Update - Our engineers successfully released the first set of improvements to the Captive Portal environment on 16th July and the service remains fully available. Our engineers are working on further improvements which are focused to enhance the performance of the platform. We will provide a further update as soon as we have more information on the next phase of deployment.
Jul 19, 15:29 BST
Update - Our engineers are continuing to monitor the Captive Portal service closely. As part of the service scalability review, further improvements have been identified. We will keep you updated on the deployment plan once we have the testing completed.
Jul 9, 09:28 BST
Update - Service is running stable. We will continue to monitor the service to ensure stability. Further update shall be provided in due course
Jul 5, 09:31 BST
Monitoring - Our engineers successfully released the fix today morning (30th June) and the Captive Portal service looks stable now. We continue to monitor the service to ensure stability.
Jun 30, 11:24 BST
Investigating - We are aware that users may have experienced intermittent authentication issue with Transparent UBF using Captive Portal. The service is currently functioning normally and we are closely monitoring it, and our engineers are investigating the root cause of the issues to mitigate against possible future occurrences. We will provide a further update as soon as we have more information on our investigations.
Jun 24, 12:05 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance Aug 2, 01:00-07:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some maintenance activities to our core network. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 27, 15:13 BST
Core Network Maintenance Aug 3, 20:00 - Aug 4, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:48 BST
Core Network Maintenance Aug 5, 20:00 - Aug 6, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:48 BST
Core Network Maintenance Aug 10, 20:00 - Aug 11, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:49 BST
Core Network Maintenance Aug 17, 20:00 - Aug 18, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:49 BST
Core Network Maintenance Aug 19, 20:00 - Aug 20, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:50 BST
Core Network Maintenance Aug 24, 20:00 - Aug 25, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:50 BST
Core Network Maintenance Aug 26, 20:00 - Aug 27, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Jul 23, 12:50 BST
Past Incidents
Aug 1, 2021

No incidents reported today.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:02 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some maintenance activities to our core network. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jul 19, 17:03 BST
Jul 29, 2021

No incidents reported.

Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 01:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some maintenance activities to our core network. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jul 19, 17:03 BST
Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:30 BST
Scheduled - The change is to filter users from Azure AD so that only prefixed groups will be synced to SafetyNet from Azure. Now the customer needs to create/update the AD groups with prefix 'WebFiltering' ( eg: WebFilteringStaff, WebFilteringKS1, WebfilteringKS2) to get synced to SafetyNet.
Also only 100 AD groups per establishment and 100 users per groups were allowed for Azure users in SafetyNet. Now we have increased the limits to 999 groups per establishment and 999 users per group.
Jul 22, 16:05 BST
Jul 22, 2021
Resolved - We have monitored the service and confirmed that all the affected connections are stable now. As such we are closing this incident
Jul 22, 15:51 BST
Monitoring - Connectivity has been restored to all the affected sites.Telco engineer is at site for further investigation .Further updates will be provided in due course.
Jul 19, 15:27 BST
Investigating - We are aware of an outage affecting FTTC, EoFTTC, and Leased Line customers. Our Telco supplier is aware of the issue and is investigating as a matter of urgency. Further updates will be provided in due course.
Jul 19, 13:17 BST
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 04:02 BST
Scheduled - We will be performing an emergency maintenance on our Windows Web Hosting Servers on Wednesday 21th July, 04:00AM to 06:00AM as part of updating the latest security patches. The servers will be rebooted during the maintenance window. All the websites hosted on the servers won't be available during this period.
Jul 19, 12:28 BST
Jul 20, 2021

No incidents reported.

Jul 19, 2021

Unresolved incident: Captive portal authentication issue in Transparent UBF.

Jul 18, 2021

No incidents reported.