Degraded performance in SXGfL Firewall Service
Incident
Report for RM Internet & E-safety
Resolved
We have monitored the affected services and all looks stable now. As such we are closing this incident.
Update
We have monitored the services and it remains stable. We will continue to monitor the device to ensure stability.
Monitoring
We have added the module back and all services are back to normal. We will continue to monitor the device to ensure stability.
Update
The impacted module has been rebooted and behavior seems to be normal. We will add the module back to service tonight. We are further coordinating with vendor to identify the root cause.
Update
Our on-site engineer has removed the faulty module from the switch. We are coordinating with the vendor for a permanent fix.
Update
Our engineer is now at datacenter and is further troubleshooting the issue in cordination with the vendor. Further updates will be provided in due course.
Identified
Our engineer will visit the datacenter today to check the device fault and we will further coordinate with the vendor. Further updates will be provided in due course.
Update
Our engineers are actively coordinating with the vendor to get it resolved soon. Further updates will be provided in due course.
Investigating
We have identified a faulty module in one of our core switches. Resiliency is affected for firewall traffic. Due to this customers may experience a performance degradation. We have our engineers actively working on it.
This incident affected: SWGfL Connectivity (Bath & N.E. Somerset, Bournemouth, Bristol, Cornwall, Devon, Dorset, Gloucestershire, N. Somerset, Plymouth, Poole, Somerset, South Gloucestershire, Swindon, Torbay, Wiltshire) and SEGfL Connectivity.
What is RM SafeClix?
