Issues with SafetyNet Browsing This Morning
Monitoring - We have identified the root cause and have now resolved the issue. Should you continue to encounter issues, please log these via your normal support channels. We will continue to monitor performance throughout the day.
Sep 15, 2025 - 08:51 BST
Investigating - We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.
Sep 15, 2025 - 08:27 BST
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Major Outage
SafetyNet Plus Major Outage
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Webhosting - Planned Maintenance Sep 29, 2025 01:00-06:30 BST

We will be performing maintenance on our Windows Web Hosting platform on 29th September, 2025 between 01:00 AM BST and 06:30 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time
Posted on Sep 17, 2025 - 16:51 BST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

Unresolved incident: Issues with SafetyNet Browsing This Morning.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 BST
Update - Due to unforeseen circumstances we have had to change the delivery timeline of this maintenance. We will communicate a revised timeline at a later stage.
Sep 11, 11:36 BST
Scheduled - On Thursday, September 11th 2025, We will be performing planned maintenance work on RM Safetynet AdminUI. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 3, 15:12 BST
Sep 11, 2025
Sep 10, 2025
Performance issue affecting Safetynet browsing for the Youtube/ChatGPT for the SWGFL customers
Resolved - We have confirmed that the issue identified with SafetyNet Filtering for SWGFL customers has now been resolved.

If you continue to experience further issues, please log these via your normal support channels.
Sep 10, 10:31 BST
Update - Browsing performance is restored. We will continue to monitor the service.
Sep 8, 12:00 BST
Investigating - We are aware of a degraded performance issue for SWGFL customers. Our engineers are currently investigating and will provide a further update shortly.
Sep 8, 11:19 BST
SafetyNet Go - Updates
Resolved - We have confirmed through extensive usage that no further issues have been identified with the new V3 extension.

Should you encounter any further issues, please log this via your normal support channels
Sep 10, 10:27 BST
Update - We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.
Jul 14, 16:35 BST
Update - We have identified an issue where browsing history is not being shown in reports.
There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown.
A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.
Jun 30, 08:33 BST
Update - The new EDGE extension is now available.

This extension auto-updates so you will now see the V3 version of the extension in use on your devices.
If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.
Jun 27, 11:59 BST
Monitoring - Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working.

The new CHROME extension will be available from Monday 30th June.
You need to upgrade to this extension before the 26th July, otherwise your extension will stop working.
The help guides for the new CHROME extension can be found here - https://rmsafetynet.helpdocsonline.com/safetynet-go-manifest-v3-extension-upgrades

We will be updating the status page to confirm when the EDGE extension is ready for you to upgrade to.
Jun 25, 10:25 BST
Sep 9, 2025

No incidents reported.

Sep 8, 2025
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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