All Systems Operational

RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 11, 2025

No incidents reported today.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Firewall Upgrade
Completed - The scheduled maintenance has been completed.
Jun 5, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 BST
Scheduled - We will be performing some software upgrades to our central firewall service. Due to the resilient nature of the network, we are expecting any impact to be minimal.

To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 3rd at 9AM until Friday 6th at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
May 1, 16:08 BST
Jun 4, 2025
Sync of user data from RM Unify to RM Safetynet may have been interrupted for some customers
Resolved - This issue is resolved.
Jun 4, 07:52 BST
Monitoring - We believe that all delays have now been eliminated and syncs should now occur within normal timescales.
Apr 29, 13:50 BST
Investigating - At this stage of our investigation of the issue we can see that there is a delay in the sync, but we do expect all data (including password changes) to be synced eventually. We are working on reducing and eliminating the delay just now.
Apr 29, 12:34 BST
Update - Some customers are still experiencing this issue. We are investigating just now and will update again when we can provide more information.
Apr 28, 16:43 BST
Monitoring - This morning we found an issue with the sync of user data from RM Unify to RM Safetynet, including password changes. We have already implemented a fix for this and we are now monitoring to ensure that the issue is resolved.
Apr 28, 11:03 BST
Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

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