RM Internet & E-safety Status

Webhosting - Planned Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 00:00 BST

Scheduled - We will be performing a planned maintenance on Linux web hosting servers on 18/06/2021 between 00:00 AM to 6:00 AM BST. There will be a brief disruption to websites hosted on the server during this time.

Core Network Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 BST

Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.

Connectivity issue affecting FTTC and FTTP customers

Monitoring - Telco has confirmed that the issue has been resolved and service has been restored to all the affected sites. We will continue to monitor the service to ensure stability.
Jun 17, 19:35 BST

Investigating - We are aware of a connectivity issue affecting FTTC and FTTP customers. Telco has confirmed this to be an issue at their end. Our engineers are actively coordinating with Telco to get this resolved at the earliest.
Jun 17, 17:08 BST

RM Connectivity Major Outage

SWGfL Connectivity Major Outage

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Major Outage

Devon Major Outage

Dorset Major Outage

Gloucestershire Major Outage

N. Somerset Major Outage

Plymouth Major Outage

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Major Outage

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Network Maintenance Jun 22, 20:00 - Jun 23, 06:00 BST

As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jun 4, 06:26 BST

Core Network Maintenance Jun 24, 20:00 - Jun 25, 06:00 BST

SSL Connect - Planned Maintenance Jun 26, 10:00-11:00 BST

As a part of continuous improvement to our Infrastrucute we will be performing scheduled maintenance in the SSL Connect platform on 26/06/2021 10.00AM - 11.00AM BST. SSL Connect Service may be unavailable during this period.
Posted on May 18, 10:13 BST

RM SafetyNet Transparent UBF - Planned Maintenance Jun 26, 12:00-14:00 BST

We will be performing a planned maintenance on RM SafetyNet Transparent UBF(Captive Portal) and SafetyNet GO between 12:00 PM to 14:00 PM BST on Saturday 26th June 2021. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infra, any impact is expected to be minimal.
Posted on Jun 8, 13:10 BST

Past Incidents

Jun 18, 2021

Unresolved incident: Webhosting - Planned Maintenance.

Jun 17, 2021

Unresolved incidents: Core Network Maintenance, Connectivity issue affecting FTTC and FTTP customers.

Jun 16, 2021

Intermittent browsing issue for SafetyNet Go customers

Resolved - Our engineers have completed the release of the final set of improvements early on Tuesday 15th June. We have been closely monitoring the service since then and we have not seen any further issues related to the original problems or introduced by the latest release. We have also not had any reports of problems from customers and as such we will now close this incident.
Jun 16, 15:43 BST

Update - We are aware some customers may have experienced a short interruption in service yesterday at approximately 1:15pm. We have identified that this was related to known issues that will be resolved as part of the second set of improvements. Engineers have successfully completed testing for these improvements and they are now ready for deployment. In order to reduce risk to the availability of the SafetyNet Go platform we will now be splitting the release across two days. The first release will take place between 4am and 7am on Thursday 10th June and the second release will take place between 4am and 7am on Tuesday 15th June. We will provide an update by 5pm on the 16th June or earlier.
Jun 9, 14:09 BST

Update - The SafetyNet Go service remains stable and we have had no further reports of issues since before our first set of improvements were released last week. Our engineers have completed development work on the second set of improvements and testing is currently underway. Following successful testing, we will release the next set of improvements between 4am and 7am on the 10th June. We will provide a further update by 5pm on the 11th June or earlier if we have more information to share.
Jun 4, 15:08 BST

Update - Our engineers successfully released the first set of improvements to customers yesterday morning (27th May) and the SafetyNet Go service remains fully available. Our engineers are working on the second set of improvements which will complete the improvement plan to mitigate against service issues and enhance performance to the platform. This is being targeted for the week commencing the 7th June for this release. We will provide a further update by 5 pm on the 4th June or earlier if we have more information to share.
May 28, 09:41 BST

Update - We are aware of a short outage in service for some customers earlier this afternoon. Our engineers were alerted and have quickly resolved the problem. We continue to monitor the service closely for any future issues. Our deployment for the first set of improvements is on track to be released early tomorrow morning (27th May) which will further help mitigate against future service issues.
May 26, 14:48 BST

Update - The SafetyNet Go service remains stable with no further reports of problems from customers. We can now confirm that the first set of updates to improve user authentication will be released between 4am and 7am on Thursday 27th May. We will provide a further update on Thursday 27th May following this first release and with more information about the subsequent improvements.
May 21, 17:32 BST

Update - The SafetyNet Go platform continues to remain stable. Development of the first set of improvements is now nearing completion and is currently undergoing testing before we are able to release this. The target release is still planned for the week commencing the 24th May. We will provide a further update by 5pm on Friday 21st May at which point we should be in a position to confirm the date for release.
May 20, 09:13 BST

Update - We have had no further reports of issues from users and our engineers are proactively monitoring the service. Our development team continues to work on the set of identified improvements to permanently mitigate against any potential future stability issues. The first of these will be to update the SafetyNet Go authentication mechanism with target release within the week commencing the 24th May. We will provide a further update by 5pm on Wednesday 19th May or sooner if we have more information to share.
May 14, 12:22 BST

Update - We continue to monitor the SafetyNet Go service closely and have had no reports of further issues from users. Our engineers have identified a number of improvements to the authentication processes and are working on developing these. These improvements will be rolled out on a staged basis with the first of these being released in the next 2 weeks, with completion of improvements by mid-June. We will provide a further update by 1 pm on Friday 14th May.
May 11, 17:04 BST

Update - The SafetyNet Go service has remained stable since initial reports of intermittent access on the 4th and 5th of May. Our engineers continue to work on understanding the root cause with a focus being on a core component handling authentication processes. As part of this work, we have also implemented additional enhanced monitoring to improve identification of the issue and speed up recovery time frames in the event of a failure. We will provide a further update by 5 pm on Tuesday 11th May.
May 7, 16:38 BST

Investigating - We are aware that users may have experienced periods of intermittent browsing access when using RM SafetyNet Go on the 4th and 5th of May. The SafetyNet Go service is currently functioning normally and we are closely monitoring it, and our engineers are investigating the root cause of the browsing issues to mitigate against possible future occurrences. We will provide a further update as soon as we have more information on our investigations.
May 6, 12:42 BST

Webhosting - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 00:00 BST

Scheduled - We will be performing a planned maintenance on Linux web hosting servers on 16/06/2021 between 00:00 AM to 6:00 AM BST. There will be a brief disruption to websites hosted on the server during this time.
Jun 9, 12:20 BST

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 20:00 BST

Jun 15, 2021

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Jun 8, 2021

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 8, 23:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 20:02 BST

Webhosting - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 8, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 03:06 BST

Scheduled - Customer: We will be performing maintenance on our Linux web hosting server. There will be a brief disruption to websites hosted on this server during this time.
Jun 4, 12:36 BST

Jun 7, 2021

Web Hosting Platform Unavailable

Resolved - We have monitored the affected server and all looks stable now. As such we are closing this incident.
Jun 7, 06:49 BST

Monitoring - The issue has been identified and fixed. Websites residing in the affected server are loading fine now. We will further monitor the server to ensure stability.
Jun 7, 01:37 BST

Investigating - We are aware of an issue which is affecting our Web Hosting Platform. Customers who hosted their websites on the servers are affected. Our engineers are actively working on this to resolve the issue.
Jun 7, 00:32 BST

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

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