All Systems Operational
RM Connectivity   ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset   Operational
Bournemouth   Operational
Bristol   Operational
Cornwall   Operational
Devon   Operational
Dorset   Operational
Gloucestershire   Operational
N. Somerset   Operational
Plymouth   Operational
Poole   Operational
Somerset   Operational
South Gloucestershire   Operational
Swindon   Operational
Torbay   Operational
Wiltshire   Operational
SEGfL Connectivity   Operational
Email Operational
Easymail   Operational
SMTP Store & Forward   Operational
DNS   Operational
Web Filtering Operational
SafetyNet Plus   Operational
SafetyNet Plus Transparent Module   Operational
Web Hosting   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Webhosting - Emergency Maintenance Dec 19, 03:30-08:00 GMT
We will be upgrading the Plesk control panel 12.0.18 to 12.5.30 on our Windows web-hosting platform This change will happen during early morning hours and we do not expect any downtime during this upgrade. The Plesk 12.5.30 release provides a number of stability improvements and new functionality for customers. One the upgrade is complete we recommend that you check your site and control panel after the change. If you experience any issues with this update please feel free to contact our service desk.
Posted on Dec 15, 14:15 GMT
Planned works will take place in this window to enable new functionality within our core network. These works may result in a brief re-convergence of WAN routing protocols to customer sites as line cards initialise the feature, which may result in a brief outage in the order of minutes for a small subset of customers. This is change 1 of 2, with a previous change planned for the following week.
Posted on Dec 15, 15:56 GMT
Planned works will take place in this window to enable new functionality within our core network. These works may result in a brief re-convergence of WAN routing protocols to customer sites as line cards initialise the feature, which may result in a brief outage in the order of minutes for a small subset of customers. This is change 2 of 2, with a previous change completed in the preceding week.
Posted on Dec 15, 15:55 GMT
Past Incidents
Dec 17, 2017
Resolved - The issue has been confirmed as resolved and service has returned to normal. As such we are closing this incident.
Dec 17, 02:45 GMT
Update - This issue has been resolved now, Neos engineers have replaced the Netwok Card at their end. We are monitoring the service to ensure stability.
Dec 17, 02:34 GMT
Investigating - We are aware of a connectivity issue which is affecting Swindon Backhaul customers. Our engineers are coordinating with Telco to resolve this issue.
Dec 16, 19:08 GMT
Dec 15, 2017
Completed - The scheduled maintenance has been completed.
Dec 15, 09:20 GMT
Scheduled - Last week we rolled out a change to enable YouTube’s new restricted mode for all RM broadband and RM SafetyNet customers, as part of continued investment in RM SafetyNet during an exciting time for the product. For this particular feature though, we have decided to rollback this change to facilitate a growing request from customers to disable the mode. The rollback will take place this evening. More details below:

YouTube restricted mode is a network-wide setting that disables comments & hides inappropriate videos based on Google’s filters, and our implementation of this has come about because we’re applying their recommended method for preventing access to adult videos.

For a variety of reasons customers may want to disable this mode and whilst Google themselves offer guidance on how to do this ( https://support.google.com/a/answer/6208228 ), we recognise now that customers would benefit from the ability to disable this with greater ease.

We maintain that implementing the ability to enable YouTube restricted mode is a positive step forward in providing Schools with a safe and secure online experience, but customers can expect us to be back with clear communication and guidance on the matter before re-releasing the feature.
Oct 31, 17:02 GMT
Resolved - The issue has been resolved on coordination with Telco. We have monitored the service to ensure stability. As such we are now closing this incident.
Dec 15, 05:45 GMT
Investigating - We are aware of a connectivity issue which is affecting customers in North Somerset and Devon regions. Our engineers are coordinating with Telco to resolve this issue.
Dec 14, 18:12 GMT
Dec 14, 2017
Completed - The scheduled maintenance has been completed.
Dec 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 02:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Dec 7, 16:56 GMT
Dec 13, 2017
Completed - The scheduled maintenance has been completed.
Dec 13, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 02:30 GMT
Scheduled - We will be performing emergency maintenance on the SSL Connect platform between 13/12/2017 2:30AM and 13/12/2017 7:00AM. SSL Connect may be unavailable for periods during this maintenance window.
Dec 7, 15:55 GMT
Dec 12, 2017
Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 02:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Dec 7, 16:25 GMT
Dec 11, 2017
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 04:00 GMT
Scheduled - We will be performing planned maintenance work on the RM SafetyNet administration interface We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Nov 27, 14:18 GMT
Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017
Resolved - We have monitored the affected customer sites and the service is stable now. As such we are closing the incident.
Dec 7, 15:56 GMT
Monitoring - Our Telco supplier has rerouted the traffic and sites are back up now. We will monitor the service to ensure stability.
Dec 7, 12:08 GMT
Update - Our Telco supplier is continuing to investigate the connectivity outage issue in their Churston exchange. They are further coordinating with BT Openreach to resolve this issue. Further updates will follow when we have an ETA for resolution.
Dec 7, 10:05 GMT
Investigating - We are aware of a connectivity issue affecting Talk Talk customers in Torbay and Devon region. Our engineers are coordinating with Telco to fix the issue.
Dec 7, 08:37 GMT
Completed - The scheduled maintenance has been completed.
Dec 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Dec 5, 08:27 GMT
Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.