Performance issue with RM Buzz
Identified - Our Engineers have identified the fix for the slow browsing issue for RM Buzz customers. Testing is in progress. We will be implementing the same in production environment soon. Further updates to follow
Aug 19, 09:19 BST
Update - Our engineers are still investigating this issue with high priority. Further updates will be provided in the due course.
Jul 31, 09:33 BST
Investigating - We are aware of a performance issue affecting the RM Buzz customers. Some websites may be slow to load while browsing through RM Buzz. Our Engineers are actively working on this.
Jul 30, 13:29 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
SSL Connect ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Core Network Firmware Upgrades Aug 27, 22:00 - Aug 28, 05:00 BST
We will be performing some essential firmware upgrades to our core network routers. We do not anticipate any impact to customers during this upgrade but connections should be considered at-risk.
Posted on Aug 21, 09:01 BST
Core Network Firmware Upgrades Aug 29, 22:00 - Aug 30, 05:00 BST
We will be performing some essential firmware upgrades to our core network routers. We do not anticipate any impact to customers during this upgrade but connections should be considered at-risk.
Posted on Aug 21, 09:02 BST
Core Network Firmware Upgrades Sep 12, 22:00 - Sep 13, 05:00 BST
We will be performing some essential firmware upgrades to our core aggregation routers. There will be a small number of customers who may experience a brief downtime to service whilst these works progress, however, the majority of customers are not expected to see any impact.
Posted on Aug 19, 08:46 BST
Core Network Firmware Upgrades Sep 19, 22:00 - Sep 20, 05:00 BST
We will be performing some essential firmware upgrades to our core aggregation routers. There will be a small number of customers who may experience a brief downtime to service whilst these works progress, however, the majority of customers are not expected to see any impact.
Posted on Aug 19, 08:47 BST
Past Incidents
Aug 22, 2019

No incidents reported today.

Aug 21, 2019
Connectivity outage affecting customers at Hertfordshire region
Resolved - The affected connections have remained stable since service was restored this morning. We'll continue to monitor the sites.
Aug 21, 16:31 BST
Monitoring - Connectivity has been restored to the effected schools and we are working with the telco to understand the cause of the outage. We continue to monitor these sites.
Aug 21, 08:49 BST
Investigating - We are aware of an incident affecting connectivity for a number of schools within Hertfordshire. We have raised this with the telecoms provider and they are working on a resolution for this issue.
Aug 21, 08:28 BST
Aug 20, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019
Web Hosting platform unavaliable
Resolved - We have monitored the device and could see services remains stable. We will now close this incident and continue to monitor the service.
Aug 10, 02:35 BST
Monitoring - We are aware of an issue affecting one of our Linux Web Hosting server. Customers who hosted their websites on the affected server was unable to access the CPanel administration and unable to load websites. The server has been recovered and serving Websites hosted in it without any issues right now. We are closely monitoring the device.
Aug 9, 19:30 BST
Aug 9, 2019
Loss of resilience to firewall
Resolved - We have monitored the affected device and all looks stable now. As such we are closing this incident.
Aug 9, 08:53 BST
Update - We have monitored the affected device and all looks stable now. As such we are closing this incident.
Aug 9, 08:50 BST
Monitoring - The issue has been resolved and the resiliency is restored. We will continue to monitor the device to ensure stability.
Aug 8, 16:42 BST
Identified - We have identified hardware fault in one of the connected device and our engineers are coordinating with Vendor to get it resolved soon. Resilience continues to be unavailable during this period.Further updates will follow.
Aug 8, 06:14 BST
Investigating - We are aware of a fault with our resilient firewall. Resilience is at risk for services running behind this firewall. Our engineers are investigating on this.
Aug 7, 22:00 BST
SMTP feed affected for Wokingham Securemail Service
Resolved - We have monitored the affected device and all looks stable now. As such we are closing this incident.
Aug 9, 08:50 BST
Monitoring - The issue has been resolved and the resiliency is restored. We will continue to monitor the device to ensure stability.
Aug 8, 16:43 BST
Identified - We have identified a hardware fault on the connected device and our engineers are coordinating with Vendor to get it resolved soon. Resilience to Wokingham Securemail servers continue to be unavailable during this period.Further updates will follow.
Aug 8, 06:23 BST
Investigating - We are aware of an issue with Wokingham Securemail mail servers. SMTP service may be interrupted. Our Engineers working to resolve the issue.
Aug 7, 21:44 BST
DNS - planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 9, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 03:00 BST
Scheduled - We will be performing maintenance on our DNS infrastructure on Friday 09th August 2019 at 03:00 to 06:00 BST. We are not anticipating any downtime during this maintenance. This maintenance is required in order to keep our systems secure and up-to-date.
Jul 25, 09:16 BST
Aug 8, 2019
DNS - planned maintenance
Completed - The scheduled maintenance has been completed.
Aug 8, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 03:00 BST
Scheduled - We will be performing maintenance on our DNS infrastructure on Thursday 08th August 2019 03:00 to 06:00 BST. We are not anticipating any downtime during this maintenance. This maintenance is required in order to keep our systems secure and up-to-date.
Jul 25, 09:15 BST
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