Internet browsing issue for FTTP/FTTC customers

Incident Report for RM Internet & E-safety

Resolved

We have monitored the service and confirmed that there has been no further performance degradation. Our telecommunication partner have confirmed the issue has been resolved within their network.

Posted Apr 19, 2024 - 10:06 BST

Monitoring

Our Telecommunication partner have confirmed that they have identified the root cause and the issue has been resolved. It appears that the service is now stable, and we will continue the monitoring.

Posted Apr 18, 2024 - 14:22 BST

Investigating

We are aware of an internet browsing issue affecting a small number of customers using FTTP connections. We are coordinating with our Telecommunication partner to fix the issue.

Posted Apr 18, 2024 - 13:07 BST

This incident affected: RM Connectivity.

What is RM SafeClix?