Monitoring - Our Telco partner confirmed that their on-site engineer has now restored the service by moving impacted circuits from the damaged fiber to alternative fibers. Full service has been restored to all affected customers. We will continue to monitor the sites to ensure stability.
Apr 23, 22:09 BST
Update - Our Telco partner is continuing to work with Openreach engineers and their initial diagnostics indicate a fiber cut as the cause. However, the location of the damaged fiber is yet to be determined. We will provide further update as soon as more information is available.
Apr 23, 18:13 BST
Update - Three of the six affected sites now have their internet connection restored. Our Telco partner is continuing to work with Openreach to ensure that the remaining affected sites have their internet connection restored as quickly as possible.
Apr 23, 16:25 BST
Identified - Our Telco partner has confirmed that the six affected sites are linked to an issue at the Wantage exchange. They are still investigating the root cause of the problem with BT Openreach - further updates will follow.
Apr 23, 14:37 BST
Investigating - Six sites in the Oxfordshire area have lost internet connectivity. We are working with our Telco partner to resolve the issue as soon as possible
Apr 23, 13:05 BST
RM Connectivity   ? Partial Outage
SWGfL Connectivity Operational
Bath & N.E. Somerset   Operational
Bournemouth   Operational
Bristol   Operational
Cornwall   Operational
Devon   Operational
Dorset   Operational
Gloucestershire   Operational
N. Somerset   Operational
Plymouth   Operational
Poole   Operational
Somerset   Operational
South Gloucestershire   Operational
Swindon   Operational
Torbay   Operational
Wiltshire   Operational
SEGfL Connectivity   Operational
Email Operational
Easymail   Operational
SMTP Store & Forward   Operational
DNS   Operational
Web Filtering Operational
SafetyNet Plus   Operational
SafetyNet Plus Transparent Module   Operational
Web Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing a software upgrade on the Mail Security Appliances starting from 26th April 2018 21:00 and ending at 27th April 06:00. We do not expect any impact on service during this work.
Posted on Apr 16, 16:58 BST
Webhosting - Planned Maintenance May 3, 02:00-07:00 BST
Update - We will be performing a maintenance on one of our Linux web hosting server. There will be a brief disruption to websites hosted on this server during this time.
Apr 19, 11:37 BST
Scheduled - We will be performing a maintenance on one of our Linux web hosting server. There will be a brief disruption to websites hosted on this server during this time.
Apr 19, 11:31 BST
Past Incidents
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018
Resolved - We have monitored the service to ensure stability. There are no further issues with the Web Hosting services. As such we are closing this incident.
Apr 20, 06:00 BST
Identified - Our Engineers have identified the root cause and the issue is now resolved ,the website services hosted on the platform are working now. We will closely monitor the server for the next 12 hours.
Apr 19, 05:57 BST
Investigating - We are aware of an issue affecting one of our Linux Web Hosting servers. Customers who hosted their websites on the affected server are unable to access the CPanel administration. Our engineers are actively working on this to resolve the issue.
Apr 19, 04:06 BST
Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018
Resolved - We have monitored the webhosting service/platform and has remained stable. As such we are closing the incident.
Apr 12, 09:18 BST
Identified - We have identified and rectified an issue with some of the web hosting servers. The webhosting service has returned to normal and is running as expected. We will continue to monitor the platform to ensure stability.
Apr 12, 06:21 BST
Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 BST
Scheduled - We will be performing planned maintenance work on our monitoring and reporting platform on Thursday 12 April 03:00 AM - 06:00 AM. Customer bandwidth graphs within the SafetyNet interface may be unavailable for periods during this maintenance window.
Mar 29, 17:10 BST
Apr 11, 2018
Completed - The scheduled maintenance has been completed.
Apr 11, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 08:30 BST
Scheduled - We will be working with one of our Telco suppliers to move to their upgraded xDSL platform. This maintenance will involve customer ADSL or FTTC connections disconnecting and reconnecting briefly whilst customers are migrated in batches to the new platform. Note that this maintenance does not affect customers using Fibre Plus/EoFTTC services.
Apr 4, 17:03 BST
Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.