Issue with user proxy connectivity in RM Safetynet

Incident Report for RM Internet & E-safety

Resolved

The issue has been confirmed as resolved and service has returned to normal.As such we are closing the Incident.

Posted Jun 26, 2017 - 09:08 BST

Update

The services have remained stable overnight. Our engineers are continuing to investigate the root cause.

Posted Jun 20, 2017 - 06:15 BST

Update

Internet browsing for customers using User Based Filtering has returned to normal. Our Engineers will closely monitor the servers until the Root Cause Analysis is complete.

Posted Jun 19, 2017 - 11:49 BST

Investigating

We are aware of an issue affecting internet browsing for some of our customers with user based filtering. Our engineers are working with high priority to resolve the issue

Posted Jun 19, 2017 - 09:00 BST

This incident affected: Web Filtering (SafetyNet Plus).

What is RM SafeClix?