Delay processing browsing logs and issuing safeguarding alerts

Incident Report for RM Internet & E-safety

Resolved

Issue resolved.
Posted May 20, 2026 - 14:17 BST

Update

Issue resolved. Delayed logs have been processed and any safeguarding alerts issued.
Posted May 20, 2026 - 14:14 BST

Monitoring

There is currently a delay in processing browsing logs and issuing safeguarding alerts. We expect this to resolve imminently and will update again as soon as this is the case.
Posted May 20, 2026 - 14:09 BST
This incident affected: Web Filtering (SafetyNet Plus, SafetyNet Plus Transparent Module).
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