Issue affecting the reporting dashboard in RM SafetyNet

Incident Report for RM Internet & E-safety

Resolved

We have monitored the service and confirmed that there is no further issues reported related to this. As such we are closing this incident.

Posted Feb 25, 2019 - 11:48 GMT

Monitoring

This issue has been resolved now. The browsing reports restoration has completed and the service is now running as expected. We will continue to monitor the service.

Posted Feb 25, 2019 - 05:14 GMT

Update

We are continuing to restore browsing reports from Friday. Restoration is currently 80% complete.

Posted Feb 18, 2019 - 16:24 GMT

Update

Restoration of browsing reports from Friday 8th,2019 till Thursday 14th,2019 is still in progress. Further updates will be provided in due course.

Posted Feb 18, 2019 - 08:34 GMT

Update

Recent browsing reports are getting displayed in RM SafetyNet administration interface. Restoration of browsing report from Friday 8th, 2019 is still in progress.

Posted Feb 15, 2019 - 12:05 GMT

Identified

We have applied a fix to restore the recent Browsing Reports in RM SafetyNet administration interface. We are actively working on to restore Browsing Reports from Friday 8th, 2019

Posted Feb 14, 2019 - 16:06 GMT

Update

We are continuing to investigate this issue.

Posted Feb 14, 2019 - 10:32 GMT

Update

We are continuing to investigate this issue.

Posted Feb 14, 2019 - 10:32 GMT

Investigating

We are aware of an issue affecting the reporting dashboard where browsing reports from Friday 8th, 2019 are not getting displayed in RM SafetyNet administration interface. Our engineers are investigating this issue with highest priority.

Posted Feb 14, 2019 - 09:11 GMT

This incident affected: Web Filtering (SafetyNet Plus).

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