Update - Some customers may still be affected by this, we are employing a manual workaround to ensure the delays are minimised.
Nov 28, 2024 - 13:15 GMT
Nov 28, 2024 - 13:15 GMT
Monitoring - We detected and and fixed an issue related to sync of users from RM Unify to RM Safetynet. The root cause of the issue has been resolved but there may some delay in syncing data. We estimate that this will be fully resolved by 1700.
Nov 22, 2024 - 14:49 GMT
Nov 22, 2024 - 14:49 GMT
Customers may experience a delay with new/edited filter list rules or policies, and new user sync
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Investigating - After creating or editing new filter list rules or policies, or syncing new users, customers may see a delay before changes are implemented. (Existing rules, policies and users function as normal.)
Nov 28, 2024 - 12:45 GMT
Nov 28, 2024 - 12:45 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 04, 2024 - 19:00 BST
Oct 04, 2024 - 19:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be migrating some of our leased line customers to new infrastructure. The migrations will be performed out of core hours between 7PM and 6AM BST and services should be considered at-risk within the maintenance window. Due to the resilient nature of our network, any impact is expected to be minimal.
Oct 4, 2024 19:00 - Dec 13, 2024 06:00 GMT
Oct 4, 2024 19:00 - Dec 13, 2024 06:00 GMT
RM Connectivity
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Operational
South West Connectivity
Operational
Bath & N.E. Somerset
Operational
Bournemouth
Operational
Bristol
Operational
Cornwall
Operational
Devon
Operational
Dorset
Operational
Gloucestershire
Operational
N. Somerset
Operational
Plymouth
Operational
Poole
Operational
Somerset
Operational
South Gloucestershire
Operational
Swindon
Operational
Torbay
Operational
Wiltshire
Operational
South East Connectivity
Operational
DNS
Operational
Email
Operational
SMTP Store & Forward
Operational
SSL Connect
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Degraded Performance
Web Filtering
Degraded Performance
SafetyNet Plus
Degraded Performance
SafetyNet Plus Transparent Module
Degraded Performance
Web Hosting
Operational
Voice Services
Operational
Hosted Voice
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Windows Webhosting Server Maintenance
Dec 4, 2024 17:30-23:30 GMT
We will be performing a maintenance activity on our Windows Web-hosting servers on 4th December from 17:30 to 23:30. There will be service interruption during the maintenance period. All the websites hosted on the servers won't be available for a short period of time.
Posted on Nov 21, 2024 - 09:48 GMT
Posted on Nov 21, 2024 - 09:48 GMT
Core Network Maintenance
Dec 5, 2024 17:00-23:00 GMT
We will be replacing a failed hardware component in a core router. This is a backup component and the maintenance is non-intrusive so we do not anticipate any service interruption during the work.
Posted on Nov 29, 2024 - 13:12 GMT
Posted on Nov 29, 2024 - 13:12 GMT
What is RM SafeClix?
