Update - The services have remained stable overnight. Our engineers are continuing to investigate the root cause.
Jun 20, 06:15 BST
Update - Internet browsing for customers using User Based Filtering has returned to normal. Our Engineers will closely monitor the servers until the Root Cause Analysis is complete.
Jun 19, 11:49 BST
Investigating - We are aware of an issue affecting internet browsing for some of our customers with user based filtering. Our engineers are working with high priority to resolve the issue
Jun 19, 09:00 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RM SafetyNet - Planned Maintenance Jun 26, 03:00-06:00 BST
We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jun 2, 11:24 BST
RM SafetyNet - Planned Maintenance Jun 27, 03:00-06:00 BST
We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jun 2, 11:24 BST
On Monday 3rd July we will be performing planned maintenance work on the RM SafetyNet administration interface and filter lists. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Jun 19, 16:26 BST
Authoritative DNS Maintenance Jul 6, 20:00 - Jul 7, 07:00 BST
We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time.
Posted on Jun 22, 13:06 BST
Past Incidents
Jun 24, 2017

No incidents reported today.

Jun 23, 2017
Completed - The scheduled maintenance has been completed.
Jun 23, 06:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jun 2, 11:23 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 BST
Scheduled - We will be performing maintenance on our authoritative DNS service as part of moving our authoritative DNS service to a new system. We do not expect any impact on DNS services at this time
Jun 8, 10:31 BST
Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 BST
Scheduled - We will be performing maintenance on the SWGfL transparent web filtering system as part of a rolling upgrade programme. There may be a short interruption in service lasting no more than five minutes as part of this work. Only customers in Devon, North Somerset and Swindon will be affected.
Jun 7, 12:13 BST
Jun 21, 2017
Completed - The scheduled maintenance has been completed.
Jun 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jun 2, 11:23 BST
Jun 20, 2017
Resolved - The issue has been confirmed as resolved and service has returned to normal.As such we are closing the Incident.
Jun 20, 13:00 BST
Identified - We are aware that a number of customers have experienced an issue where they are presented with the Google Captcha (prove you are not a robot page). Google have made a change to their settings which is resulting in some customers being presented the Google Captcha page.

This issue is not caused by SafetyNet or the connection you have from us, this is due to Google changing their settings. This will be resolved when Google adjust their Captcha settings
May 26, 14:12 BST
Resolved - The issue has been confirmed as resolved and service has returned to normal.As such we are closing the Incident.
Jun 20, 12:56 BST
Monitoring - Our Engineers have found the root cause and fix has been applied which has now resolved the issue with images being not filtered correctly. We will continue to monitor Filtering Service to ensure stability.
Jun 10, 17:10 BST
Investigating - We are aware of an issue with Google image search where search terms are not getting filtered. Our engineers are investigating this as a high priority.
Jun 9, 16:31 BST
Jun 19, 2017
Completed - The scheduled maintenance has been completed.
Jun 19, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 BST
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Jun 2, 11:23 BST
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017
Resolved - Our third party supplier has confirmed that all impacted traffic has been re-routed by their engineering team. This means that the issue is no longer service affecting and all affected customers now have their internet connection restored. This incident will now be closed.
Jun 14, 10:18 BST
Update - Our third party supplier has confirmed that the engineer at the Wakefield exchange is still working on resolving the connectivity issue. In the meantime our supplier has arranged for the affected circuits to be re-routed through a different network path to provide affected customers with internet connectivity. Further updates to follow.
Jun 13, 17:34 BST
Identified - Our third party supplier is continuing to investigate the connectivity outage issue which is affecting a number of connections in the West Yorkshire area. They have tasked an engineer to the Wakefield exchange to carry out further diagnostics. Further updates will follow when we have an ETA for resolution.
Jun 13, 13:35 BST
Investigating - We have identified a connectivity outage affecting the West Yorkshire area. We have raised this with our third party supplier for further investigation. Further updates will follow.
Jun 13, 11:50 BST
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 04:00 BST
Scheduled - On Wednesday 14th June we will be performing planned maintenance work on the RM SafetyNet administration interface and filter lists. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
May 31, 15:20 BST
Jun 13, 2017
Completed - The scheduled maintenance has been completed.
Jun 13, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 20:01 BST
Scheduled - We will be performing regular maintenance on our Linux Web Hosting Servers on 13/06/2017 between 8PM and 10PM. The webserver will be restarted during this maintenance and the websites hosted won't be accessible during this period.
May 31, 07:18 BST
Jun 12, 2017
Resolved - We have monitored the service over the weekend and it looks stable. As such we are now closing the incident.
Jun 12, 10:21 BST
Monitoring - The issue has now been resolved and the connectivity has restored to all affected schools. We will continue to monitor the service closely.
Jun 12, 00:46 BST
Investigating - We are aware of a connectivity issue which is affecting 7 schools in Isle of Wight. We are working with our Telco partners to resolve the issue.
Jun 11, 23:36 BST
Resolved - We have monitored the service and no further issues have been identified. As such we are now closing this incident.
Jun 12, 09:34 BST
Monitoring - All affected ADSL sites are now back online following action from our third party supplier. We will continue to monitor the connections to ensure stability of service.
Jun 7, 17:48 BST
Identified - We are still seeing intermittent connectivity issue affecting some our ADSL and FTTC customers due to a technical fault at Telco. Our Engineers are coordinating with Telco to resolve this issue.
Jun 7, 15:12 BST
Monitoring - The connectivity has been restored now. Our engineers are monitoring the services to ensure the stability.
Jun 7, 12:13 BST
Investigating - We are aware of a connectivity issue affecting some of our ADSL customers. Our engineers are investigating the issue with our supplier as a high priority.
Jun 7, 10:14 BST