All Systems Operational
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Bournemouth and Poole Network Migration Aug 30, 22:00 - Aug 31, 02:00 BST
As part of the on going maintenance work going on in our core network. We require to complete a small change which will result in a loss of connectivity for around 20 minutes, this work is preparatory to a further piece that will be carried out at a later date.
Posted on Aug 8, 16:15 BST
As part of ongoing improvements we will be performing network maintenance on the SWGfL Exeter Network. During this time, connectivity may be briefly impacted.
Posted on Aug 16, 12:12 BST
Linux Webhosting-cPanel update Sep 8, 04:00-06:00 BST
We will be performing a cPanel update to the latest stable version on our Linux web hosting platform. This change contains a number of security and performance fixes and will be carried out during early morning hours. We do not anticipate any downtime during this update.
Posted on Aug 25, 14:20 BST
We will be performing planned maintenance on our Linux Web Hosting Servers on Friday 9th September 4:00 am to 6:00 am. There will be a brief disruption to websites hosted on the Linux Web Hosting platform during this time.
Posted on Aug 26, 13:35 BST
We will be performing planned maintenance on the MySQL database servers for our Linux web hosting platform. There will be a brief disruption to websites hosted on the Linux Web Hosting platform during this time.This maintenance is required in order to keep our systems secure and up-to-date.
Posted on Aug 26, 13:37 BST
Bournemouth and Poole Migration Part 2 Sep 19, 22:00 - Sep 23, 02:00 BST
As part of the on going improvements to our core network, we will be migrating across a number of customer circuits. This small technical change will result in a loss of connectivity for around 10 minutes per customer. The circuits will be shifted in batches over several nights between 10pm and 2am. This change is the second part of two required to migrate Bournemouth and Poole connections into our new core network.
Posted on Aug 18, 16:50 BST
Past Incidents
Aug 28, 2016

No incidents reported today.

Aug 27, 2016

No incidents reported.

Aug 26, 2016
Completed - The scheduled maintenance has been completed.
Aug 26, 17:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 09:01 BST
Scheduled - To ensure there are no issues with this year’s Summer Exam Releases there will be a periods of Change Freeze on all of our connectivity circuits. This change freeze window also includes ‘Standard’ changes.

The summer exam results release is a very high profile event for students, teachers and parents as such we are a sure you understand our reasons for taking this precaution.

To help schools with any on site connectivity issues they may have on the exam release dates our Service Desk will be working extended hours from 07:00 - 21:00 on the 17th, 18th, 24th and 25th August
Aug 4, 10:50 BST
Resolved - We have monitored the servers and no further issues have been identified. Mail flow is normal as expected. As such the incident stands closed.
Aug 26, 15:59 BST
Monitoring - Our Engineers have taken the necessary steps to restore the service and We are seeing further improvement in email delivery.We will continue to monitor the mail servers to ensure service reliability.
Aug 26, 11:51 BST
Identified - We have recently experienced a high volume of SPAM that has caused one of our outbound mail relay servers to be blacklisted on 3rd party lists. Our engineers have already taken steps to remove the SPAM from our mail system and have the servers removed from the blacklists.Further updates will follow in the next 60 minutes
Aug 26, 10:41 BST
Aug 25, 2016

No incidents reported.

Aug 24, 2016

No incidents reported.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - We have monitored the servers and no further issues have been identified. Mail flow is normal as expected.As such the incident stands closed
Aug 19, 09:11 BST
Update - Our Engineers have identified the root cause of the issue which affected Email delivery for SMTP Store & Forward customers. We do not expect any further issues, but as an extra level of precaution we will be applying a software update to the device overnight. We do not anticipate any outage during this maintenance.
Aug 10, 12:37 BST
Monitoring - We are seeing further improvements to the SMTP Store and Forward Service and Emails are getting delivered without delays. Our Engineers will continue to monitor the servers overnight and further work will be carried out to identify the root cause.
Aug 9, 18:16 BST
Update - We are seeing some improvements in the email delivery for SMTP customers though it is still slower than expected. Our Engineers will continue to investigate this and further update will follow shortly.
Aug 9, 17:26 BST
Investigating - We are currently aware of an issue with Email delivery for SMTP customers. Our Engineers are currently investigating the issue and further updates will follow in next 60 minutes
Aug 9, 16:04 BST
Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016
Completed - The scheduled maintenance has been completed.
Aug 16, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 04:31 BST
Scheduled - On Tuesday 16th August we will be performing planned maintenance work on the RM SafetyNet administration interface. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Aug 3, 09:38 BST
Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.