All Systems Operational
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Webhosting - Planned Maintenance Feb 9, 2025 01:00-06:00 GMT
We will be performing maintenance on our Windows Web Hosting platform on Sunday 9th February, 2025 between 1:00 AM and 06:00 AM. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
Posted on Feb 01, 2025 - 13:14 GMT
We will be performing planned maintenance on our Linux Web Hosting Servers on 10 February 2025 between 01:00 AM and 06:00 AM. There will be a short period of downtime during the maintenance window and the sites might not be accessible during this period.
Posted on Feb 01, 2025 - 13:18 GMT
We will be performing planned maintenance on our Linux Web Hosting Servers on 12th February 2025 between 01:00 AM and 06:00 AM. There will be a short period of downtime during the maintenance window and the sites might not be accessible during this period.
Posted on Feb 01, 2025 - 13:17 GMT
Past Incidents
Feb 6, 2025
Resolved - We have monitored the service throughout the last 2 weeks and can confirm there have been no further instances of malformed web requests causing the unexpected behaviour.
Feb 6, 11:27 GMT
Update - We have identified the root cause of the issue with SafetyNet Transparent Proxy. The issue occurred due to malformed web requests causing unexpected behaviour within the SafetyNet software. We have put measures in place to prevent this from occurring in the future, alongside adding further capacity to ensure there is no further risk of disruption. Close monitoring of the service will continue for the rest of the week.
Jan 24, 11:32 GMT
Update - We have monitored the service throughout the day and have seen stable service. We are this evening implementing changes to increase the available resources for this subset of customers which will alleviate any risk of further disruption. We will continue to monitor this throughout the next 24 hours for any further signs of disruption.
Jan 21, 16:42 GMT
Monitoring - We are currently seeing restored service for these customers. We are continuing to monitor the situation over the next 24 hours to ensure availability throughout peak traffic periods.
Jan 20, 16:39 GMT
Investigating - We are aware of a small subset of customers currently experiencing issues with browsing the internet when using SafetyNet Transparent Proxy.

We are currently investigating the issue and will provide an update as soon as we have identified the issue.

Jan 20, 14:47 GMT
Resolved - This issue is now resolved.
Feb 6, 11:02 GMT
Update - This issue is now resolved.
Feb 6, 10:55 GMT
Investigating - Some customers may experience a delay in notifications from this service. All incidents will still be recorded and reported. We are working to resolve the issue.
Jan 16, 15:10 GMT
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:00 GMT
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Friday 31st January, 2025 between 12:00 AM and 06:00 AM. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
Jan 30, 05:34 GMT
Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025
Completed - The scheduled maintenance has been completed.
Jan 28, 21:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 17:30 GMT
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Tuesday 28th January, 2025 between 05:30 PM and 09:30 PM. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time.
Jan 28, 12:02 GMT
Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025
Jan 23, 2025

No incidents reported.