Issue affecting the reporting dashboard in RM SafetyNet
Update - We are continuing to restore browsing reports from Friday. Restoration is currently 80% complete.
Feb 18, 16:24 GMT
Update - Restoration of browsing reports from Friday 8th,2019 till Thursday 14th,2019 is still in progress. Further updates will be provided in due course.
Feb 18, 08:34 GMT
Update - Recent browsing reports are getting displayed in RM SafetyNet administration interface. Restoration of browsing report from Friday 8th, 2019 is still in progress.
Feb 15, 12:05 GMT
Identified - We have applied a fix to restore the recent Browsing Reports in RM SafetyNet administration interface. We are actively working on to restore Browsing Reports from Friday 8th, 2019
Feb 14, 16:06 GMT
Update - We are continuing to investigate this issue.
Feb 14, 10:32 GMT
Update - We are continuing to investigate this issue.
Feb 14, 10:32 GMT
Investigating - We are aware of an issue affecting the reporting dashboard where browsing reports from Friday 8th, 2019 are not getting displayed in RM SafetyNet administration interface. Our engineers are investigating this issue with highest priority.
Feb 14, 09:11 GMT

About This Site

DNS Flag Day Guidance

From February 1 2019 a number of DNS software providers will make be making improvements to help enhance DNS security, performance and stability (DNS Flag Day). RM hosted domains and DNS resolvers have been checked to ensure that they will not be affected by this change. However, if you use a third party for DNS hosting we recommend that you confirm if your domain will be affected.

Further advice can be found here: https://support.rm.com/TechnicalArticle.asp?cref=TEC6636666&nav=0

RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
SSL Connect ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SSL Connect - Planned Maintenance Feb 28, 04:00-05:00 GMT
We will be performing scheduled maintenance on the SSL Connect platform on 28/02/2019 04:00 AM - 05:00 AM. SSL Connect may be unavailable during this period.
Posted on Feb 22, 15:29 GMT
Past Incidents
Feb 23, 2019

No incidents reported today.

Feb 22, 2019

No incidents reported.

Feb 21, 2019

No incidents reported.

Feb 20, 2019
Customer Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:00 GMT
Scheduled - We will be performing an emergency maintenance to the customer firewall during the window 20th Feb 2019 between 3 AM and 7AM. We do not anticipate any downtime during this maintenance.
Feb 19, 13:13 GMT
Linux Webhosting- Regular maintenance
Completed - The scheduled maintenance has been completed.
Feb 20, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 20:00 GMT
Scheduled - We will be performing regular maintenance in couple of our Linux Web Hosting Servers from 19-02-2019 08:00 PM to 20-02-2019 3:30 AM. The web servers will be rebooted during the maintenance and the websites hosted won't be accessible during reboot.
Feb 12, 11:51 GMT
Feb 17, 2019

No incidents reported.

Feb 16, 2019
SSL Certificate expired in SSL Connect
Resolved - We have monitored the service and confirmed that there is no further issues reported related to this. As such we are closing this incident.
Feb 16, 06:22 GMT
Monitoring - We had an issue with SSL VPN Web Interface where the certificate has expired and SSL VPN Web Interface was not secure. Our engineers have renewed the certificate and the site is secure now.
Feb 15, 16:39 GMT
Feb 15, 2019
Linux Webhosting- Regular maintenance
Completed - The scheduled maintenance has been completed.
Feb 15, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 20:00 GMT
Scheduled - We will be performing regular maintenance in one of our Linux Web Hosting Server from 14-02-2019 8:00 PM to 15-02-2019 3:30 AM. The web server will be rebooted during the maintenance and websites hosted won't be accessible during reboot.
Feb 12, 11:48 GMT
Feb 14, 2019
Issue with new DNS changes
Resolved - We have monitored the server to ensure stability.As such we are closing this incident.
Feb 14, 09:05 GMT
Monitoring - This issue has been resolved now. New DNS changes are getting synchronized and records are getting resolved properly. Our engineers are closely monitoring this to ensure stability.
Feb 13, 11:05 GMT
Investigating - We are aware of an issue with our DNS Platform where new DNS changes are not getting synchronized. The existing DNS records are not affected. Our engineers are investigating this issue with high priority.
Feb 13, 04:34 GMT
Feb 13, 2019
Customer Firewall - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 04:01 GMT
Scheduled - We will be performing an emergency maintenance to the Customer Firewall during the window 13th February 2018 between 04.00 and 07.00 GMT. We do not anticipate any downtime during this maintenance.
Feb 12, 12:57 GMT
Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

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