RM Internet & E-safety Status

All Systems Operational

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Windows Webhosting servers - Planned maintenance Dec 7, 04:00-06:00 GMT

We will be performing planned maintenance on our Windows Web Hosting Servers on Monday 7th December 4:00 am to 6:00 am. The maintenance is done to migrate the customers to the latest windows server platform. Migration is planned in batches to minimize any service impact during the same. Customers included in the mentioned batch are notified individually as well. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during the switchover.
Posted on Nov 26, 05:23 GMT

Past Incidents

Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

Core Network Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 03:00 GMT

Scheduled - As part of continuous improvements to our Core Network Infrastructure, we will be performing a proactive maintenance in our Cloud VPN Platform. A very brief downtime of services may occur within the maintenance window.
Nov 13, 15:18 GMT

Nov 26, 2020

Connectivity issue affecting Leased Line customers.

Resolved - The Telco partner has resolved the issue and all affected connections were restored. We have monitored the services to ensure stability. As such we are closing the incident.
Nov 26, 11:19 GMT

Identified - we are actively coordinating with service provider to restore connectivity to the affected sites. Further updates will be provided in due course.
Nov 26, 10:00 GMT

Investigating - We are aware of a connectivity issue which is affecting few Leased line customers. Our engineers are coordinating with the service provider to resolve this issue.
Nov 26, 08:49 GMT

Core Network Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 GMT

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Connectivity outage affecting customers at Hertfordshire region

Resolved - The issue was occurred due to a BT Power outage. We have monitored the services to ensure stability. As such we are closing the incident.
Nov 21, 12:58 GMT

Monitoring - The Telco partner identified and resolved the issue. All affected connections were restored and have remained up since then. We are continuing to monitor while working with the relevant Telco to obtain an RFO for this outage.
Nov 21, 09:42 GMT

Investigating - We have aware of an outage affecting a number of customers in the Hertfordshire region. Our Telco supplier is aware of the issue and is investigating as a matter of urgency. Further updates will be provided in due course
Nov 21, 09:02 GMT

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

SSL Connect - Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 GMT

Scheduled - We will be performing an emergency maintenance on the SSL Connect platform on Wednesday, 18th November 2020 between 04:00 AM - 07:00 AM. SSL Connect Service may be unavailable during this maintenance window.
Nov 17, 05:57 GMT

Nov 17, 2020

No incidents reported.

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