Various issues browsing the SafetyNet Admin site
Identified - Customers may experience various issues with the admin site, for example: pages may refresh constantly, browsing reports may fail to load, bandwidth data may not be available. These issues have occurred after a new release of the site last night and we are in the process of rolling this back now. During the rollback a variety of other issues may be seen including that the SafetyNet tile in RM Unify will not redirect to the admin site. We will update this once the rollback is complete.
Apr 02, 2025 - 10:19 BST
RM Connectivity ? Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

RM SafetyNet - Planned Maintenance Apr 2, 2025 20:00 - Apr 3, 2025 04:00 BST

We will be carrying out planned maintenance on RM Safetynet Infrastructure on 2nd April 2025 from 20:00 to 3rd April 04:00. We do not anticipate any impact on the performance or availability during the maintenance.
Posted on Mar 17, 2025 - 05:46 GMT

DNS - Planned Maintenance Apr 7, 2025 00:05-06:00 BST

We will be performing maintenance on our DNS infrastructure on 7th April 2025 from 00:05 to 06:00 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Posted on Mar 24, 2025 - 16:33 GMT

DNS - Planned Maintenance Apr 9, 2025 00:05-06:00 BST

We will be performing maintenance on our DNS infrastructure on 9th April 2025 from 00:05 to 06:00 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Posted on Mar 24, 2025 - 16:33 GMT
Apr 2, 2025
RM SafetyNet - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 04:00 BST
Scheduled - On Wednesday, April 2nd 2025, We will be performing planned maintenance work on RM Safetynet Admin website and Background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 26, 10:16 GMT
Some SafetyNet Email Alerts Have Been Delayed
Resolved - This issue is resolved now, all alert emails are being sent as expected.
Apr 2, 09:06 BST
Monitoring - We are aware of an issue with email alerts being delayed. Our teams have resolved the issue and the majority of alerts have now been sent - any outstanding alerts will be pushed out manually.
During this time, all alerts were and continue to be available within the alert log table shown in the SafetyNet Admin Pages.
Mar 24, 08:25 GMT
RM SafetyNet - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 BST
Scheduled - We will be carrying out planned maintenance on RM Safetynet Infrastructure on1st April 2025 from 20:00 to 2nd April 04:00. We do not anticipate any impact on the performance or availability during the maintenance. This maintenance is required to keep our systems secure and up-to-date.
Mar 17, 05:45 GMT
Apr 1, 2025
Mar 31, 2025
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:00 BST
Scheduled - We will be performing maintenance on our DNS and Email relay servers on 30th March 2025 from 20:00 to 31st March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 09:44 GMT
Mar 30, 2025
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 08:00 GMT
Update - We will be performing maintenance on our DNS and Email relay servers on 29th March 2025 from 20:00 to 30th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 16:25 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on 29th March 2025 from 20:00 to 30th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 09:42 GMT
Mar 29, 2025
Mar 28, 2025
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 20:00 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on Wednesday 27th March 2025 from 20:00 to 28th March 2025 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 09:49 GMT
Mar 27, 2025
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
DNS and Email relay - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 GMT
Update - We will be performing maintenance on our DNS and Email relay servers on 23rd March 2025 from 20:00 to 24th March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 14, 16:25 GMT
Scheduled - We will be performing maintenance on our DNS and Email relay servers on 23rd March 2024 from 20:00 to 24th March 04:00 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 10, 12:19 GMT
Mar 23, 2025
Change of password may result in proxy prompting for credentials
Resolved - We have been monitoring this issue closely for over 3 weeks, and in that time we have not found any more cases with similar symptoms that have not been shown to have a different cause. We are confident now that this issue is resolved.
Mar 23, 11:54 GMT
Monitoring - A change was made overnight 27th-28th February 2025 that is intended to resolve this issue. We are monitoring this closely just now.
Feb 28, 11:52 GMT
Update - Due to additional mitigations we have in place these symptoms should be seen much more rarely, and delays to the resolution of the issue when seen should be significantly shortened (during normal school hours).
Feb 18, 13:32 GMT
Identified - Some customers may experience an issue with resetting user passwords. Updating the password can result in the user subsequently being prompted for credentials when trying to access the internet. Neither old nor new password will work when entered, and there is no way to work around the issue. For each affected user this will resolve itself in time with no further action required, but there may be a delay of up to 1 day. We are investigating the root cause of the issue and we are looking at improving our mitigation of it by reducing the length of the possible delay.
Feb 12, 13:34 GMT
Mar 22, 2025

No incidents reported.

Mar 21, 2025
Webhosting - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 GMT
Scheduled - We will be performing maintenance on our Windows Web Hosting platform on Friday 21st March, 2025 between 1:00 AM and 07:00 AM. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time
Mar 19, 10:22 GMT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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