RM Internet & E-safety Status

All Systems Operational

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Firewall maintenance affecting customers within Poole Aug 16, 22:00 - Aug 17, 06:00 BST

We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 16 August 2020 and 06:00 on Monday 17 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.

This work was deferred from Thursday 30 July.
Posted on Jul 31, 13:28 BST

Firewall maintenance affecting customers within Swindon Aug 17, 22:00 - Aug 18, 06:00 BST

We will be replacing the core firewall that protects customers within Swindon. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 17 August 2020 and 06:00 on Tuesday 18 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Jul 31, 13:29 BST

Firewall maintenance affecting customers within Surrey Aug 23, 22:00 - Aug 24, 06:00 BST

We will be replacing the core firewall that protects customers within Surrey. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 23 August 2020 and 06:00 on Monday 24 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Jul 31, 13:27 BST

Firewall maintenance affecting customers within North Somerset Aug 24, 22:00 - Aug 25, 06:00 BST

We will be replacing the core firewall that protects customers within North Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 24 August 2020 and 06:00 on Tuesday 25 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:26 BST

Firewall maintenance affecting customers within Wiltshire Aug 25, 22:00 - Aug 26, 06:00 BST

We will be replacing the core firewall that protects customers within Wiltshire. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 25 August 2020 and 06:00 on Wednesday 26 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:26 BST

Firewall maintenance affecting customers within Dorset Aug 26, 22:00 - Aug 27, 22:00 BST

We will be replacing the core firewall that protects customers within Dorset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 26 August 2020 and 06:00 on Thursday 27 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:25 BST

Core Network Firewall Maintenance Aug 27, 03:00-06:00 BST

We will be performing some essential firmware upgrades to our customer network firewall on 27th August 2020, between 3 AM - 6 AM. A very brief downtime of firewall services may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Posted on Aug 12, 14:17 BST

Firewall maintenance affecting customers within Gloucestershire Aug 27, 22:00 - Aug 28, 06:00 BST

We will be replacing the core firewall that protects customers within Gloucestershire. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 27 August 2020 and 06:00 on Friday 28 August 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Aug 6, 17:25 BST

Past Incidents

Aug 12, 2020

No incidents reported today.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

Core Network Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Aug 9, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 BST

Scheduled - As part of continuous improvements to our Network Infrastructure, we will be migrating customers to a new DSL platform. Customers on ADSL, FTTC and FTTP connections may experience very brief downtime during the maintenance window. In order to minimise any impact, small subsets of customers are being migrated each night. We will be monitoring customer connections closely to ensure they return online, however if you experience any outages then please contact our Service Desk in the usual way.
Jul 30, 05:58 BST

Aug 8, 2020

Data Centre Power Maintenance

Completed - The scheduled maintenance has been completed.
Aug 8, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 20:00 BST

Scheduled - As part of a planned data centre power distribution upgrade, we will be carrying out maintenance at one of our London data centres. A small number of customers will experience short connectivity outages during the periods below:

At risk periods:
20:00 Wednesday 5th August to 02:00 Thursday 6th August
20:00 Thursday 6th August to 02:00 Friday 7th August
20:00 Friday 7th August to 02:00 Saturday 8th August
Jul 22, 09:53 BST

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

Enable Radius Service in Relay Servers

Completed - The scheduled maintenance has been completed.
Aug 5, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 03:00 BST

Scheduled - We will be performing planned maintenance on our DNS and Email relay servers to simplify Transparent User Based Filtering Authentication. We are not anticipating any downtime during this maintenance.
Jul 31, 08:18 BST

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Firewall maintenance affecting customers within Poole

Completed - The scheduled maintenance has been completed.
Jul 31, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 BST

Scheduled - We will be replacing the core firewall that protects customers within Poole. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 30 July 2020 and 06:00 on Friday 31 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 17, 08:52 BST

Jul 30, 2020

Firewall maintenance affecting customers within Bournemouth

Completed - The scheduled maintenance has been completed.
Jul 30, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:01 BST

Scheduled - We will be replacing the core firewall that protects customers within Bournemouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 29 July 2020 and 06:00 on Thursday 30 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 17, 08:51 BST

Jul 29, 2020

Issue affecting the reporting dashboard in RM SafetyNet

Resolved - The issue affecting RM SafetyNet reporting Platform has been resolved and the reporting dashboard, browsing report screens are accessible now. We have monitored the service to ensure stability. As such we are closing this incident.
Jul 29, 17:07 BST

Monitoring - The issue is now resolved. Reporting dashboard and browsing reports are now accessible from the RM SafetyNet administration interface.
Jul 29, 15:03 BST

Investigating - We are aware of an issue affecting access to the reporting dashboard and browsing report screens within the RM SafetyNet administration interface. This does not affect filtering or other administration activities within the web interface. Our engineers are investigating the issue with the highest priority.
Jul 29, 10:53 BST

Connectivity issue for TalkTalk customers

Resolved - We have monitored the service and confirmed that there are no further issues reported related to this. As such we are closing this incident.
Jul 29, 12:49 BST

Update - Telco has identified the issue with radius servers in various regions & have fixed the issue. We will continue to monitor the service to ensure stability.
Jul 29, 09:18 BST

Monitoring - We are aware of a connectivity issue which affected DSL FTTC customers. TalkTalk has confirmed that they are working on the issue. Circuits are back up now. We are coordinating with Telco for the root cause on the incident.
Jul 29, 06:32 BST

Firewall maintenance affecting customers within Torbay

Completed - The scheduled maintenance has been completed.
Jul 29, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 BST

Scheduled - We will be replacing the core firewall that protects customers within Torbay. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 28 July 2020 and 06:00 on Wednesday 29 July 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Jul 13, 16:43 BST

What is RM SafeClix?