Service Disruption – Internet Connectivity Across Multiple Customer Site
Incident
Report for RM Internet & E-safety
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Monitoring
The internet connectivity issue affecting multiple customer sites has now been resolved, and services have been restored.
Our investigation identified a DNS configuration issue that prevented the successful validation of DNS records, resulting in the disruption to connectivity.
The necessary configuration has been corrected, and services are now operating as expected.
We apologise for the inconvenience caused and thank you for your patience and understanding while our technical teams worked to resolve the issue.
Our investigation identified a DNS configuration issue that prevented the successful validation of DNS records, resulting in the disruption to connectivity.
The necessary configuration has been corrected, and services are now operating as expected.
We apologise for the inconvenience caused and thank you for your patience and understanding while our technical teams worked to resolve the issue.
Update
We are currently aware of an internet connectivity issue affecting multiple customer sites, resulting in a loss of access to internet-dependent services.
Our technical teams are investigating the issue as a priority and working to establish the root cause and restore connectivity as quickly as possible.
We apologise for the disruption and inconvenience this is causing.
Further updates will be provided as more information becomes available.
Our technical teams are investigating the issue as a priority and working to establish the root cause and restore connectivity as quickly as possible.
We apologise for the disruption and inconvenience this is causing.
Further updates will be provided as more information becomes available.
Update
The Internet using RM DNS forwarder not working for some customers who are using explicit proxy addresses.
Investigating
The Internet using RM DNS not working for the customers using explict proxy addresses.
This incident affects: DNS.
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