Update - Talk Talk has identified the issue and we are coordinating with them to resolve it at the earliest.
Nov 27, 17:49 GMT
Investigating - We are aware of a connectivity issue which is affecting a number of DSL FTTC customers mostly in SWGFL and Core regions. We are cordinating with our telco supplier to investigate this as a matter of urgency. Further updates will be provided in due course.
Nov 27, 14:15 GMT
Update - We are still progressing with the investigation. Implemented some action plans as a part of our further investigation and also coordinating with Google to work out a permanenct resolution
Nov 26, 08:57 GMT
Update - The investigation is still in progress to find out the root cause and we will apply some action plans soon to test and resolve the issue. We will provide a further updates as soon as we have more information.
Oct 27, 14:09 BST
Investigating - We are aware that a number of customers have experienced an issue where they are presented with the Google Captcha (prove you are not a robot page). This issue is not caused by SafetyNet or the connection you have from us, however linked to a security feature of Google.

Our engineers are trying to figure out the root cause of the issue and thereby mitigate it.
Oct 18, 17:09 BST
RM Connectivity ? Major Outage
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RM SafetyNet - Planned Maintenance Nov 30, 03:00-06:00 GMT
As part of our continuous improvements to our Filtering Solution, we will be carrying out Planned Maintenance on RM SafetyNet Infrastructure. We are not anticipating any impact on the performance or availability during the maintenance.
Posted on Nov 26, 13:37 GMT
Core Network Maintenance Nov 30, 20:00 - Dec 1, 04:00 GMT
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 29, 13:00 BST
On Wednesday, December 1st 2021, We will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. Due to the resilient nature of the network, No impact is expected. We will be closely monitoring the maintenance process.
Posted on Nov 24, 13:23 GMT
We will be performing a planned maintenance on RM SafetyNet Admin Website between 10:00 to 14:00 GMT on Saturday 4th December 2021. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Posted on Nov 25, 10:11 GMT
Past Incidents
Nov 29, 2021
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:01 GMT
Scheduled - As part of our continuous improvements to our Filtering Solution, we will be carrying out Planned Maintenance on RM SafetyNet Infrastructure. We are not anticipating any impact on the performance or availability during the maintenance.
Nov 22, 13:55 GMT
Nov 28, 2021

No incidents reported.

Nov 27, 2021

Unresolved incident: Connectivity outage affecting DSL FTTC customers..

Nov 26, 2021
Completed - The scheduled maintenance has been completed.
Nov 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 GMT
Update - On Friday, November 26th 2021, We will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Nov 24, 08:44 GMT
Update - On Tuesday, November 30th 2021, We will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Nov 22, 13:58 GMT
Scheduled - On Friday, November 26th 2021, We will be performing planned maintenance work on RM SafetyNet Admin Website and RM SafetyNet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Nov 19, 11:32 GMT
Completed - The scheduled maintenance has been completed.
Nov 26, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 20:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 4, 09:41 BST
Nov 25, 2021
Resolved - We have monitored the service and confirmed that there are no further issues with DNS hosting platform. As such we are closing this incident.
Nov 25, 10:56 GMT
Monitoring - This issue has been resolved now.HA has been restored after coordinating with the vendor. We will continue to monitor the service to ensure stability.
Nov 24, 09:21 GMT
Investigating - We are aware of an issue with our DNS hosting platform where HA is affected. Due to this new DNS changes/provisioning will be delayed. However the existing DNS services are not affected. We have logged a support ticket with third party vendor and our engineers are coordinating with them to resolve the issue.
Nov 24, 06:42 GMT
Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 20:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 29, 12:59 BST
Nov 23, 2021
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 4, 09:41 BST
Nov 18, 2021
Completed - The scheduled maintenance has been completed.
Nov 18, 06:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:01 GMT
Scheduled - We will be performing emergency maintenance on our core network on 18th November 2021 (Thursday) between 4 AM and 6 AM. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact that expected to be minimal.
Nov 16, 16:52 GMT
Nov 17, 2021
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 29, 12:56 BST
Nov 16, 2021
Nov 15, 2021

No incidents reported.