All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 16 August 2020 and 06:00 on Monday 17 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.

This work was deferred from Thursday 30 July.
Posted on Jul 31, 13:28 BST
We will be replacing the core firewall that protects customers within Swindon. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 17 August 2020 and 06:00 on Tuesday 18 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Jul 31, 13:29 BST
We will be replacing the core firewall that protects customers within Surrey. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 23 August 2020 and 06:00 on Monday 24 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Jul 31, 13:27 BST
We will be replacing the core firewall that protects customers within North Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 24 August 2020 and 06:00 on Tuesday 25 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:26 BST
We will be replacing the core firewall that protects customers within Wiltshire. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 25 August 2020 and 06:00 on Wednesday 26 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:26 BST
We will be replacing the core firewall that protects customers within Dorset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 26 August 2020 and 06:00 on Thursday 27 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:25 BST
Core Network Firewall Maintenance Aug 27, 03:00-06:00 BST
We will be performing some essential firmware upgrades to our customer network firewall on 27th August 2020, between 3 AM - 6 AM. A very brief downtime of firewall services may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Aug 12, 14:17 BST
We will be replacing the core firewall that protects customers within Gloucestershire. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 27 August 2020 and 06:00 on Friday 28 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:25 BST
Past Incidents
Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020
Completed - The scheduled maintenance has been completed.
Aug 9, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 BST
Scheduled - As part of continuous improvements to our Network Infrastructure, we will be migrating customers to a new DSL platform. Customers on ADSL, FTTC and FTTP connections may experience very brief downtime during the maintenance window. In order to minimise any impact, small subsets of customers are being migrated each night. We will be monitoring customer connections closely to ensure they return online, however if you experience any outages then please contact our Service Desk in the usual way.
Jul 30, 05:58 BST
Aug 8, 2020
Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 BST
Scheduled - As part of a planned data centre power distribution upgrade, we will be carrying out maintenance at one of our London data centres. A small number of customers will experience short connectivity outages during the periods below:

At risk periods:
20:00 Wednesday 5th August to 02:00 Thursday 6th August
20:00 Thursday 6th August to 02:00 Friday 7th August
20:00 Friday 7th August to 02:00 Saturday 8th August
Jul 22, 09:53 BST
Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 BST
Scheduled - We will be performing planned maintenance on our DNS and Email relay servers to simplify Transparent User Based Filtering Authentication. We are not anticipating any downtime during this maintenance.
Jul 31, 08:18 BST
Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020
Aug 1, 2020

No incidents reported.

Jul 31, 2020
Completed - The scheduled maintenance has been completed.
Jul 31, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 BST
Scheduled - We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 30 July 2020 and 06:00 on Friday 31 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 17, 08:52 BST
Jul 30, 2020
Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:01 BST
Scheduled - We will be replacing the core firewall that protects customers within Bournemouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 29 July 2020 and 06:00 on Thursday 30 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 17, 08:51 BST
Jul 29, 2020
Resolved - The issue affecting RM SafetyNet reporting Platform has been resolved and the reporting dashboard, browsing report screens are accessible now. We have monitored the service to ensure stability. As such we are closing this incident.
Jul 29, 17:07 BST
Monitoring - The issue is now resolved. Reporting dashboard and browsing reports are now accessible from the RM SafetyNet administration interface.
Jul 29, 15:03 BST
Investigating - We are aware of an issue affecting access to the reporting dashboard and browsing report screens within the RM SafetyNet administration interface. This does not affect filtering or other administration activities within the web interface. Our engineers are investigating the issue with the highest priority.
Jul 29, 10:53 BST
Resolved - We have monitored the service and confirmed that there are no further issues reported related to this. As such we are closing this incident.
Jul 29, 12:49 BST
Update - Telco has identified the issue with radius servers in various regions & have fixed the issue. We will continue to monitor the service to ensure stability.
Jul 29, 09:18 BST
Monitoring - We are aware of a connectivity issue which affected DSL FTTC customers. TalkTalk has confirmed that they are working on the issue. Circuits are back up now. We are coordinating with Telco for the root cause on the incident.
Jul 29, 06:32 BST
Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 BST
Scheduled - We will be replacing the core firewall that protects customers within Torbay. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 28 July 2020 and 06:00 on Wednesday 29 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 13, 16:43 BST