Core Network Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:00 BST
Scheduled - As part of our continuous improvement in our core network serving customer connectivity, we are performing a change in our network on 19th June, 02:00 AM - 07:00 AM BST. We are not anticipating any service interruption due to this change, however there will be reduced resilience during the maintenance period.
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
SSL Connect ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance: ADSL, FTTC & FTTP Jun 24, 20:00-23:59 BST
We are carrying out maintenance on the authentication platform for ADSL, FTTC and FTTP services.

Customers with existing sessions will be unaffected - only new connections / sessions are potentially affected (e.g. after a router reboot).
This is an 'At Risk' notification meaning we do not expect the work to impact customers. However should session authentication fail to operate as expected this will only be for a short window of 5-10 minutes after which new sessions will once again authenticate correctly.
Posted on Jun 11, 16:57 BST
DNS and Email relay - planned maintenance Jun 26, 03:00-06:00 BST
We will be performing maintenance on our DNS and Email relay servers on Wednesday 26th June 2019 03:00 to 06:00 UK hours. We are not anticipating any downtime during this maintenance.This maintenance is required in order to keep our systems secure and up-to-date.
Posted on Jun 11, 15:48 BST
Power Maintenance Jul 3, 21:00 - Jul 4, 01:00 BST
We will be performing some planned maintenance on the power distribution unit in one of our data centers. We do not anticipate any impact on our service however connections should be considered at-risk during this maintenance window.
Posted on Jun 14, 14:30 BST
Past Incidents
Jun 18, 2019
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 07:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:01 BST
Scheduled - As part of our continuous improvement in our core network serving customer connectivity, we are performing a change in our network on 18th June, 02:00 AM - 07:00 AM BST. We are not anticipating any service interruption due to this change, however there will be reduced resilience during the maintenance period.
Jun 7, 14:28 BST
Jun 17, 2019

No incidents reported.

Jun 16, 2019
Web Hosting platform unavaliable
Resolved - We have monitored the server, and remains stable. We will now close this incident and continue to monitor the same.
Jun 16, 01:09 BST
Monitoring - We are aware of an issue affecting one of our Linux Web Hosting server. Customers who hosted their websites on the affected server was unable to access the CPanel administration and unable to load websites. The server has been recovered and serving Websites hosted in it without any issues right now. We are closely monitoring the device.
Jun 15, 23:58 BST
Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

No incidents reported.

Jun 11, 2019
Webhosting Degraded Performance
Resolved - We have monitored the server, and remains stable. We will now close this incident and continue to monitor the same.
Jun 11, 13:18 BST
Monitoring - The issue has been identified and resolved. We are monitoring the service to ensure stability.
Jun 11, 11:53 BST
Investigating - We are aware of an issue affecting one of our Windows Web Hosting servers. Customers websites hosted in the affected server are unable to access their plesk administration panel. Our engineers are investigating this with high priority.
Jun 11, 10:17 BST
Jun 10, 2019
Linux Web Hosting - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 23:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 20:00 BST
Scheduled - We will be performing an emergency maintenance on our Linux Web Hosting platform today 10th June 2019 between 20:00 pm and 23:00 pm. There will be a brief disruption to websites hosted on the Linux Web Hosting servers during this time.
Jun 10, 13:32 BST
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019
Phone lines are currently unavailable
Resolved - Phone calls have been coming through successfully to the Service Desk, Coordination and Delivery teams so we consider this issue resolved. We'll however keep monitoring the system to ensure there are no further disruptions to service.
Jun 6, 14:36 BST
Update - We are still working on this issue with our telecommunications partners. We now have partial availability on the Service Desk and calls are getting through to Service Desk engineers. More updates to follow.
Jun 6, 10:46 BST
Investigating - We are currently investigating an issue affecting our phone lines. Calls into the Service Desk, Coordination and Delivery teams will ring but not connect to an engineer. Our engineers are currently working on this as top priority.
Other contact channels (logging calls online and the online chat) remain available. We apologize for the inconvenience and will keep you updated .
Jun 6, 09:34 BST
Outage affecting a small number of customers in the Wokingham region
Resolved - Our Telco partners have confirmed the issue at the Reading South Exchange was resolved on Tuesday. The affected sites have experienced no further outages since connection was restored before 11am on Tuesday 4th of June.
Jun 6, 10:39 BST
Monitoring - Our Telco partners have confirmed the issue at the Reading South Exchange was resolved on Tuesday. The affected sites have experienced no further outages since connection was restored before 11am on Tuesday 4th of June.
Jun 6, 10:18 BST
Update - Connectivity for the affected sites was restored before 11am. Our Telco partners have engineers at the Reading South Exchange investigating this issue. We continue to monitor and will share updates as they become available.
Jun 4, 12:22 BST
Investigating - A small number of leased line customers have lost internet connectivity this morning. This has been escalated to our Telco carrier for further investigation, updates to follow.
Jun 4, 11:01 BST
SSL Connect - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 6, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 03:01 BST
Scheduled - We will be performing scheduled maintenance on the SSL Connect platform on 06/06/2019 03:00 AM - 06:30 AM. SSL Connect may be unavailable during this period.
May 23, 12:36 BST
Jun 5, 2019

No incidents reported.

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