All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing planned maintenance on our Windows Web Hosting Servers on Monday 7th December 4:00 am to 6:00 am. The maintenance is done to migrate the customers to the latest windows server platform. Migration is planned in batches to minimize any service impact during the same. Customers included in the mentioned batch are notified individually as well. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during the switchover.
Posted on Nov 26, 05:23 GMT
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 03:00 GMT
Scheduled - As part of continuous improvements to our Core Network Infrastructure, we will be performing a proactive maintenance in our Cloud VPN Platform. A very brief downtime of services may occur within the maintenance window.
Nov 13, 15:18 GMT
Nov 26, 2020
Resolved - The Telco partner has resolved the issue and all affected connections were restored. We have monitored the services to ensure stability. As such we are closing the incident.
Nov 26, 11:19 GMT
Identified - we are actively coordinating with service provider to restore connectivity to the affected sites. Further updates will be provided in due course.
Nov 26, 10:00 GMT
Investigating - We are aware of a connectivity issue which is affecting few Leased line customers. Our engineers are coordinating with the service provider to resolve this issue.
Nov 26, 08:49 GMT
Completed - The scheduled maintenance has been completed.
Nov 26, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 03:00 GMT
Scheduled - As part of continuous improvements to our Core Network Infrastructure, we will be performing a proactive maintenance in our Cloud VPN Platform. A very brief downtime of services may occur within the maintenance window.
Nov 13, 14:23 GMT
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - The issue was occurred due to a BT Power outage. We have monitored the services to ensure stability. As such we are closing the incident.
Nov 21, 12:58 GMT
Monitoring - The Telco partner identified and resolved the issue. All affected connections were restored and have remained up since then. We are continuing to monitor while working with the relevant Telco to obtain an RFO for this outage.
Nov 21, 09:42 GMT
Investigating - We have aware of an outage affecting a number of customers in the Hertfordshire region. Our Telco supplier is aware of the issue and is investigating as a matter of urgency. Further updates will be provided in due course
Nov 21, 09:02 GMT
Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 04:00 GMT
Scheduled - We will be performing an emergency maintenance on the SSL Connect platform on Wednesday, 18th November 2020 between 04:00 AM - 07:00 AM. SSL Connect Service may be unavailable during this maintenance window.
Nov 17, 05:57 GMT
Nov 17, 2020

No incidents reported.