Investigating - We are aware that a number of customers have experienced an issue where they are presented with the Google Captcha (prove you are not a robot page). This issue is not caused by SafetyNet or the connection you have from us, however linked to a security feature of Google.

Our engineers are trying to figure out the root cause of the issue and thereby mitigate it.
Oct 18, 17:09 BST
Monitoring - We have applied a fix and enabling Transparent Proxy IP ranges in SafetyNet user Interface is now getting reflected. We are monitoring the logs for a few more days to ensure that there are no more failures. We will keep the status posted.
Oct 18, 16:35 BST
Identified - We have identified the root cause and implementing an action plan tomorrow - 30th September to resolve the issue. We will keep the updates posted.
Sep 29, 14:48 BST
Update - The investigation is still in progress and working out an action plan to fix the issue permanently. We will provide a further update as soon as we have more information.
Sep 23, 13:50 BST
Investigating - We are aware of an issue of some of our customers while enabling Transparent Proxy IP ranges in SafetyNet user Interface is not getting reflected. Our engineers are investigating the root cause of the issues to mitigate against possible future occurrences.

We will provide a further update as soon as we have more information on our investigations.
Sep 21, 12:42 BST
Investigating - We have received reports from 17 schools across South West Grid for Learning, mainly Devon on intermittent access issues for Scomis Hosted Application. We are currently investigating to confirm if the issue is related to RM connectivity.
Oct 11, 17:28 BST
Identified - SafetyNet development team is analyzing the root cause and plans on deploying the next release.
Sep 30, 13:35 BST
Update - We have identified the root cause of the issue and released a fix for the same. We are actively monitoring the service to ensure smooth operation and stability.
Sep 28, 11:24 BST
Investigating - We are aware about a browsing performance issue with SafetyNet Go which is affecting few customers. Our Engineers are actively working to resolve the issue.
Sep 28, 09:40 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Degraded Performance
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Maintenance Oct 28, 20:00 - Oct 29, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 4, 09:40 BST
Core Network Maintenance Nov 4, 20:00 - Nov 5, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 4, 09:40 BST
RM SafetyNet GO Maintenance Nov 8, 03:00-06:00 BST
Update - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our API's to increase performance and resilience. Due to the resilient nature of the network, no impact is expected.
Oct 22, 09:19 BST
Scheduled - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our API's to increase performance and resilience. Due to the resilient nature of the network, no impact is expected.
Oct 21, 15:21 BST
RM SafetyNet GO Maintenance Nov 9, 03:00-06:00 BST
Update - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our API's to increase performance and resilience. Due to the resilient nature of the network, no impact is expected.
Oct 22, 09:19 BST
Scheduled - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our API's to increase performance and resilience. Due to the resilient nature of the network, no impact is expected.
Oct 21, 15:21 BST
RM SafetyNet GO Maintenance Nov 11, 04:00-05:00 BST
Update - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our Chrome extension. The upgrade will happen automatically, but some users may need to upgrade manually.
Oct 22, 09:06 BST
Scheduled - As part of our continuous improvements to RM SafetyNet Go, we will be performing some upgrades to our Chrome extension. The upgrade will happen automatically, but some users may need to upgrade manually.
Oct 21, 15:22 BST
Core Network Maintenance Nov 11, 20:00 - Nov 12, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 4, 09:40 BST
Core Network Maintenance Nov 18, 20:00 - Nov 19, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 4, 09:41 BST
Core Network Maintenance Nov 25, 20:00 - Nov 26, 04:00 BST
As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Posted on Oct 4, 09:41 BST
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 20:00 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 4, 09:40 BST
Oct 21, 2021
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Completed - The scheduled maintenance has been completed.
Oct 18, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 19:00 BST
Scheduled - We will be performing an emergency maintenance on our core network on 19th Oct between 4AM and 5AM. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 19, 12:54 BST
Oct 17, 2021

No incidents reported.

Oct 16, 2021
Resolved - We have monitored the affected Cloud VPN service and all looks stable now. As such we are closing this incident.
Oct 16, 01:39 BST
Monitoring - We have migrated all the affected sites to new set of devices, all the tunnels are up now. We are actively monitoring the service to ensure smooth operation and stability.
Oct 15, 18:41 BST
Update - Our enginners are actively working on this issue and we are planning to migrate the affected customers to another set of devices .
Oct 15, 13:29 BST
Investigating - We have identified an issue with our Cloud VPN service, impacting a small number of customers. The affected customers will face VPN access issues. Engineers are working on identifying the cause of the issue.
Oct 15, 09:20 BST
Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 20:01 BST
Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal
Oct 4, 09:40 BST
Oct 14, 2021
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - We have been closely monitoring the service and haven't seen any further issues related to authentication issues with Transparent UBF using Captive Portal. We have also not had any reports of problems from customers and as such we will now close this incident.
Oct 11, 10:08 BST
Update - Our engineers successfully released the second set of improvements to the Captive Portal environment last week, which will further improve the overall performance of SafetyNet agent, Radius and Captive portal applications by providing faster response. We are working on another set of improvements, focusing on enhancing the performance of the platform. We will provide a further update as soon as we have more information on the next phase of deployment.
Aug 16, 13:53 BST
Update - Our engineers successfully released the first set of improvements to the Captive Portal environment on 16th July and the service remains fully available. Our engineers are working on further improvements which are focused to enhance the performance of the platform. We will provide a further update as soon as we have more information on the next phase of deployment.
Jul 19, 15:29 BST
Update - Our engineers are continuing to monitor the Captive Portal service closely. As part of the service scalability review, further improvements have been identified. We will keep you updated on the deployment plan once we have the testing completed.
Jul 9, 09:28 BST
Update - Service is running stable. We will continue to monitor the service to ensure stability. Further update shall be provided in due course
Jul 5, 09:31 BST
Monitoring - Our engineers successfully released the fix today morning (30th June) and the Captive Portal service looks stable now. We continue to monitor the service to ensure stability.
Jun 30, 11:24 BST
Investigating - We are aware that users may have experienced intermittent authentication issue with Transparent UBF using Captive Portal. The service is currently functioning normally and we are closely monitoring it, and our engineers are investigating the root cause of the issues to mitigate against possible future occurrences. We will provide a further update as soon as we have more information on our investigations.
Jun 24, 12:05 BST
Resolved - We have monitored the affected servers and all looks stable now. As such we are closing this incident.
Oct 11, 06:03 BST
Monitoring - The issue has been identified and fixed. Websites residing in the affected server are loading fine now. We will further monitor the server to ensure stability.
Oct 9, 08:59 BST
Update - We are investigating the issue which is affecting our Web Hosting Platform. Customers who hosted their websites on the servers are affected. We are coordinating with the vendor to identify the issue. We are investigating this with high priority. Further updates will be provided in due course.
Oct 9, 06:04 BST
Investigating - We are aware of an issue affecting one of our Linux Web Hosting servers. Customers who hosted their websites on the affected server are unable to access the CPanel administration and load websites.
We are investigating the issue with at most priority.
Oct 8, 21:27 BST
Oct 10, 2021

No incidents reported.

Oct 9, 2021