All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Telecity power maintenance Sep 27, 20:00-22:00 BST
On Tuesday 27th September we will be replacing one power distribution unit in the Telecity Data Centre. We do not anticipate any impact to any RM services.
Posted on Sep 13, 10:21 BST
RM SafetyNet - Planned Maintenance Sep 28, 04:30-06:30 BST
On Wednesday 28th September we will be performing planned maintenance work on the RM SafetyNet administration interface. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Posted on Sep 14, 15:20 BST
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016
Completed - The scheduled maintenance has been completed.
Sep 23, 02:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 22:00 BST
Scheduled - As part of the on going improvements to our core network, we will be migrating across a number of customer circuits. This small technical change will result in a loss of connectivity for around 10 minutes per customer. The circuits will be shifted in batches over several nights between 10pm and 2am. This change is the second part of two required to migrate Bournemouth and Poole connections into our new core network.
Aug 18, 16:50 BST
Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016
Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 20:01 BST
Scheduled - We will be performing some out of hours maintenance work on our core network. This work will have the following effects on customers
• During the maintenance work we will be suspending inbound e-mail delivery to the RM core network. This will cause the sending mail servers to queue the e-mails for re-delivery. The total outage time for the suspension of e-mail delivery will be less than 30 minutes.
• During the maintenance work there is the possibility that authentication of xDSL connections (FTTC, and ADSL) will be briefly unavailable – up to 15 minutes. This does not affect active xDSL connections.
Aug 31, 12:31 BST
Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016
Resolved - The process to re-enable updates to the RM SafetyNet filtering service took place successfully overnight. Filtering policy changes made within the administration interface are therefore now taking effect as usual.

Our monitoring has confirmed that this issue is now resolved.
Sep 16, 09:22 BST
Monitoring - We have confirmed that the RM SafetyNet administration interface is now fully accessible. Microsoft have also provided confirmation that the underlying Microsoft Azure global network incident has now been resolved within Europe.

Our engineers are continuing to monitor the service, and as a precaution any changes to filtering policy made within the administration interface will not currently be taking immediate effect. We will be re-enabling normal updates to the filtering service overnight and will provide a further status update once this has taken place.
Sep 15, 16:47 BST
Update - We have confirmed that the ongoing intermittent issues affecting access to the RM SafetyNet administration interface are due to a global network incident affecting the Microsoft Azure platform.

This issue does not affect web browsing, however any changes to filtering policy made within the administration interface will not currently be taking immediate effect.

Our engineers are continuing to investigate this as a priority. Further updates will follow within the next 60 minutes.
Sep 15, 15:19 BST
Identified - We are aware of an incident that may be causing intermittent errors when accessing the RM SafetyNet administration interface due to an outage affecting the Microsoft Azure cloud platform in Europe. Our engineers are investigating this as a priority. Further updates will follow within the next 60 minutes.
Sep 15, 14:00 BST
Sep 15, 2016
Resolved - The service has stayed stable since Tuesday as such we will now close this incident.
Sep 15, 16:13 BST
Monitoring - Last night's move back to the main connection was successful. Our testing showed no evidence of the issue that was previously causing performance issues. We will continue to monitor the situation closely.
Sep 13, 08:08 BST
Update - Friday's change to the alternative connection was successful. Over the weekend we have worked with Virgin Media to complete a physical check of the connection. We will be moving back to the main connection tonight at 22:00. Users may experience a brief internet outage at 22:00 when we re-route the traffic.
Sep 12, 11:40 BST
Update - We believe the performance issues being experienced are due to an issue in the Virgin Media network. We will be working with Virgin Media to carry out some intrusive testing to investigate the fault. So that we can complete these tests we will re-route Devon traffic through an alternative connection. This change is planned for 20:00 tonight and our investigation will begin shortly after. Further updates will follow once we have the results of the investigation. Users may experience a brief internet outage at 20:00 when we re-route the traffic.
Sep 9, 13:46 BST
Investigating - We are aware of an incident causing slow browsing speeds to a number of schools in Devon. Our engineers are investigating this as a priority. Further updates will follow within the next 60 minutes.
Sep 9, 12:11 BST
We are aware of an incident that may be causing intermittent errors when accessing the RM SafetyNet administration interface due to an outage affecting the Microsoft Azure cloud platform in Europe. Our engineers are investigating this as a priority. Further updates will follow within the next 60 minutes.
Sep 15, 15:57 BST
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 BST
Scheduled - We will be performing some out of hours maintenance work on our core network. This work will have the following effects on customers
• During the maintenance work we will be suspending inbound e-mail delivery to the RM core network. This will cause the sending mail servers to queue the e-mails for re-delivery. The total outage time for the suspension of e-mail delivery will be less than 30 minutes.
• During the maintenance work there is the possibility that authentication of xDSL connections (FTTC, and ADSL) will be briefly unavailable – up to 15 minutes. This does not affect active xDSL connections.
Aug 31, 12:30 BST
Sep 12, 2016
Resolved - We have monitored the servers and no further issues have been identified. Mail flow is normal as expected and as such the incident stands closed.
Sep 12, 09:21 BST
Monitoring - We have identified the root cause and have fixed this. Mail is now being delivered as expected through our servers. We will continue to monitor the mail servers closely.
Sep 9, 15:36 BST
Investigating - We are aware of an intermittent issue that is causing slow outbound mail delivery from our customers. We are investigating the root cause of this as a priority. Further updates will follow within the next 60 minutes.
Sep 9, 12:22 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 04:00 BST
Scheduled - We will be performing planned maintenance on the MySQL database servers for our Linux web hosting platform. There will be a brief disruption to websites hosted on the Linux Web Hosting platform during this time.This maintenance is required in order to keep our systems secure and up-to-date.
Aug 26, 13:37 BST
Sep 11, 2016

No incidents reported.