RM SafetyNet Policies applied with incorrect timings

Incident Report for RM Internet & E-safety

Identified

Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.

Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.

Posted May 01, 2026 - 10:47 BST

This incident affects: Web Filtering (SafetyNet Plus, SafetyNet Plus Transparent Module).

RM SafetyNet Policies applied with incorrect timings

Identified

What is RM SafeClix?