Identified - Our engineers are progressing with developing the fix to resolve the RM Safetynet search term filtering within the youtube.com search bar.

We will keep you posted on the status.

Jun 10, 13:32 BST
Investigating - A change that was recently made by Youtube has prevented RM Safetynet search term filtering within the youtube.com search bar from working correctly.

We are investigating the issue as a priority.

May 18, 12:00 BST
Update - We have reviewed specific VPNs that were reported by customers and blocked them on SafetyNet.
Our Development team is working on a comprehensive review of VPN accessibility and will release a help article to guide customers to tackle similar issues. We will update the progress by next week beginning.

Feb 7, 09:41 GMT
Investigating - A number of IOS/Android VPN applications on the Apple/Google Play stores allow users with rights to buy and install these applications, to bypass web filtering systems.
Whilst we are investigating ways to prevent these from functioning, to mitigate this risk we strongly advise administrators to ensure that students are not able to install VPN applications on school managed devices, and to consider the potential implications or risks that this may have on your establishments unmanaged or BYOD devices.

Jan 27, 15:06 GMT
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday July 7th 20:00 - Friday July 8th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Posted on Jul 4, 14:59 BST
Firewall Maintenance Jul 7, 22:00 - Jul 8, 04:00 BST
We will be performing a software update on our central customer firewalls. Customers may experience intermittent connectivity while the upgrade takes place although disruption is expected to be minimal due to the resilient setup of our network.
Posted on Jun 23, 11:04 BST
RM SafetyNet - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST
On Saturday 23rd July 2022, RM will be performing essential maintenance work which we anticipate will be completed no later than 11pm Sunday 24th July 2022.

RM Unify will be unavailable for the duration of the maintenance work.
This has the following effects on SafetyNet;

-SSO via RM Unify for Captive Portal will not be possible
-User updates including passwords for UBF will be paused

For more information please see RM Unify Status Updates
Impact on specific SafetyNet services:

Forward Proxy
User Proxy
-Users who change their password during the outage will be unable to browse via our user proxy.
-Other users will be unaffected

Normal Proxy/Custom proxy
-Unaffected

Transparent Proxy
-Users on networks with transparent user-based filtering enabled who do not either have the user ID agent or radius integration configured will be unable to browse.

We will be closely monitoring the maintenance process. Thank you for your understanding.

Posted on Jul 5, 14:37 BST
RM Safetynet Go - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST
On Saturday 23rd July 2022, RM will be performing essential maintenance work which we anticipate will be completed no later than 11pm Sunday 24th July 2022.

RM Unify will be unavailable for the duration of the maintenance work.

This has the following effects on SafetyNet GO:
-SafetyNet GO for Chromebook and Chrome will not be able to authenticate
-SafetyNet GO for AAD will not be able to authenticaten.

For more information please see RM Unify Status Updates.

There is more information below on how specific SafetyNet GO Services may be impacted:

SN Go (Chrome and Edge)
Unify synced establishments
-Safetynet Go will provide default web filtering rather than user specific for RM unify users.

Google Workplace/Azure AD- direct synced establishments
-Unaffected

We will be closely monitoring the maintenance process. Thank you for your understanding

Posted on Jul 5, 14:40 BST
RM SafetyNet - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST
On Saturday 23rd July 2022, RM will be performing essential maintenance work which we anticipate will be completed no later than 11pm Sunday 24th July 2022.

RM Unify will be unavailable for the duration of the maintenance work.

This has the following effects on SafetyNet Admin Site:
-SSO via RM Unify for Admin UI will not be possible

Admin UI
-Users will be unable to login to the SafetyNet admin interface via unify.
-They will still be able to login directly.

We will be closely monitoring the maintenance process. Thank you for your understanding.

Posted on Jul 5, 14:35 BST
Past Incidents
Jul 6, 2022
Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 20:00 BST
Scheduled - On Tuesday July 5th 20:00 - Wednesday July 6th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jun 30, 08:43 BST
Jul 5, 2022
Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 21, 08:19 BST
Jun 30, 2022
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 BST
Scheduled - On Tuesday June 28th 20:00 - Wednesday June 29th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jun 23, 12:57 BST
Completed - The scheduled maintenance has been completed.
Jun 29, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 BST
Update - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 21, 14:13 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 21, 08:19 BST
Jun 28, 2022
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 20, 08:14 BST
Jun 23, 2022
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 20, 08:13 BST