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Monitoring - We have identified the root cause and have now resolved the issue. Should you continue to encounter issues, please log these via your normal support channels. We will continue to monitor performance throughout the day.
Sep 15, 2025 - 08:51 BST
Investigating - We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.
Sep 15, 2025 - 08:27 BST
RM Connectivity
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Operational
South West Connectivity
Operational
Bath & N.E. Somerset
Operational
Bournemouth
Operational
Bristol
Operational
Cornwall
Operational
Devon
Operational
Dorset
Operational
Gloucestershire
Operational
N. Somerset
Operational
Plymouth
Operational
Poole
Operational
Somerset
Operational
South Gloucestershire
Operational
Swindon
Operational
Torbay
Operational
Wiltshire
Operational
South East Connectivity
Operational
DNS
Operational
Email
Operational
SMTP Store & Forward
Operational
SSL Connect
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Operational
Web Filtering
Major Outage
SafetyNet Plus
Major Outage
SafetyNet Plus Transparent Module
Operational
Web Hosting
Operational
Voice Services
Operational
Hosted Voice
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2025
No incidents reported today.
Sep 15, 2025
Unresolved incident: Issues with SafetyNet Browsing This Morning.
Completed -
The scheduled maintenance has been completed.
Sep 12, 05:30 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 BST
Update -
Due to unforeseen circumstances we have had to change the delivery timeline of this maintenance. We will communicate a revised timeline at a later stage.
Sep 11, 11:36 BST
Scheduled -
On Thursday, September 11th 2025, We will be performing planned maintenance work on RM Safetynet AdminUI. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Sep 3, 15:12 BST
Resolved -
We have confirmed that the issue identified with SafetyNet Filtering for SWGFL customers has now been resolved.
If you continue to experience further issues, please log these via your normal support channels.
Sep 10, 10:31 BST
Update -
Browsing performance is restored. We will continue to monitor the service.
Sep 8, 12:00 BST
Investigating -
We are aware of a degraded performance issue for SWGFL customers. Our engineers are currently investigating and will provide a further update shortly.
Sep 8, 11:19 BST
Resolved -
We have confirmed through extensive usage that no further issues have been identified with the new V3 extension.
Should you encounter any further issues, please log this via your normal support channels
Sep 10, 10:27 BST
Update -
We are aware of page loading issues when using the V3 extension for SafetyNetGo using Chrome version 103. We are continuing to investigate this issue.
Jul 14, 16:35 BST
Update -
We have identified an issue where browsing history is not being shown in reports.
There was an issue with a delay in logs showing in the Browsing Reports which prevented these from being shown.
A fix has been deployed to show all data from the 26th-28th June and a fix is being deployed shortly to ensure all data from the 29th onwards shows. There is no action required by customers.
Jun 30, 08:33 BST
Update -
The new EDGE extension is now available.
This extension auto-updates so you will now see the V3 version of the extension in use on your devices. If you cannot see the extension updated, please reboot the devices and this will ensure the update happens.
Jun 27, 11:59 BST
Monitoring -
Google is making a mandatory change that affects all Chrome and Edge extensions – moving from Manifest V2 to Manifest V3. In simple terms, this means the way extensions are built is changing, and we’re updating SafetyNet Go to match. If the extension isn’t updated, your SafetyNet Go filtering will stop working.