Leased Line Migrations
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 19:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be migrating some of our leased line customers to new infrastructure. The migrations will be performed out of core hours between 7PM and 6AM BST and services should be considered at-risk within the maintenance window. Due to the resilient nature of our network, any impact is expected to be minimal.
Jun 21, 2024 19:00 - Aug 20, 2024 19:00 BST
Microsoft and Crowdstrike Outages
Investigating - As you will be aware, there is an ongoing global IT incident affecting institutions, businesses and systems. While we are aware of some intermittent issues that may impact our web chat and email service channels our telephone lines are working and we continue to support our customers as normal. If you should experience issues on any of our online channels please call our Service Desk on your normal support number. If you are seeing issues on Microsoft based systems they are likely related to this outage and should cease when the incident is resolved.
Jul 19, 2024 - 10:28 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance Aug 1, 2024 20:00 - Aug 2, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 15:27 BST
DNS Hosting Maintenance Aug 12, 2024 20:00 - Aug 13, 2024 04:00 BST
As part of our continuous maintenance programme we will be upgrading the software on our DNS hosting platform. There should be no interruption to service during the upgrade.
Posted on Jul 26, 2024 - 16:36 BST
Core Network Maintenance Aug 12, 2024 20:00 - Aug 13, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 15:27 BST
Core Network Maintenance Aug 13, 2024 20:00 - Aug 14, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 15:27 BST
Core Network Maintenance Aug 19, 2024 20:00 - Aug 20, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 16:37 BST
DNS Hosting Maintenance Aug 19, 2024 22:00 - Aug 20, 2024 04:00 BST
As part of our continuous maintenance programme we will be moving our DNS hosting platform to new hardware. There should be no interruption to service during the upgrade.
Posted on Jul 26, 2024 - 16:36 BST
Core Network Maintenance Aug 20, 2024 20:00 - Aug 21, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 16:37 BST
Core Network Maintenance Aug 22, 2024 20:00 - Aug 23, 2024 04:00 BST
As part of our continuous improvement of our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Jul 26, 2024 - 16:37 BST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024
SSL Connect Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 06:00 BST
Scheduled - As part of our regular system maintenance, we will be performing upgrades to our SSL Connect infrastructure.

Brief periods of downtime of the SSL connect service will be experienced during the maintenance window.
Jul 23, 09:46 BST
Jul 25, 2024

No incidents reported.

Jul 24, 2024
Webhosting - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 19:00 BST
Scheduled - We will be performing maintenance on our Web Hosting platform on Wednesday 24th July,2024 between 19:00 PM and 23:00 PM. There will be a brief disruption to websites hosted on the Web Hosting servers during this time.
Jul 17, 12:09 BST
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Unresolved incidents: Microsoft and Crowdstrike Outages, Leased Line Migrations.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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