Investigating - We are currently experiencing issues with delayed email delivery to domains hosted on the Microsoft Office 365 platform. Our engineers are checking with Microsoft to resolve this issue.
Mar 27, 16:08 BST
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Degraded Performance
Bournemouth Degraded Performance
Bristol Operational
Cornwall Degraded Performance
Devon Degraded Performance
Dorset Degraded Performance
Gloucestershire Degraded Performance
N. Somerset Degraded Performance
Plymouth Degraded Performance
Poole Degraded Performance
Somerset Degraded Performance
South Gloucestershire Degraded Performance
Swindon Degraded Performance
Torbay Degraded Performance
Wiltshire Degraded Performance
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing planned maintenance work on the RM Safetynet Transparent Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this maintenance period.
Posted on Feb 9, 12:47 BST
We will be performing planned maintenance work on the RM Safetynet Transparent Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this maintenance period.
Posted on Feb 9, 12:48 BST
SWGfL DNS Maintenance Apr 5, 20:00 - Apr 6, 00:00 BST
We will be performing maintenance to the SWGfL DNS platform between 20:00 05/04/2017 - 00:00 06/04/2017.
This work will affect
- External DNS VIPS (62.171.194.100, 62.171.194.101)
- Internal DNS VIPS (62.171.194.104, 62.171.194.105)

There is no planned outage to the DNS platform for SWGfL schools, however there may a be loss of DNS resolution for up to 5 minutes during the change
Posted on Mar 23, 09:44 BST
Past Incidents
Mar 27, 2017
Resolved - If you are seeing a red ‘Your connection is not private’ warning when accessing Google through RM SafetyNet then this may be due to the most recent Google Chrome update, which removes support for older SSL certificate types.

RM issued an updated SSL certificate earlier this year and this should be deployed to all devices that browse through RM SafetyNet’s SSL interception service. Full instructions and downloads to help deploying the certificate are available at www.rm.com/updategooglessl .
Mar 27, 14:04 BST
Monitoring - If you are seeing a red ‘Your connection is not private’ warning when accessing Google through RM SafetyNet then this may be due to the most recent Google Chrome update, which removes support for older SSL certificate types.

RM issued an updated SSL certificate earlier this year and this should be deployed to all devices that browse through RM SafetyNet’s SSL interception service. Full instructions and downloads to help deploying the certificate are available at www.rm.com/updategooglessl .
Mar 13, 12:51 BST
Resolved - We have monitored the services and no issues have been identified post maintenance we have performed last week. As such we will close this incident.
Mar 27, 10:07 BST
Monitoring - We have implemented the emergency maintenance to fix the software bug within our web filtering platform. Our engineers are still monitoring the web filtering platform to ensure stability.
Mar 21, 12:40 BST
Update - We will be implementing an emergency maintenance today to fix the software bug within our web filtering platform. We do not anticipate any downtime during the maintenance period as the devices are updated individually. Our engineers will continue monitoring the web filtering platform after the maintenance to ensure the stability.
Mar 20, 13:15 BST
Identified - Our engineers have identified a fix for a software bug within our web filtering platform which was causing some customers to see occasional slow browsing performance. Further testing and quality assurance is being carried out on the bug fix prior to rolling out the fix as soon as possible to our web filtering platform
Mar 17, 16:20 BST
Investigating - We have identified a performance issue within our core network that is affecting browsing speed for the Proxy Customers. Our engineers are working on a resolution.
Mar 17, 11:57 BST
Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 20:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Transparent Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this maintenance period.
Feb 9, 12:47 GMT
Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 20:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Transparent Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this maintenance period.
Feb 9, 12:47 GMT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 20:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet Transparent Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering during this maintenance period.
Feb 9, 12:36 GMT
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 04:00 GMT
Scheduled - We will be performing planned maintenance on our Windows Web Hosting Server on Friday 17th March 4:00 am to 6:00 am. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during this time.
Mar 2, 12:57 GMT
Mar 16, 2017
Completed - The scheduled maintenance has been completed.
Mar 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 04:00 GMT
Scheduled - We will be performing planned maintenance on our Windows Web Hosting Server on Thursday 16th March 4:00 am to 6:00 am. There will be a brief disruption to websites hosted on the Windows Web Hosting platform during this time.
Mar 2, 12:58 GMT
Mar 15, 2017

No incidents reported.

Mar 14, 2017
Resolved - No further issues have been experienced following maintenance to resolve the issue
Mar 14, 08:55 GMT
Investigating - We experienced an issue that affected browsing speed for User Proxy Customers. We have re-routed the traffic to mitigate the issue and we are working on a permanent resolution.
Mar 6, 15:42 GMT
Mar 13, 2017
Resolved - Our Engineers have identified the root cause of the SMTP Email Delivery issue and a fix was applied today morning which has fixed the problem. Since there are no further issues, the incident now stands closed.
Mar 13, 14:57 GMT
Update - We are continuing to have issues in the email delivery for SMTP customers. Our engineers are actively working to resolve this issue.
Mar 13, 09:21 GMT
Update - Email delivery for SMTP customers is back to normal. Our engineers will continue to investigate the root cause of this issue.
Mar 10, 19:30 GMT
Investigating - We are aware of an issue with Email delivery for SMTP customers.Our Engineers are actively working to resolve the issue.
Mar 10, 15:17 GMT