Update - We will be implementing a change on our proxy servers to resolve this issue. Further details will follow to confirm the time this change will take place.
Nov 1, 08:55 GMT
Identified - We are aware of an issue where customers using the SSLfilter proxies are getting certificate error for Google searches in Chrome browser. Our engineers are actively working on this issue.
Oct 31, 13:22 GMT
RM Connectivity ? Operational
SWGfL Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
SEGfL Connectivity Operational
Email Operational
Easymail Operational
SMTP Store & Forward Operational
DNS Operational
Web Filtering Degraded Performance
SafetyNet Plus Degraded Performance
SafetyNet Plus Transparent Module Degraded Performance
Web Hosting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing planned maintenance on our Linux Web Hosting Servers on 13/12/2016 between 3AM and 6AM. We do not anticipate any downtime during this period and websites will continue to remain accessible during the entire maintenance window.
Posted on Nov 29, 11:37 GMT
Past Incidents
Dec 4, 2016

No incidents reported today.

Dec 3, 2016

No incidents reported.

Dec 2, 2016
Resolved - All connections have remained stable since Talk Talk fixed the fault on their NPE router. As such, we will now close this incident down.
Dec 2, 12:34 GMT
Monitoring - Talk Talk have confirmed they experienced an issue with a card on their NPE router and this has now been resolved. Talk Talk will continue to monitor the router closely.
Dec 2, 10:06 GMT
Investigating - We are aware of an issue that has caused a brief internet outage for schools on Talk Talk connections. We are working with Talk Talk to understand the root cause of this incident.
Dec 2, 09:59 GMT
Dec 1, 2016
Completed - We have cancelled these plans for migration due to delays with one of our telecoms partners. We will be rescheduling these works once these delays have been resolved.
Dec 1, 11:50 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 00:00 GMT
Scheduled - As part of the ongoing improvements to our core network, we will be migrating Plymouth WAN circuits to our new core. We are expecting around 30 minutes downtime as we migrate the connections, these migrations will be performed out of hours to minimise any impact on customers
Nov 24, 10:01 GMT
Nov 30, 2016

No incidents reported.

Nov 29, 2016
Completed - The scheduled maintenance has been completed.
Nov 29, 06:00 GMT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 04:01 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet User Based Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Nov 8, 11:29 GMT
Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.

Nov 25, 2016

No incidents reported.

Nov 24, 2016
Completed - The scheduled maintenance has been completed.
Nov 24, 17:28 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:28 GMT
Scheduled - BT will be retiring their legacy ADSL platform from a number of telephone exchanges at the end of the year. As such we have made arrangements to migrate those ADSL services to BT’s new ADSL platform.

We will be communicating to schools affected by this migration directly to confirm the date of their migration.

There will be up to 15 minutes of outage whilst the migration takes place on the day at some point between 8am and 6pm. Once the migration has completed ADSL services will reconnect automatically, however if you believe your ADSL line has not returned to normal service after the 15 minute migration period then please contact our service desk for further assistance.
Nov 10, 17:30 GMT
Resolved - The firewall has remained in a stable state and changes are being completed as normal.
Nov 24, 10:03 GMT
Update - The change freeze has now been lifted into a controlled state. Our engineers continue to closely monitor the environment.
Nov 2, 15:48 GMT
Update - Further performance issues have been seen on our core firewalls. We have now reapplied the change freeze. We continue to work closely with partners to resolve the issue.
Oct 31, 13:31 GMT
Update - Our core firewalls have remained stable with no impact on performance. The change freeze has now been lifted and change requests are being processed as normal for Luton, West Berks and our core customers set.
Oct 27, 20:00 GMT
Update - We are still experiencing a software issue on our core firewalls. While the issue persists, we are unable to process any firewall change requests for Luton, West Berks and customers with connectivity directly through RM. Our infrastructure development team are actively engaged with Cisco to resolve the issue.
Oct 24, 11:29 GMT
Identified - We will be implementing maintenance on a core firewall at 8pm tonight to resolve the issue. We are anticipating downtime up to 20 minutes during this change.
Oct 21, 12:23 GMT
Investigating - We have identified a possible software issue in one of the firewalls which is preventing us from adding new changes to it. During this period the network and access will remain fully operational. Our Engineers are currently working with 3rd party vendors and Cisco to fix the issue identified.
Oct 21, 09:27 GMT
Nov 23, 2016

No incidents reported.

Nov 22, 2016
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 GMT
Scheduled - We will be performing planned maintenance work on the RM Safetynet User Based Filtering Infrastructure. We do not anticipate any impact to the performance, resilience or availability of RM SafetyNet filtering.
Nov 8, 11:29 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 20:00 GMT
Scheduled - We will be performing some maintenance to the Securenet Plus platform on the 21st November between 20:00 and 04:00.
This maintenance will migrate the Securenet Plus application onto our new core network. During this time there will be no access to the Securenet Plus application.
Nov 4, 15:55 GMT
Nov 20, 2016

No incidents reported.