Transparent Proxy enabling issue in RM SafetyNet User Interface
Investigating - We are aware of an issue of some of our customers while enabling Transparent Proxy IP ranges in SafetyNet user Interface is not getting reflected. Our engineers are investigating the root cause of the issues to mitigate against possible future occurrences.

We will provide a further update as soon as we have more information on our investigations.
Sep 21, 12:42 BST
Captive portal authentication issue in Transparent UBF
Update - Our engineers successfully released the second set of improvements to the Captive Portal environment last week, which will further improve the overall performance of SafetyNet agent, Radius and Captive portal applications by providing faster response. We are working on another set of improvements, focusing on enhancing the performance of the platform. We will provide a further update as soon as we have more information on the next phase of deployment.
Aug 16, 13:53 BST
Update - Our engineers successfully released the first set of improvements to the Captive Portal environment on 16th July and the service remains fully available. Our engineers are working on further improvements which are focused to enhance the performance of the platform. We will provide a further update as soon as we have more information on the next phase of deployment.
Jul 19, 15:29 BST
Update - Our engineers are continuing to monitor the Captive Portal service closely. As part of the service scalability review, further improvements have been identified. We will keep you updated on the deployment plan once we have the testing completed.
Jul 9, 09:28 BST
Update - Service is running stable. We will continue to monitor the service to ensure stability. Further update shall be provided in due course
Jul 5, 09:31 BST
Monitoring - Our engineers successfully released the fix today morning (30th June) and the Captive Portal service looks stable now. We continue to monitor the service to ensure stability.
Jun 30, 11:24 BST
Investigating - We are aware that users may have experienced intermittent authentication issue with Transparent UBF using Captive Portal. The service is currently functioning normally and we are closely monitoring it, and our engineers are investigating the root cause of the issues to mitigate against possible future occurrences. We will provide a further update as soon as we have more information on our investigations.
Jun 24, 12:05 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance Sep 23, 20:00 - Sep 24, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Sep 7, 17:20 BST
Core Network Maintenance Sep 28, 20:00 - Sep 29, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Sep 7, 17:20 BST
Core Network Maintenance Sep 30, 20:00 - Oct 1, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Sep 7, 17:22 BST
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 22, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:01 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 7, 17:19 BST
Sep 21, 2021
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:03 BST
Scheduled - We will be performing a planned maintenance on RM SafetyNet between 21:00 to 23:00 BST on Tuesday September 21 2021. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infra, any impact is expected to be minimal.
Sep 20, 15:03 BST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 20:01 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 7, 17:18 BST
Sep 16, 2021
Sep 15, 2021
Connectivity outage affecting AET customer
Resolved - We have monitored the affected service and all looks stable now. As such we are closing this incident.
Sep 15, 09:07 BST
Monitoring - We have identified a connectivity issue affecting AET customers. We have reverted the changes made today morning and the issue appears to be resolved. We are continuing to monitor the site and identify the root cause.
Sep 14, 08:55 BST
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 04:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 7, 17:17 BST
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:01 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Aug 26, 10:44 BST
Sep 9, 2021
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