RM Internet & E-safety Status

Performance degradation for a limited subset of customers

Update - We are continuing to monitor the performance of the service and have seen no degraded performance in the past 48 hours.
We are still diagnosing the root cause of the issue with the vendor and will share further details when we know more.
Mar 26, 2024 - 16:21 GMT

Update - There was a small disruption to the service for some customers between 13:00pm and 13:45pm today, otherwise the service has been stable. We are implementing emergency changes as suggested by the vendor this evening to stabilize further and will continue to monitor the service performance.
Mar 19, 2024 - 16:48 GMT

Update - We are continuing the monitor performance of the service today, alongside working with the vendor to understand the root cause of the issues experienced last week.

We will provide further updates once we know more.
Mar 18, 2024 - 14:57 GMT

Update - Over the last 24 hours we have been investigating and responding to a significant incident across our broadband estate.

This has impacted on a number of our customers and manifested as degraded or intermittent internet performance.

We are fully engaged with our industry partners in the investigation and resolution of this issue and have taken advice on mitigations.

Following implementation of some of these mitigations today we have seen an improvement in performance and will continue to implement further mitigations over the weekend as advised by our partners .

We will continue to update our systems status page and will send out further communication on Monday as to the status of the service.

We recognise the criticality of secure, reliable internet access for our customers and continue to take the steps necessary to deliver this.
Mar 15, 2024 - 17:09 GMT

Monitoring - After extensive troubleshooting with the vendor, we have applied some configuration changes to mitigate the impact of this incident - the service is currently stable and performing as expected.

We will continue to monitor this service closely over the coming 24 hours and apply any other recommended updates as advised by the vendor.
Mar 15, 2024 - 14:33 GMT

Investigating - We are aware of further performance issues this morning for a small subset of RM Connectivity Customers.

We are currently investigating the root cause with the vendor and will provide further updates once we know more.
Mar 15, 2024 - 11:42 GMT

Monitoring - The service is currently stable and we will continue to monitor the performance over the next 24 hours to identify root cause of the issue.
Mar 14, 2024 - 16:00 GMT

Update - We are continuing to investigate the cause of this issue and are putting in place mitigations to prevent further impact.

We will provide further updates once we know more.
Mar 14, 2024 - 14:01 GMT

Investigating - We are aware of some periodic performance issues for a small subset of RM Connectivity Customers.

We are currently investigating the root cause and will provide further updates once we know more.
Mar 14, 2024 - 11:22 GMT

RM Connectivity Operational

SWGfL Connectivity Operational

Bath & N.E. Somerset Operational

Bournemouth Operational

Bristol Operational

Cornwall Operational

Devon Operational

Dorset Operational

Gloucestershire Operational

N. Somerset Operational

Plymouth Operational

Poole Operational

Somerset Operational

South Gloucestershire Operational

Swindon Operational

Torbay Operational

Wiltshire Operational

SEGfL Connectivity Operational

DNS Operational

Email Operational

SMTP Store & Forward Operational

SSL Connect Operational

Web Filtering Operational

SafetyNet Plus Operational

SafetyNet Plus Transparent Module Operational

Web Hosting Operational

Voice Services Operational

Hosted Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

RM SafetyNet - Planned Maintenance Apr 21, 2024 00:00-06:30 BST

On April 21st 00:00 - 06:30, we will be performing planned maintenance work on RM SafetyNet. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 17, 2024 - 09:13 BST

RM SafetyNet Planned Maintanence Apr 21, 2024 00:00-06:30 BST

On Sunday April 21th, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 19, 2024 - 18:06 BST

RM SafetyNet Planned Maintanence Apr 22, 2024 00:00-06:30 BST

On Monday April 22nd, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 19, 2024 - 18:11 BST

RM SafetyNet Planned Maintanence Apr 23, 2024 00:00-06:30 BST

On Tuesday April 23rd, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 19, 2024 - 18:11 BST

RM SafetyNet - Planned Maintenance Apr 23, 2024 00:00-06:30 BST

On April 23rd 00:00 - 06:30, we will be performing planned maintenance work on RM SafetyNet. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 17, 2024 - 09:13 BST

RM SafetyNet - Planned Maintenance Apr 25, 2024 19:00-23:59 BST

On April 25th 19:00 - 23:59, we will be performing planned maintenance work on RM SafetyNet. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 16, 2024 - 10:48 BST

RM SafetyNet Planned Maintanence Apr 26, 2024 02:00-06:00 BST

On Friday April 26th, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Posted on Apr 19, 2024 - 13:17 BST

DNS - Planned Maintenance Apr 28, 2024 19:00-23:59 BST

We will be performing maintenance on our DNS infrastructure on 28th April 2024 from 19:00 to 23:59 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Posted on Apr 16, 2024 - 10:37 BST

DNS - Planned Maintenance Apr 30, 2024 00:00-06:30 BST

We will be performing maintenance on our DNS infrastructure on 30th April 2024 from 00:00 to 06:30 BST. We are not anticipating any downtime during this maintenance. This maintenance is required to keep our systems secure and up-to-date.
Posted on Apr 16, 2024 - 10:49 BST

Past Incidents

Apr 20, 2024

No incidents reported today.

Apr 19, 2024

Internet browsing issue for FTTP/FTTC customers

Resolved - We have monitored the service and confirmed that there has been no further performance degradation. Our telecommunication partner have confirmed the issue has been resolved within their network.
Apr 19, 10:06 BST

Monitoring - Our Telecommunication partner have confirmed that they have identified the root cause and the issue has been resolved. It appears that the service is now stable, and we will continue the monitoring.
Apr 18, 14:22 BST

Investigating - We are aware of an internet browsing issue affecting a small number of customers using FTTP connections. We are coordinating with our Telecommunication partner to fix the issue.
Apr 18, 13:07 BST

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 19, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 BST

Scheduled - On April 19th 00:00 - 06:30, we will be performing planned maintenance work on RM SafetyNet. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 17, 09:12 BST

Apr 18, 2024

Apr 17, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 00:00 BST

Scheduled - On 17th April, we will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this window.
Apr 7, 11:17 BST

RM SafetyNet Planned Maintanence

Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 01:00 BST

Scheduled - On Wednesday April 17th, 2024, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 15, 13:22 BST

Apr 16, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 BST

Scheduled - On Tuesday April 16th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 15, 13:14 BST

Apr 15, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 15, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 00:00 BST

Scheduled - On 15th April, we will be performing planned maintenance work on the RM Safetynet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this window.
Apr 7, 11:16 BST

Apr 14, 2024

No incidents reported.

Apr 13, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 13, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 BST

Scheduled - On 13th April , we will be performing planned maintenance work on the RM SafetyNet Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this window.
Apr 7, 11:15 BST

Apr 12, 2024

Core Network Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 BST

Scheduled - As part of the continuous improvement of our connectivity service, we will be performing some upgrades to our core network over the Easter period to increase security, capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Mar 21, 09:23 GMT

Apr 11, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 BST

Scheduled - On Thursday April 11th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 10, 18:53 BST

Apr 10, 2024

No incidents reported.

Apr 9, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 01:00 BST

Scheduled - On Tuesday April 9th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 5, 08:41 BST

Apr 8, 2024

DNS and Email relay - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:05 BST

Scheduled - We will be performing maintenance on our DNS and Email relay servers on Monday 8th April 2024 from 00:05 to 06:30 BST. We are not anticipating any downtime for the service during this work. This maintenance is required to keep our systems secure and up-to-date.
Mar 20, 08:55 GMT

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 BST

Scheduled - On Monday April 8th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 5, 08:41 BST

Apr 7, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 01:00 BST

Scheduled - On Sunday April 7th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 5, 08:40 BST

Apr 6, 2024

RM SafetyNet - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:00 BST

Scheduled - On Saturday April 6th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Apr 2, 12:07 BST

What is RM SafeClix?