All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be replacing the core firewall that protects customers within Devon. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Monday 28 September 2020 and 06:00 on Tuesday 29 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Sep 14, 10:29 BST
We will be replacing the core firewall that protects customers within Barking & Dagenham. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 29 September 2020 and 06:00 on Wednesday 30 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Sep 14, 10:30 BST
We will be replacing the core firewall that protects customers within Wokingham. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 30 September 2020 and 06:00 on Thursday 01 October 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Sep 14, 10:31 BST
We will be performing a planned maintenance to the Customer Firewall on Thursday, 01 October 2020, 04:00 - 07:00 BST. We do not anticipate any downtime during this maintenance.
Posted on Sep 23, 14:49 BST
We will be replacing the core firewall that protects customers within West Berkshire. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 01 October 2020 and 06:00 on Friday 02 October 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Posted on Sep 14, 10:32 BST
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020
Completed - The scheduled maintenance has been completed.
Sep 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 BST
Update - We will be replacing the core firewall that protects customers within Cornwall. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 24 September 2020 and 06:00 on Friday 25 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Sep 1, 14:45 BST
Scheduled - We will be replacing the core firewall that protects customers within Cornwall. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Sunday 20 September 2020 and 06:00 on Monday 21 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Aug 19, 10:34 BST
Sep 24, 2020
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 BST
Update - We will be replacing the core firewall that protects customers within Plymouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 23 September 2020 and 06:00 on Thursday 24 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Sep 1, 14:41 BST
Scheduled - We will be replacing the core firewall that protects customers within Plymouth. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Thursday 17 September 2020 and 06:00 on Friday 18 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Aug 19, 10:33 BST
Sep 23, 2020
Completed - The scheduled maintenance has been completed.
Sep 23, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 22:00 BST
Scheduled - We will be replacing the core firewall that protects customers within Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 22 September 2020 and 06:00 on Wednesday 23 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Sep 1, 14:43 BST
Sep 22, 2020
Completed - The scheduled maintenance has been completed.
Sep 22, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 18:00 BST
Scheduled - We will be performing a planned maintenance on our Windows Web Hosting Servers as part of updating the latest security patches. The servers will be rebooted during the maintenance. All the websites hosted on the servers won't be available during this period.
Sep 16, 09:44 BST
Sep 21, 2020
Resolved - We have monitored the service to ensure stability. No further issues reported, hence the incident stands closed.
Sep 21, 11:44 BST
Monitoring - The affected connections were restored on 18/09/2020. We are continuing to monitor the service.
Sep 21, 09:44 BST
Identified - Telco has identified an issue with one of their exchange and is working on fixing the same.
Sep 18, 15:45 BST
Update - We are still coordinating with Telco to restore connectivity to the affected sites. Further updates will be provided in due course.
Sep 18, 13:31 BST
Investigating - We are aware of a connectivity issue which has affected few customers in Bracknell Forest region. TalkTalk has confirmed that they are working on the issue. We are actively coordinating with Telco to fix the issue.
Sep 18, 12:19 BST
Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Sep 17, 2020
Completed - The scheduled maintenance has been completed.
Sep 17, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 19:30 BST
Scheduled - We will be performing an emergency maintenance on our Windows Web Hosting Servers as part of updating the latest security patches. The servers will be rebooted during the maintenance window. All the websites hosted on the servers won't be available during this period.
Sep 15, 05:19 BST
Completed - The scheduled maintenance has been completed.
Sep 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 BST
Scheduled - We will be replacing the core firewall that protects customers within Dorset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Wednesday 16 September 2020 and 06:00 on Thursday 17 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Sep 1, 14:48 BST
Sep 16, 2020
Resolved - We have monitored the service and confirmed that there are no further issues reported related to this. As such we are closing this incident.
Sep 16, 09:31 BST
Monitoring - Telco has confirmed that the issue has been resolved and service has been restored to all the affected sites. We are coordinating with customers to confirm the same.
Sep 15, 13:17 BST
Update - We are still coordinating with Telco to restore connectivity to the affected sites. Further updates will be provided in due course.
Sep 15, 10:45 BST
Investigating - We are aware of a connectivity issue affecting DSL sites in Surrey, Devon and Gloucestershire regions as part of Telco maintenance. Our engineers are actively coordinating with Telco to get this resolved at the earliest.
Sep 15, 09:07 BST
Completed - The scheduled maintenance has been completed.
Sep 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 BST
Scheduled - We will be replacing the core firewall that protects customers within North Somerset. Connectivity for firewall traffic will be lost for up to one hour between 22:00 on Tuesday 15 September 2020 and 06:00 on Wednesday 16 September 2020. Central services (web proxy, DNS, SMTP and NTP) will not be affected.
Sep 1, 14:46 BST
Sep 15, 2020
Sep 14, 2020

No incidents reported.