 - Sep 23, 2026 03:00 BST

As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Sep 15, 2026 - 12:35 BST

Webhosting - Planned Maintenance Sep 24, 2026 20:00 - Sep 25, 2026 03:00 BST

We will be performing maintenance on our Web Hosting platform. There will be a brief disruption to websites hosted on the Web Hosting servers during this time.
Posted on Sep 15, 2026 - 12:36 BST

RM SafetyNet Planned Maintenance Sep 25, 2026 17:00-23:59 BST

On Friday, September 25th, 2026, we will be performing planned maintenance work on RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Sep 18, 2026 - 16:04 BST

Sep 19, 2026

No incidents reported today.

Sep 18, 2026

Unresolved incident: On devices using SafetyNet Go customers may experience unexpected application of filtering rules.

Sep 17, 2026

RM SafetyNet Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 23:59 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:30 BST
Scheduled - On Thursday, September 17th, 2026, we will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 11, 11:04 BST

Sep 16, 2026

Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 7, 08:49 BST

Sep 15, 2026

Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 7, 08:49 BST

Sep 14, 2026

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

RM SafetyNet Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 17:00 BST
Scheduled - On Thursday, September 10th, 2026, We will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 4, 15:45 BST

Sep 10, 2026

Sep 9, 2026

RMUnify Page shows Something went wrong
Resolved - We have monitored the environment, and it is stable.
Sep 9, 09:59 BST
Monitoring - RMUnify Page shows "Oops ,Something went wrong"
The issue was affected the customers using Transparent UBF using Captive Portal for a short time and fix has been applied.
Sep 8, 10:39 BST

Sep 8, 2026

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

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