Update - We are continuing the monitor performance of the service today, alongside working with the vendor to understand the root cause of the issues experienced last week.

We will provide further updates once we know more.

Mar 18, 2024 - 14:57 GMT
Update - Over the last 24 hours we have been investigating and responding to a significant incident across our broadband estate.

This has impacted on a number of our customers and manifested as degraded or intermittent internet performance.

We are fully engaged with our industry partners in the investigation and resolution of this issue and have taken advice on mitigations.

Following implementation of some of these mitigations today we have seen an improvement in performance and will continue to implement further mitigations over the weekend as advised by our partners .

We will continue to update our systems status page and will send out further communication on Monday as to the status of the service.

We recognise the criticality of secure, reliable internet access for our customers and continue to take the steps necessary to deliver this.

Mar 15, 2024 - 17:09 GMT
Monitoring - After extensive troubleshooting with the vendor, we have applied some configuration changes to mitigate the impact of this incident - the service is currently stable and performing as expected.

We will continue to monitor this service closely over the coming 24 hours and apply any other recommended updates as advised by the vendor.

Mar 15, 2024 - 14:33 GMT
Investigating - We are aware of further performance issues this morning for a small subset of RM Connectivity Customers.

We are currently investigating the root cause with the vendor and will provide further updates once we know more.

Mar 15, 2024 - 11:42 GMT
Monitoring - The service is currently stable and we will continue to monitor the performance over the next 24 hours to identify root cause of the issue.
Mar 14, 2024 - 16:00 GMT
Update - We are continuing to investigate the cause of this issue and are putting in place mitigations to prevent further impact.

We will provide further updates once we know more.

Mar 14, 2024 - 14:01 GMT
Investigating - We are aware of some periodic performance issues for a small subset of RM Connectivity Customers.

We are currently investigating the root cause and will provide further updates once we know more.

Mar 14, 2024 - 11:22 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 08, 2024 - 19:00 GMT
Scheduled - As part of our continuous improvements to our connectivity service, we will be migrating some of our leased line customers to new infrastructure.

The migrations will be performed out of core hours between 7PM and 11PM BST and services should be considered at-risk within the maintenance window. Due to the resilient nature of our network, any impact is expected to be minimal.

Feb 8, 2024 19:00 - Mar 29, 2024 23:00 GMT
RM Connectivity ? Degraded Performance
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect ? Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing planned maintenance on our Linux Web Hosting Servers on 02/04/2024 between 12.30 AM and 6.00 AM. There will be a short period of downtime during the maintenance window and the sites might not be accessible during this period.
Posted on Mar 18, 2024 - 05:10 GMT
We will be performing planned maintenance on our Linux Web Hosting Servers on 04/04/2024 between 12.30 AM and 6.00 AM. There will be a short period of downtime during the maintenance window and the sites might not be accessible during this period.
Posted on Mar 18, 2024 - 05:20 GMT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Performance degradation for a limited subset of customers.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 19:00 GMT
Scheduled - We will be carrying out emergency network maintenance between 19:00 and 23:00 on Friday 15 March 2024. We do not anticipate any customer impact during this change.
Mar 15, 15:11 GMT
Completed - The scheduled maintenance has been completed.
Mar 15, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 GMT
Scheduled - We will be performing a maintenance activity on one of our windows Web-hosting servers on 15th March 01:00 to 06:00. There will be service interruption during the maintenance period. All the websites hosted on the servers won't be available for a short period of time.
Mar 7, 09:19 GMT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 GMT
Scheduled - On Thursday March 14th 01:00 - 06:00, we will be performing planned maintenance work on RM SafetyNet service. A brief period of downtime to the services may occur within the maintenance window, but due to the resilient nature of the infrastructure, any impact is expected to be minimal.
Mar 12, 15:11 GMT
Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 03:00 GMT
Scheduled - We will be performing some upgrades to the RM SafetyNet background services. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network, any impact is expected to be minimal.
Mar 1, 10:40 GMT
Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 05:00 GMT
Scheduled - As part of the continuous improvement of our connectivity service we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime for SSL Connect users may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Feb 27, 14:23 GMT
Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.