Update - The SafetyNet Go service has remained stable since initial reports of intermittent access on the 4th and 5th of May. Our engineers continue to work on understanding the root cause with a focus being on a core component handling authentication processes. As part of this work, we have also implemented additional enhanced monitoring to improve identification of the issue and speed up recovery time frames in the event of a failure. We will provide a further update by 5 pm on Tuesday 11th May.
May 7, 16:38 BST
Investigating - We are aware that users may have experienced periods of intermittent browsing access when using RM SafetyNet Go on the 4th and 5th of May. The SafetyNet Go service is currently functioning normally and we are closely monitoring it, and our engineers are investigating the root cause of the browsing issues to mitigate against possible future occurrences. We will provide a further update as soon as we have more information on our investigations.
May 6, 12:42 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance May 11, 20:00 - May 12, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Apr 27, 16:52 BST
Core Network Maintenance May 13, 20:00 - May 14, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Apr 27, 17:07 BST
Core Network Maintenance May 18, 20:00 - May 19, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Apr 27, 18:32 BST
Core Network Maintenance May 20, 20:00 - May 21, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Posted on Apr 27, 18:32 BST
Past Incidents
May 7, 2021
Completed - The scheduled maintenance has been completed.
May 7, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 19, 15:34 GMT
May 6, 2021
Resolved - Incident has been closed
May 6, 14:31 BST
Update - We have monitored the affected servers and all looks stable now. As such we are closing this incident.
May 6, 12:03 BST
Monitoring - The issue has been identified and fixed. Websites residing in the affected server are loading fine now. We will further monitor the server to ensure stability.
May 6, 05:35 BST
Investigating - We are aware of an issue affecting one of our Linux Web Hosting servers. Customer websites hosted in the affected server will be showing "Error establishing a database connection". Our engineers are investigating this with high priority.
May 6, 05:16 BST
May 5, 2021
Completed - The scheduled maintenance has been completed.
May 5, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 20:06 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 19, 15:33 GMT
May 4, 2021
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Completed - The scheduled maintenance has been completed.
Apr 30, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 19, 15:33 GMT
Apr 29, 2021
Apr 28, 2021
Completed - The scheduled maintenance has been completed.
Apr 28, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 19, 15:31 GMT
Apr 27, 2021
Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021
Completed - The scheduled maintenance has been completed.
Apr 23, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 19, 15:29 GMT