All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance Jul 26, 18:00-22:00 BST
We will be decommissioning legacy equipment in our London Datacentres involving the removal of equipment and connections that are no longer in use. No customer impact or outage is expected during these works.
Posted on Jul 14, 13:33 BST
RM SafetyNet - Planned Maintenance Jul 27, 03:00-06:00 BST
We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jul 7, 14:23 BST
Authoritative DNS Maintenance Jul 27, 20:00 - Jul 28, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Jul 12, 16:22 BST
Update - We will be performing planned maintenance on our Windows Web Hosting Platform on Monday 31st July 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the platform during this time.
Jul 17, 16:45 BST
Scheduled - We will be performing planned maintenance on our Windows Web Hosting Server on Monday 31st July 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during this time.
Jul 17, 16:34 BST
Authoritative DNS Maintenance Jul 31, 20:00 - Aug 1, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Jul 12, 16:22 BST
We will be performing planned maintenance on our Windows Web Hosting Platform on Tuesday 1st August 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the platform during this time.
Posted on Jul 17, 16:35 BST
Core Network Capacity Improvements Aug 1, 22:00 - Aug 2, 04:00 BST
As part of our continuous improvement to our core network serving customer connectivity, we are performing hardware upgrades on core network devices to provide additional port density and capacity in our London datacentres. During these works an aggregation device will be briefly removed from service - as such a small number of customers may experience a brief outage to service whilst these works progress, however the majority of customers are not expected to see any impact.
Posted on Jul 12, 10:07 BST
On Wednesday 2nd August we will be performing planned maintenance work on the RM SafetyNet administration interface and filter lists. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jul 18, 16:48 BST
We will be performing maintenance on our Securenet Plus Environment on Tuesday, August 1st between 04:30 am and 06:30 am. We do not anticipate any downtime during this period as it will only affect resilience, however customers should be aware that services may be at risk during this maintenance window.
Posted on Jul 17, 17:17 BST
Past Incidents
Jul 26, 2017
Completed - The scheduled maintenance has been completed.
Jul 26, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jul 7, 14:23 BST
Completed - The scheduled maintenance has been completed.
Jul 26, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 BST
Scheduled - We will be performing essential firmware upgrade to one of our core network switches in our London Datacentres on 25th July 2017 at 10pm BST. We do not expect any interruption in service during this work, however there will be reduced resilience during the maintenance period.
Jul 17, 17:14 BST
Jul 25, 2017
Completed - The scheduled maintenance has been completed.
Jul 25, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jul 7, 14:23 BST
Jul 24, 2017
Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jul 7, 14:23 BST
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017
Resolved - The issue affecting our telephone system is now resolved. The Service Desk phone lines are working as expected.
Jul 18, 14:35 BST
Investigating - We are having some intermittent issues with our telephone lines at the moment. We are working to fix this as a top priority. If you are unable to reach us by phone the Service desk can be contacted on web chat through rm.com or through the SafetyNet admin interface or at ihgsupport@rm.com
Jul 18, 08:23 BST
Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017
Resolved - We have identified and fixed the root cause of this incident. Affected customers have confirmed services are now working as expected.
Jul 12, 09:26 BST
Investigating - We are aware of an issue affecting internet browsing for a small number of customers in Surrey who do not use RM SafetyNet. We are investigating this as a priority.
Jul 12, 09:02 BST
Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jul 6, 14:34 BST