RM Internet & E-safety Status

Investigating - We are aware of an issue affecting users of the SafetyNet Captive Portal. We are currently investigating and will provide further updates when available.
Oct 17, 2025 - 16:51 BST

RM Connectivity Operational

South West Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

South East Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Degraded Performance

SafetyNet Plus Degraded Performance

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Unresolved incident: Issues with SafetyNet Captive Portal.

Oct 16, 2025

RM SafetyNet Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 23:59 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:00 BST

Scheduled - On Thursday, October 16th 2025, We will be performing planned maintenance work on RM Safetynet Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 16, 13:01 BST

Oct 15, 2025

RM SafetyNet Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 BST

Scheduled - On Tuesday, October 14th 2025, We will be performing planned maintenance work on RM SafetyNet Admin Website. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 6, 12:34 BST

Oct 14, 2025

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

RM SafetyNet Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 BST

Scheduled - On Thursday, October 9th 2025, We will be performing planned maintenance work on RM SafetyNet AdminUI. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Oct 6, 09:30 BST

Oct 9, 2025

Oct 8, 2025

Issues with SafetyNet Browsing This Morning

Resolved - This issue is now resolved.
Oct 8, 11:03 BST

Update - We have continued to monitor performance of SafetyNet throughout the week and will continue to do so throughout the start of the coming week. Should you experience any issues, please continue to log these through your usual support channels.
Sep 19, 14:29 BST

Monitoring - We have identified the root cause and have now resolved the issue. Should you continue to encounter issues, please log these via your normal support channels. We will continue to monitor performance throughout the day.
Sep 15, 08:51 BST

Investigating - We are aware of an issue affecting users browsing the internet using SafetyNet this morning. We are currently investigating and will provide further updates when available.
Sep 15, 08:27 BST

Issues browsing with SafetyNet

Resolved - During routine Microsoft-owned patching and maintenance activity, the underlying infrastructure hosting our containers was restarted. This restart caused the containers to fail, leading to service disruption. The issue is now resolved and we will continue to monitor the service
Oct 8, 10:59 BST

Oct 7, 2025

Past Incidents

What is RM SafeClix?