RM Internet & E-safety Status

Identified - Our engineers are progressing with developing the fix to resolve the RM Safetynet search term filtering within the youtube.com search bar.

We will keep you posted on the status.
Jun 10, 13:32 BST

Investigating - A change that was recently made by Youtube has prevented RM Safetynet search term filtering within the youtube.com search bar from working correctly.

We are investigating the issue as a priority.
May 18, 12:00 BST

Proxy bypass using VPN applications

Update - We have reviewed specific VPNs that were reported by customers and blocked them on SafetyNet.
Our Development team is working on a comprehensive review of VPN accessibility and will release a help article to guide customers to tackle similar issues. We will update the progress by next week beginning.
Feb 7, 09:41 GMT

Investigating - A number of IOS/Android VPN applications on the Apple/Google Play stores allow users with rights to buy and install these applications, to bypass web filtering systems.
Whilst we are investigating ways to prevent these from functioning, to mitigate this risk we strongly advise administrators to ensure that students are not able to install VPN applications on school managed devices, and to consider the potential implications or risks that this may have on your establishments unmanaged or BYOD devices.
Jan 27, 15:06 GMT

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Degraded Performance

SafetyNet Plus Degraded Performance

SafetyNet Plus Transparent Module Degraded Performance

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

RM SafetyNet - Planned Maintenance on SWGFL region Jul 7, 20:00 - Jul 8, 06:00 BST

On Thursday July 7th 20:00 - Friday July 8th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Posted on Jul 4, 14:59 BST

Firewall Maintenance Jul 7, 22:00 - Jul 8, 04:00 BST

We will be performing a software update on our central customer firewalls. Customers may experience intermittent connectivity while the upgrade takes place although disruption is expected to be minimal due to the resilient setup of our network.
Posted on Jun 23, 11:04 BST

RM SafetyNet - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST

On Saturday 23rd July 2022, RM will be performing essential maintenance work which we anticipate will be completed no later than 11pm Sunday 24th July 2022.

RM Unify will be unavailable for the duration of the maintenance work.
This has the following effects on SafetyNet;

-SSO via RM Unify for Captive Portal will not be possible
-User updates including passwords for UBF will be paused

For more information please see RM Unify Status Updates
Impact on specific SafetyNet services:

Forward Proxy
User Proxy
-Users who change their password during the outage will be unable to browse via our user proxy.
-Other users will be unaffected

Normal Proxy/Custom proxy
-Unaffected

Transparent Proxy
-Users on networks with transparent user-based filtering enabled who do not either have the user ID agent or radius integration configured will be unable to browse.

We will be closely monitoring the maintenance process. Thank you for your understanding.
Posted on Jul 5, 14:37 BST

RM Safetynet Go - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST

On Saturday 23rd July 2022, RM will be performing essential maintenance work which we anticipate will be completed no later than 11pm Sunday 24th July 2022.

RM Unify will be unavailable for the duration of the maintenance work.

This has the following effects on SafetyNet GO:
-SafetyNet GO for Chromebook and Chrome will not be able to authenticate
-SafetyNet GO for AAD will not be able to authenticaten.

For more information please see RM Unify Status Updates.

There is more information below on how specific SafetyNet GO Services may be impacted:

SN Go (Chrome and Edge)
Unify synced establishments
-Safetynet Go will provide default web filtering rather than user specific for RM unify users.

Google Workplace/Azure AD- direct synced establishments
-Unaffected

We will be closely monitoring the maintenance process. Thank you for your understanding
Posted on Jul 5, 14:40 BST

RM SafetyNet - Planned Maintenance Jul 23, 00:00 - Jul 24, 23:00 BST

Past Incidents

Jul 6, 2022

RM SafetyNet - Planned Maintenance on SWGFL region

Completed - The scheduled maintenance has been completed.
Jul 6, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 20:00 BST

Scheduled - On Tuesday July 5th 20:00 - Wednesday July 6th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jun 30, 08:43 BST

Jul 5, 2022

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 20:00 BST

Scheduled - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 21, 08:19 BST

Jun 30, 2022

Jun 29, 2022

RM SafetyNet - Planned Maintenance on SWGFL region

Completed - The scheduled maintenance has been completed.
Jun 29, 06:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 BST

Scheduled - On Tuesday June 28th 20:00 - Wednesday June 29th 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the Infrastructure, any impact is expected to be minimal.
Jun 23, 12:57 BST

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 06:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 BST

Update - As part of our continuous improvements to our connectivity service, we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Jun 21, 14:13 BST

Jun 28, 2022

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 BST

Jun 23, 2022

Jun 22, 2022

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:00 BST

What is RM SafeClix?