In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 2024 - 19:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be migrating some of our leased line customers to new infrastructure. The migrations will be performed out of core hours between 7PM and 6AM BST and services should be considered at-risk within the maintenance window. Due to the resilient nature of our network, any impact is expected to be minimal.
Jun 21, 2024 19:00 - Aug 20, 2024 19:00 BST
Investigating - As you will be aware, there is an ongoing global IT incident affecting institutions, businesses and systems. While we are aware of some intermittent issues that may impact our web chat and email service channels our telephone lines are working and we continue to support our customers as normal. If you should experience issues on any of our online channels please call our Service Desk on your normal support number. If you are seeing issues on Microsoft based systems they are likely related to this outage and should cease when the incident is resolved.
Jul 19, 2024 - 10:28 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Webhosting - Planned Maintenance Jul 24, 2024 19:00-23:00 BST
We will be performing maintenance on our Web Hosting platform on Wednesday 24th July,2024 between 19:00 PM and 23:00 PM. There will be a brief disruption to websites hosted on the Web Hosting servers during this time.
Posted on Jul 17, 2024 - 12:09 BST
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024

Unresolved incidents: Microsoft and Crowdstrike Outages, Leased Line Migrations.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.