RM Internet & E-safety Status

All Systems Operational

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

Email Operational

Easymail Operational

SMTP Store & Forward Operational

DNS Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Core Network Maintenance Jul 26, 18:00-22:00 BST

We will be decommissioning legacy equipment in our London Datacentres involving the removal of equipment and connections that are no longer in use. No customer impact or outage is expected during these works.
Posted on Jul 14, 13:33 BST

RM SafetyNet - Planned Maintenance Jul 27, 03:00-06:00 BST

We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jul 7, 14:23 BST

Authoritative DNS Maintenance Jul 27, 20:00 - Jul 28, 07:00 BST

We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Jul 12, 16:22 BST

Windows Web Hosting - Planned maintenance Jul 31, 03:00-06:00 BST

Update - We will be performing planned maintenance on our Windows Web Hosting Platform on Monday 31st July 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the platform during this time.
Jul 17, 16:45 BST

Scheduled - We will be performing planned maintenance on our Windows Web Hosting Server on Monday 31st July 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during this time.
Jul 17, 16:34 BST

Authoritative DNS Maintenance Jul 31, 20:00 - Aug 1, 07:00 BST

Windows Web Hosting - Planned maintenance Aug 1, 03:00-06:00 BST

We will be performing planned maintenance on our Windows Web Hosting Platform on Tuesday 1st August 3:00 am to 6:00 am. There will be a brief disruption to websites hosted on the platform during this time.
Posted on Jul 17, 16:35 BST

Core Network Capacity Improvements Aug 1, 22:00 - Aug 2, 04:00 BST

As part of our continuous improvement to our core network serving customer connectivity, we are performing hardware upgrades on core network devices to provide additional port density and capacity in our London datacentres. During these works an aggregation device will be briefly removed from service - as such a small number of customers may experience a brief outage to service whilst these works progress, however the majority of customers are not expected to see any impact.
Posted on Jul 12, 10:07 BST

RM SafetyNet - Planned Maintenance Aug 2, 04:00-07:00 BST

On Wednesday 2nd August we will be performing planned maintenance work on the RM SafetyNet administration interface and filter lists. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jul 18, 16:48 BST

Maintenance Notification: SecureNet Plus Aug 2, 04:30-06:30 BST

We will be performing maintenance on our Securenet Plus Environment on Tuesday, August 1st between 04:30 am and 06:30 am. We do not anticipate any downtime during this period as it will only affect resilience, however customers should be aware that services may be at risk during this maintenance window.
Posted on Jul 17, 17:17 BST

Past Incidents

Jul 26, 2017

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 BST

Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jul 7, 14:23 BST

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 01:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:00 BST

Scheduled - We will be performing essential firmware upgrade to one of our core network switches in our London Datacentres on 25th July 2017 at 10pm BST. We do not expect any interruption in service during this work, however there will be reduced resilience during the maintenance period.
Jul 17, 17:14 BST

Jul 25, 2017

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 25, 06:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 BST

Jul 24, 2017

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 24, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 03:00 BST

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

Service Desk Telephone issue

Resolved - The issue affecting our telephone system is now resolved. The Service Desk phone lines are working as expected.
Jul 18, 14:35 BST

Investigating - We are having some intermittent issues with our telephone lines at the moment. We are working to fix this as a top priority. If you are unable to reach us by phone the Service desk can be contacted on web chat through rm.com or through the SafetyNet admin interface or at ihgsupport@rm.com
Jul 18, 08:23 BST

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017

No incidents reported.

Jul 13, 2017

No incidents reported.

Jul 12, 2017

Browsing issues in Surrey

Resolved - We have identified and fixed the root cause of this incident. Affected customers have confirmed services are now working as expected.
Jul 12, 09:26 BST

Investigating - We are aware of an issue affecting internet browsing for a small number of customers in Surrey who do not use RM SafetyNet. We are investigating this as a priority.
Jul 12, 09:02 BST

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:00 BST

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