All Systems Operational
RM Connectivity   ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset   Operational
Bournemouth   Operational
Bristol   Operational
Cornwall   Operational
Devon   Operational
Dorset   Operational
Gloucestershire   Operational
N. Somerset   Operational
Plymouth   Operational
Poole   Operational
Somerset   Operational
South Gloucestershire   Operational
Swindon   Operational
Torbay   Operational
Wiltshire   Operational
SEGfL Connectivity   Operational
Email Operational
SMTP Store & Forward   Operational
DNS   Operational
Web Filtering Operational
SafetyNet Plus   Operational
SafetyNet Plus Transparent Module   Operational
Web Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Software Upgrade of DNS Hosting Platform Jun 21, 02:00-06:00 BST
We will be performing a software upgrade on our DNS platform on 21st June 2018 between 02:00 am and 06:00 am BST. We are not expecting any downtime during the upgrade.
Posted on Jun 7, 16:35 BST
SafetyNet Admin Website Update Jun 25, 03:00-06:00 BST
We will be releasing a new version of the SafetyNet Admin website. This new release will improve the graphs on the reporting dashboard and allow schools to see which applications use the most bandwidth in their school.
Posted on Jun 13, 11:51 BST
Core network upgrades affecting Transparent Proxy Customers Jun 26, 03:00-06:00 BST
As part of our ongoing programme of maintenance we will be updating the software in one of the core network device on 26th June between 03:00 to 06:00. Resiliency for transparent proxy customers will be affected during this window. This change will happen out of business hours and we do not anticipate any service impact during this change.
Posted on Jun 13, 10:03 BST
Data Centre Power Maintenance Jun 27, 20:00-23:00 BST
Update - As part of a planned data centre power distribution upgrade, we will be carrying out maintenance at one of our London data centres. A small number of customers may experience a short connectivity outage during this period.
Jun 12, 13:53 BST
Scheduled - As part of a planned data centre power distribution upgrade, we will be carrying out maintenance at one of our London data centres. A small number of customers may experience a short connectivity outage during this period.
Jun 12, 13:53 BST
Core network upgrades affecting Transparent Proxy Customers Jun 28, 03:00-06:00 BST
As part of our ongoing programme of maintenance we will be updating the software in one of the core network device on 28th June between 03:00 to 06:00. Resiliency for transparent proxy customers will be affected during this window. This change will happen out of business hours and we do not anticipate any service impact during this change.
Posted on Jun 13, 10:02 BST
Past Incidents
Jun 19, 2018

No incidents reported today.

Jun 18, 2018

No incidents reported.

Jun 17, 2018
Connectivity outage affecting customers at SLC
Resolved - We have monitored the services to ensure stability. As such we are closing the incident.
Jun 17, 16:54 BST
Update - Connectivity has been restored for all the sites. We will closely monitor to ensure stability in service
Jun 17, 07:15 BST
Investigating - We have identified an outage affecting a number of customers in SLC region. Our Telco supplier is aware of the issue and is investigating as a matter of urgency. Further updates will be provided in due course.
Jun 17, 04:53 BST
Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018
Outage affecting ADSL and FttC customers
Resolved - Connectivity for affected sites has remained stable since the power was restored.
Jun 5, 15:58 BST
Identified - We are aware a small number of our ADSL and FttC connections are experiencing connectivity issues. The root cause of the issue is a power outage in the Talk Talk Network. Connections can be re-established by re-booting your on-site router. Our Service Desk is contacting sites still affected by this issue.
Jun 5, 15:24 BST
← Incident History Powered by Statuspage

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